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1、IntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendix2FY2024 IMPACT REPORTTable of contentsCEO messageCorporate overviewSustainability approachZoom platformClimate and operationsEnvironmental sustainabilityGovernanceOur customer baseArtificial intelligence Data privacy and securityZoom C

2、aresProduct impactPhilanthropy impactEmployee impactResponsible supply chainIntroduction030406We care for our company09111617We care for our customers202223We care for our communities2829303235Fundamental rightsRecruitment and developmentEmployee engagementAdvancing diversity,equity and inclusion Em

3、ployee health and wellness Policies and forward-looking statementsSASB index tableSocial impact data methodologyWe care for our teammates373840We care for ourselves4243 Appendix474849IntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendix3FY2024 IMPACT REPORTAs we embark on the next phase

4、of the Zoom journey,we remain committed to our core value of Care and embodying our culture of delivering happiness.We are excited about our evolution and our dedication to expanding the Zoom Workplace platform to advance collaboration and deliver limitless human connection.This years Impact Report

5、brings together our company strategy,sustainability,social impact,and diversity,equity and inclusion efforts into a single report.We hope this comprehensive approach serves our stakeholders as they continue on their own journeys in making a positive impact around the world.We are proud to provide a

6、platform that allows people to communicate,connect,and collaborate virtually,and ultimately contribute in the global effort to reduce emissions and carbon footprints.Were making more sustainable choices in our direct operations as well.Highlights of our work include implementation of a software plat

7、form to manage and track our ESG efforts,conducting a pay equity study,and leading our first Global Day of Care for Zoomies to support our communities across the globe.We are excited and privileged to work with our customers and to contribute to a more equitable distribution of rewarding experiences

8、 across barriers and borders,and to empower people everywhere to share their best,most creative work from anywhere.We are humbled by the opportunity to serve people everywhere a future we believe will enable greater happiness,choice,and benefit our communities and the planet.Thank you for your partn

9、ership,ERIC S.YUAN Founder and Chief Executive OfficerCEO messageI really want to build something to make the world a better place.”ERIC S.YUAN“IntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendix4FY2024 IMPACT REPORTCorporate overviewMISSION AND VISIONOne platform delivering limitless

10、human connectionOUR CORE VALUE:CAREWe care for our customers,company,communities,teammates,selvesOURSELVESWe reflect on our accomplishments and challenges to improve every dayOUR TEAMMATESWe collaborate and build trust with one anotherOUR COMPANYWe deliver and develop quality,intuitive products quic

11、kly Zoom is dedicated to delivering happiness toOUR COMMUNITYWe support and connect our communities around the worldOUR CUSTOMERSWe listen to our customers and strive to deliver happiness through our innovationsZooms mission is to provide one platform that delivers limitless human connection.Our cul

12、ture of delivering happiness drives our mission and is fundamental to everything we do at Zoom.At Zoom we practice our value of Care by connecting people and facilitating seamless interaction through our collaborative platform.We believe that engaging communications lead to interactions that build g

13、reater empathy and trust,and that we are well-positioned to deliver happiness to,and enhance productivity for,people around the world.Founded in 2011,Zoom is publicly traded(NASDAQ:ZM)and headquartered in San Jose,California;additional information is available at .IntroductionCompanyCustomersCommuni

14、tiesTeammatesOurselvesAppendix5FY2024 IMPACT REPORTFY2024 Impact Report This report comprehensively represents our company and is inclusive of our sustainability initiatives,social impact work,as well as our diversity,equity,and inclusion(DEI)efforts.This is Zooms third issued report which shares ou

15、r progress on different facets of environmental,social and governance topics at Zoom.This year,the report organization is restructured to align with our company values,rather than specific programmatic pillars,and the chapters reflect our care for our company,our customers,our community,our teammate

16、s,and ourselves.Demonstrating our commitment to clear and comprehensive disclosure,the content of this report has been informed by the priorities identified in our materiality assessment,leading ESG disclosure frameworks and standards,including the Sustainability Accounting Standards Boards(SASB)Sof

17、tware and IT Services sector guide,and corporate social responsibility best practices.This report covers Zooms Fiscal Year 2024 which is February 1,2023,through January 31,2024.Key and first accomplishments in FY2024:Issued a combined FY2023 ESG Report and DEI Report Finalized our Pay Equity Study P

