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1、Another retail thought leadership report brought to you in partnership with Retail Economics“LOCKERSUnlocking the final mileExplore thought leadership with Retail EconomicsWe can help you get the media coverage you need to elevate your business profile.Our research features regularly in these media

2、outlets:Retail EconomicsDELIVERYREPORTIntroductionSection 1 The Delivery Landscape&Omnichannel JourneySection 2 Delivery Expectations and the Cost of FrictionSection 3 Evolving consumer behaviour and 15-minute citiesConclusion1.8.16.26.34.ContentsInsights contained in this research include analysis

3、from a nationally representative UK survey(n=2,000)conducted in January 2024.However,despite this digitalisation,physical touchpoints such as stores,delivery lockers,and pick-up-drop-off locations remain integral to the omnichannel journey.These physical touchpoints offer convenience,immediacy,and t

4、actile experiences that complement the digital shopping experience,enriching the overall customer journey and enhancing engagement.When considering the current macroeconomic climate and retail trends,it becomes immediately apparent as to how and why out-of-home delivery is highly popular,necessary,a

5、nd demand is rising.This research looks at the rise of delivery lockers in a more complex environment(delivery lockers also referred to as parcel-,automated-,or self-service lockers).It explores various issues around online delivery,and consumer sentiments about the current state of play.Our researc

6、h indicates that over half of consumers have already embraced delivery lockers,particularly appealing to younger,affluent,and frequent online shoppers.This trend highlights the growing demand for hassle-free and efficient delivery solutions that cater to diverse consumer needs.From an economic persp