18、ublished the Zoom Cares Impact Report Responded to CDPs Climate Change questionnaire Undertook analysis for a science-based,net zero emissions target Preliminary implementation of a software solution to serve as a central repository for ESG data and carbon calculator Established a cross-functional t

19、eam to track,manage and execute upon ESG/climate related regulatory requirementsSustainability and ESG are ongoing endeavors for Zoom,as we continue to build on our initiatives,identify opportunities to address our priorities,and transparently share our progress.220,400enterprise customersCUSTOMERS1

20、5,800lbsENVIRONMENTALelectronics repurposed and recycledin-kind licenses donated to 70 organizations in 14 countriesPRODUCT DONATIONS1.7M$PHILANTHROPYdonated in grant funding to 50 organizations in 20 countries3.77M$PARTNERSHIPS105countries11,300+nonprofits accessed our discount program to use Zooms

21、 product through our TechSoup partnership acrossREVENUE4.52B$3.1%20232024FY2024 Year in ReviewIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendix6FY2024 IMPACT REPORTZoom IPOZoom Cares establishedESG Materiality AssessmentSustainability strategy work20192020202120222023First emissions

22、inventoryPublished first ESG and DEI ReportsCustomer inquiry process establishedHired dedicated program ownerProcured Net Zero CloudIssued a combined ESG&DEI ReportCompleted CDP QuestionnaireSustainability&ESG Program TimelineWe address sustainability holistically across Zoom and in a way that exten

23、ds beyond our carbon footprint.We use the term ESG to broadly represent sustainable business practices and subsequent reporting metrics across environmental,social and governance programs and systems.Zoom began our sustainability journey as Zoom became a publicly traded company in 2019 and with the

24、establishment of Zoom Cares,our corporate philanthropy program.With respect to governance,sustainability and ESG have always sat in the Finance organization,and most recently under Investor Relations.ESG issue prioritization Data Privacy and Security Diversity,Equity and Inclusion Emerging Technolog

25、y and Ethics Energy and Climate Freedom of Expression Future of Work Responsible Product Use Systemic Risks from Technology Disruption Connecting for Good Digital Divide Employee health,safety and wellbeing Ethical business practices Relationships with Law Enforcement Agencies Workforce development

26、Supplier Diversity Sustainable Procurement Waste Management Water ManagementTIER 1High importance to stakeholders and high importance to the businessTIER 2High importance to stakeholders or high importance to the businessTIER 3Moderate importance to stakeholders and moderate importance to the busine

27、ssIn 2020 we conducted an ESG materiality assessment to identify topics that are both important to us and our stakeholders customers,employees,and investors and best aligned with our ability to make a positive impact.Stakeholders from a cross-section of internal functions were interviewed to capture

28、 a broad view of the activities and issues relevant to Zoom.We combined the findings from these stakeholder interviews with research into our company and the external landscape to identify key issues.Sustainability approach=Environment Focus =Social Focus =Governance Focus7FY2024 IMPACT REPORTIntrod

29、uctionCompanyCustomersCommunitiesTeammatesOurselvesAppendixWe care for our companyZoom platformClimate and operationsEnvironmental sustainabilityGovernance091116178FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixZoom platformZoom is an all-in-one intelligent coll

30、aboration platform that makes connecting easier,more immersive,and more dynamic for businesses and individuals.Zoom technology puts people at the center,enabling meaningful connections,facilitating modern collaboration,and driving human innovation through solutions including team chat,phone,meetings

31、,omnichannel cloud contact center,smart recordings,whiteboard,and more,in one offering.Zoom Workplace the companys AI-powered,open collaboration platform built for modern work streamlines communications,increases employee engagement,optimizes in-person time,improves productivity,and offers customer

32、choice with third-party apps and integrations.Powered by Zoom AI Companion,Zoom Workplace includes collaboration solutions such as meetings,team chat,phone,scheduler,whiteboard,spaces,Workvivo,and more.Together with Zoom Workplace,Zooms Business Services for sales,marketing,and customer care teams,i

33、ncluding Zoom Contact Center,customer relationships are strengthened throughout the customer lifecycle.AIDriving impact with intelligenceDEVELOPER ECOSYSTEMEnabling seamless workflowThe happiness we deliver is recognized by our customers.Zoom has consistently earned high scores across customer revie

34、w sites,Gartner Peer Insights,TrustRadius,and G2,including being recognized as a 2023 Top Rated Vendor in Unified Communications as a Service(“UCaaS”)by TrustRadius,and Leader badge for Zoom Contact Center by G2.Industry analysts also recognize our market leadership across our platform and products:

35、Gartner has named Zoom a Leader in the Magic Quadrant for UCaaS for the fourth year in a row,and Workvivo was named a Leader in the Magic Quadrant for Intranet Packaged Solutions.Forrester published its Forrester Wave for Conversational Intelligence,where Zoom Revenue Accelerator debuted as a Strong

36、 Player.IDC named Zoom Events as a Leader in its IDC MarketScape for Worldwide Virtual Events Applications.Zoom was also named to Fortunes 2023 Most Admired Companies list for the third year in a row,while Fast Companys 2022 Next Big Things in Tech list highlighted Zoom Events.EMPLOYEE EXPERIENCEMak

37、ing teamwork more meaningfulCUSTOMER EXPERIENCEStrengthening customer relationshipsCORE COMMUNICATIONSStreamlining communications with an all-in-one platform9FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixDuring our annual Zoomtopia conference in October 2023,we

38、 unveiled a visual representation of our platform that illustrates how we bring product innovation together to drive impact with intelligence.Employee experience is enhanced through flexible workspace solutions,productivity tools and meaningful peer engagements via Workvivo.Customer relationships ar

39、e strengthened through marketing activities,valuable customer experiences and seamless workflows.Zoom marries these employee and customer experiences through its foundational products to deliver one platform that delivers limitless human connection.Additionally,trust is a cornerstone of the Zoom pla

40、tform.We equip users with a comprehensive set of tools to make their interactions safe,secure,and private.We believe that strong security should never compromise a great user experience.Zoomtopia 2023 in San Jose,California10FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselv

41、esAppendixClimate and operationsThrough the very nature of our product and its global use,Zoom helps to minimize the impacts of climate change.With the continued urgency of the climate crisis,we are proud to provide a secure and seamless platform that allows people to communicate,connect and collabo

42、rate virtually,and ultimately contribute in the global effort to reduce emissions.Employees around the world have proven to be productive and successful working from anywhere,opening a myriad possibilities for the future of work.Offices with smaller footprints require less power,while fewer days spe

43、nt in a physical office means less commuting,thus reducing emissions.Additionally,we aim to make more sustainable choices for ourselves in our direct operations,which are informed by consistent evaluation of our office utilization rates and data center operational efficiency.We are committed to repo

44、rting our emissions data on a routine basis to serve our customers and to continue making progress ourselves.We remain committed to achieving 100%renewable electricity in our direct operations(Scope 1 and Scope 2)by 2030.We strive to reduce our environmental impact through our operational initiative

45、s and renewable energy contributions,and by reducing our waste through material reuse and non-profit partnerships.In 2023,we undertook an analysis to understand what net zero GHG emissions might mean for Zoom.We partnered with Environmental Resources Management(ERM),a global sustainability consultan

46、cy,to conduct a science-based,net zero GHG emissions analysis targeting 2040.As a SaaS company,our largest emissions are our cloud and data center services through our Scope 3 spend.We are collaborating internally to evaluate decarbonization pathways,initial policy work,and emission reduction opport

47、unities across our operations,specifically targeting workplace,data center providers,and procurement.11FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixEmission SourceEmissions Inventory Year(MT CO2e)FY2022FY20231FY2024Scope 1 Emissions37732859Scope 2 Location-bas

48、ed Emissions2Scope 2 Market-based Emissions318,7668,88221,04510,85420,6144,839Scope 3 Emissions47,591157,449155,088Category 1 Purchased Goods and ServicesCategory 2 Capital GoodsCategory 3 Fuel and energy-related activities4Category 4 Upstream transportation and distributionCategory 5 Waste generate

49、d in operationsCategory 6 Business travelCategory 7 Employee commuting5Category 8 Upstream leased assets625,98212,5672,26346032132,6683,435101,52030,5126,615511415,4334,6348,18399,21137,7136,615349234,0814,6972,400Total Emissions(MT CO2e)756,850168,631159,986GHG emissions inventoryIn FY24,Zoom inves

50、ted in,and adopted,a software platform to collect,manage and forecast our energy and waste data,and calculate the subsequent carbon footprints.We engaged Environmental Resources Management(ERM),a global sustainability consultancy,to facilitate our implementation and support the calculation of our FY

51、2024 greenhouse gas(GHG)emissions inventory as measured in carbon dioxide equivalent(CO2e).Our emissions inventories were developed using accounting methodologies and emission factors set forth by the World Resources Institute and the World Business Council for Sustainable Development in the GHG Pro

52、tocol Corporate Accounting and Reporting Standard and the accompanying technical guidance documents,including the GHG Protocol 1.FY2023 Scope 3 Emissions have been restated from the FY23 ESG Report due to a more comprehensive inclusion of our procurement spend.2.Scope 2 is calculated using location-

53、based and market-based methodologies.Zoom reports both market-based and location-based emissions.3.Scope 2 market-based emissions factor in renewable electricity procured by some of our colocated data center providers.4.Scope 3 Fuel and Energy Related Activities emissions are represented consistentl

54、y with FY2023 due to calculation limitations for FY2024.5.Scope 3 Employee Commuting includes emissions from employee commuting and remote work(i.e.electricity and natural gas consumption from employees working from home).6.Scope 3 Upstream Leased Assets includes emissions from data centers non-IT e

55、lectricity load(heating and cooling).7.Total emissions includes scope 1,scope 2 market-based,and scope 3 market-based emissions.Scope 2 Guidance and the Corporate Value Chain(scope 3)Accounting and Reporting Standard.As we adopt a software solution for collecting,calculating and maintaining GHG data

56、,we are building associated documentation and processes to ensure repeatability and completeness in our inventory.Our Zoom office spaces contribute to our scope 1 and scope 2 emissions through the fuel and electricity consumed by our leased assets.Where actual meter data is not available,our energy

57、consumption/impact is measured by allocated square footage.Our workplaces also contribute to several scope 3 emission categories such as Purchased Goods&Services,Capital Goods,and Waste Generated in Operations.Data centers contribute to our scope 2 emissions directly for energy consumed from our ser

58、vers in colocation facilities and scope 3 FY2022FY2023FY202440,00080,000Metric Tons CO2e100,000FY2022-FY2024 GHG Emissions Inventory(MT CO2e)=Scope 1 Emissions=Scope 2 Market-Based Emissions=Scope 3 Emissionsemissions associated with the non-IT facility overhead emissions.Where we are procuring clou

59、d services,we are capturing scope 3 emissions through our spend data using EPA EEIO emissions factors.During FY24,our emissions footprint increased due to more comprehensive data collection processes and cross functional engagement.We have conducted substantial trainings,quality review processes and

60、 education across Zoom in order to implement our software platform and make reporting and disclosure more efficient and precise.We are building a sustainable procurement strategy and identifying the suppliers with the largest impact on our emissions to work with them to build a plan for emissions re

61、duction(see the Responsible Supply Chain portion of the Community section).160,00012FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixEnvironmental sustainabilityWe strive to minimize our environmental footprint through our own operations,as we commit to minimize o

62、ur energy consumption and waste generation in our facility operations across the globe.We employ sustainability efforts in our workplace strategy,operationalize these efforts in execution and are developing best practices for suppliers and partners.Due to our workplace and operational business model

63、,Zoom has limited impact on our water consumption.As a tenant in multi-tenant buildings,water fixtures meet or exceed the flow rate requirements of the local jurisdiction.In connection with the expansion of our global real estate projects during 2023 weve developed new strategies for our waste manag

64、ement globally.Our goal is to have a comprehensive understanding of the waste management services offered from each of our landlords,how Zoom may need to supplement those offerings and ensure we are able to collect data for each.These office related waste streams typically include recyclables(such a

65、s glass,plastics,paper/cardboard),organic materials and municipal solid waste.As we continue to collect the data and input into our software platform we will develop a more accurate account of our emissions attributable generation.In our office space we use minimal single use plastic packaging and c

66、hoose products in compostable or recyclable packaging.We ensure that we use only plastic-free compostable plates and utensils for our food service,beverage and snack program.In many locations,we have eliminated single-use materials altogether and provide reusable plates,utensils,coffee and beverage

67、containers.Our water dispensers and coffee makers are designed to be used with reusable mugs and tumblers.In every location where food waste can be composted,we have contracted service providers to minimize waste to landfill.Additionally,we have minimal use of paper for printing and documentation,as

68、 the vast majority of our data is stored securely in digital form.Apart from typical office waste,the majority of Zooms waste is electronic waste(e-Waste),such as laptops and monitors.We partner with Revivn to collect our e-Waste,refurbish it and donate it to non-profits for continued use.Where the

69、materials can not be refurbished,Revivn ensures they are deconstructed and properly disposed.In FY2024,we donated nearly 3,000 computers to non-profits to be reused,thereby eliminating approximately 8,000 lbs of electronic waste going to landfill.Additionally,where electronics were unable to be repu

70、rposed,we recycled over 7,800 lbs of e-Waste.13FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixFacility portfolio Our journey to sustainability in our office spaces commenced by prioritizing our real estate portfolio and operations.With our global real estate ful

71、ly leased space,we set ambitious goals to promote sustainability by leveraging our innovative Zoom technology and continuous efforts to encourage transition to a carbon-free future within hybrid work environments across all sites.In early 2023,we operated 21 active offices across 13 countries along

72、with three virtual experience centers.Acknowledging the significance of sustainable travel and commuting,we are providing our dispersed workforce with the opportunity to access a global network of co-workspaces.This initiative enables our teams to select workspaces that foster productivity while bei

73、ng conveniently located near their residences,thereby reducing commuting times and unnecessary real estate expenses.This effort aligns with our commitment to integrating sustainability into the future of work.We address our sustainability strategy holistically.We collaborate with building owners and

74、 landlords who prioritize energy efficiency,offer LEED/BREEAM-certified spaces,utilize renewable energy sources,and install on-site electric vehicle charging stations.Where feasible,we actively reduce our environmental impact across our existing portfolio through operational enhancements.We employ e

75、nergy management strategies,optimize space,and leverage data analytics to drive efficiency initiatives,such as upgrading lighting fixtures to lower energy consumption and increase occupant control,as well as retrofitting water fixtures to decrease water usage during office fit-outs.Top:New London En

76、gagement Hub Bottom:Zoom Room in Denver officeIn 2023 we opened the London Engagement Hub which was designed to meet LEED v4 Gold certification.Located near public transit hubs and featuring on-site bike parking,our office spaceencourages low-carbon commuting.The hub incorporates smart building tech

77、nology to minimize energy consumption and sets a blueprint for the existing and upcoming workplaces worldwide.With leasing office space comes the physical security mission of“Protect to Enable”to ensure a safe and secure working environment for our Zoomies.Our Global Security and Resilience team par

78、tners across business units to reduce and mitigate risks in daily work,and during employee travel,all while encouraging the hybrid model of work that delivers happiness to our own employees and customers.We leverage technology to ensure our site utilization matches the workplace goals of our company

79、 by minimizing our physical security footprint to the area most critical to the business at the times when security is most useful.Our intelligence-driven approach to operations allows our security teams to govern the physical risk portfolio for Zoom in a proactive manner and deliver resilient syste

80、ms.New London Engagement Hub14FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixData center profileWithin Zoom,we have two classifications for data centers:Production(supporting external customers),and Corporate(for our own internal IT infrastructure).Our Productio

81、n data center profile consists of two types:leased(colocation)facilities with top-tier global data center providers,including Equinix and Digital Realty,and cloud services whereby Zoom procures a specific capacity from cloud service providers,including our preferred cloud provider,Amazon Web Service

82、s(AWS),and Oracle Cloud Infrastructure(OCI).Zoom does not build,own,or construct ground up data centers.By the end of FY2024,Zoom had 28 active data centers globally with our colocation partners.We additionally launched 14 NextGen data centers overlapping some of the 28 existing markets.Our goal is

83、to stand up the new NextGen data centers and then collapse the legacy facilities.Our data center strategy is to migrate more into the leased colocation data centers,decreasing our dependence on cloud services to support our customers.With that said,Zoom will always maintain some aspects of our Produ

84、ction supported by cloud services.We partner with data providers who provide renewable energy(or renewable energy offsets),track annual energy consumption,and utilize capacity to best serve our customers.Equinix accounts for approximately half of our colocation data centers and our Global Renewable

85、Energy Coverage with Equinix for calendar year 2023 was 94.5%.Zoom Security team celebrating participation at hackathon15FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixPhysical Security Operations Center and ProgramZoom operates a Physical Security Operations Ce

86、nter(PSOC)for internal operations that serves as a centralized command,control,and communications environment,answering multiple feeds of voice,data,and video to gain a unique advantage when dealing with safety or security challenges in a dynamic environment.We utilize best-in-class proven technolog

87、ies to continuously monitor and mitigate physical,environmental and personal threats.Our PSOC serves as a strategic hub to activate all necessary resources during a time of emergency or crisis,and provides a proactive,united,and integrated“safety net”for the company.PSOC centralizes and streamlines

88、immediate awareness and response efforts,supports communications throughout a significant incident or event,and provides routine monitoring of physical security technology,manages incoming reports,dispatch events,and issues event-driven notification services.Additionally,PSOC supports our Mass Notif

89、ication System and Travel Tracking and Safety platform for employee duty of care.Zoom Security team participating in hackathon16FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixRisk assessmentsZooms enterprise risk management(ERM)program includes an assessment of

90、risks reported to the Audit Committee of the Board of Directors annually.It is based on risk information collected from key stakeholders throughout the year.This risk report is presented by the Chief Audit Officer and includes top enterprise risks showing inherent and residual scoring as well as key

91、 risk drivers and their mitigations.ESG is specifically addressed as an individual risk and included as a lens through which other key risks are assessed,such as talent and business continuity.Zoom has a formal security risk management program with processes in place to continuously assess,monitor,a

92、nd mitigate security risks in its environment,including security risks associated with its third party service providers.Security risks are reported to executive leadership and the Cybersecurity Risk Management Committee of the Board.Additionally,Zoom undertakes compliance risk assessments on a peri

93、odic basis to ensure we effectively tailor our compliance and ethics program to our evolving risk profile and can consider and implement appropriate updates or adjustments to the compliance and ethics program.A strong Speak Up cultureWe believe theres a correlation between having a healthy“speak up”

94、culture and doing business with integrity.Zoom has a third-party hosted whistleblower hotline,which can be used by employees and third parties 24/7 to make anonymous reports to the company.Beyond meeting public company requirements,our approach is to foster and promote a workplace with multiple aven

95、ues for employees to voice issues and oncerns,and supported by multiple teams in addition to our Chief Compliance&Ethics Officer.These teams include:direct managers,the People Experience Team,the Legal Department,Internal Audit,and the Audit Committee of the Board of Directors(for reports related to

96、 the accuracy of Zooms financial statements or recorded transactions).Employees are also regularly reminded about the Companys non-retaliation policy as part of the Code of Conduct.Reports are taken seriously,treated confidentially,and are reviewed through a governance process that includes the Audi

97、t Committee of the Board of Directors.GovernanceZoom operates with an experienced,diverse executive management team overseen by a nine person Board of Directors.The Board consists of four committees:the Audit Committee,Compensation Committee,Cybersecurity Committee and the Nominating and Corporate G

98、overnance Committee.The Nominating and Corporate Governance Committee of our Board of Directors is responsible for overseeing ESG practices and initiatives.Our Sustainability and ESG program reports into Investor Relations within the Finance and Workplace team,where our CFO is the executive sponsor.

99、ESG practices and initiatives are frequently reviewed with the Head of Investor Relations and the CFO.For more information about our Corporate Governance,please visit our Investor Relations website.Communication across our teams is important it requires a high degree of collaboration and alignment f

100、or us to be successful.All of this collaboration and coordination is enabled by the Zoom platform.DIOFANTO“DIO”ROSALES,Vice President,Digital Workplace and IT Infrastructure“Flex reaches 70,000+employees across 30 countries from the home office to the production floorCUSTOMER FEATUREPhoto courtesy o

101、f Flex17FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixFreedom of expressionTodays technologies blend our physical and virtual worlds,giving us new ways to work,communicate,and express ourselves.Zoom is committed to supporting the free and open exchange of thoug

102、hts and ideas.We are proud to facilitate meaningful conversations and professional collaboration around the world.Find more information about our commitment to freedom of expression in our Safety Center.At Zoom,we enable these activities on our platform,while also working to keep our users and their

103、 communities safe.Just as our Zoomies are expected to honor our Code of Conduct,we expect our users to follow our Acceptable Use Guidelines in order to promote an inclusive and healthy collaborative environment.We notify our users when we take actions that impact their ability to use Zoom,and we all

104、ow users to appeal these actions.As part of our commitment to transparency,we publish comprehensive reports about how we respond to government requests globally and enforce our Community Standards.We update our government requests transparency report semi-annually,with reporting periods from January

105、 to June and July to December,and we update our Acceptable Use Guidelines enforcement reports monthly.For FY2024,the Trust and Safety team addressed over 48,732 notifications of misuse on the platform.Zooms work to keep our users and platform safe while upholding commitments to freedom of expression

106、,inclusion,privacy,and transparency is enriched by our membership in and support of organizations across the globe that are also dedicated to improving the internet for everyone.Below are just a few examples of the organizations we have collaborated with to create a safe experience for Zoom users.Ch

107、ristchurch Call National Center for Missing&Exploited Children Digital Trust and Safety Partnership Tech Against Terrorism Global Internet Forum to Counter Terrorism Tech Coalition Global Network Initiative WeProtect Global Alliance Internet Watch Foundation48,700+notifications of misuse addressed i

108、n FY202418FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixCompliance and ethicsAt Zoom,our culture of delivering happiness emphasizes security,privacy and safety,and goes hand-in-hand with a strong commitment to ethical business practices.Our compliance and ethic

109、s program has been in place prior to our 2019 IPO,and we continue to improve upon it as we focus on the programs design,good faith application,and effective implementation.Along with internal standalone policies,our Code of Business Conduct and Ethics sets forth our business expectations for conduct

110、ing business with care and integrity.Our policies and Code address a number of topics,including whistleblowing,non-retaliation,conflicts of interest,political contributions,human rights(which are also addressed in our Modern Slavery Act Statement),and we encourage the use of our SpeakUp(whistleblowe

111、r)hotline.One topic addressed in our Code of Conduct and standalone policies is anti-bribery and anti-corruption compliance.Zooms anti-bribery and anti-corruption program includes standalone policies on anti-bribery and anti-corruption,gifts and hospitality,and conflicts of interest.Zooms commitment

112、 to compliance with anti-bribery and anti-corruption laws extends to our third party partners.Prospective vendors and business partners are required to participate in a screening process that,among others,seeks to identify past instances of bribery or corruption,and they are required to agree to com

113、ply with anti-bribery and anti-corruption laws as a condition of doing business with Zoom,as described in our Business Partner Code of Conduct,which is applicable to Zoom channel partners,suppliers,and vendors.Zoom is committed to ensuring our employees understand our companys policies and procedure

114、s,such as our Code of Conduct,Anti-Bribery and Anti-Corruption Policy,Conflicts of Interest Policy,and our Export Controls and Trade Sanctions Policy,among others.As part of our employee onboarding program,we train employees about our Code of Conduct,our data and security policies,and our SpeakUp cu

115、lture.We also train and communicate to employees on a number of key risk topics through messages from leadership,bespoke web-based training in local languages,and live instructor-led training.We have implemented an enterprise-wide learning management system designed to facilitate employee training.A

116、mong other topics,employees are required to complete annual training on our Code of Conduct,Speak Up and non-retaliation;anti-bribery and anti-corruption,gifts and hospitality and conflicts of interest;and export controls and trade sanctions.Climate change is threatening every aspect of my life for

117、my home and my island of Tonga,and so we have launched our Solar Scholars training It is still possible to create and maintain connections that we need to change this world via Zoom.JOSEPH SIKULU,Pacific Regional Managing Director“350 Pacific Climate Warriors fights climate change through solar pane

118、l education across island communities and are a Zoom Cares grant partnerNONPROFIT FEATUREPhoto courtesy of 350 Pacific Climate Warriors19FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixWe care for our customersOur customer baseArtificial intelligence Data privacy

119、 and security20222320FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixOur customer baseSince our inception,Zoom has put Care for our customers first.We empower our customers with innovative and secure communication solutions across our AI-powered platform.We creat

120、e innovative products and services to enable our customers to achieve success and do great things.We listen to our customers,build solutions for their needs and deliver services that make their lives easier.We appreciate the diversity of our customer base,which comprises a vast array of individuals,

121、industries and business types seeking a secure and AI-powered collaboration platform.Zoom removes communication barriers and continues to offer free 40-minute video conference calls to everyone around the world.We strive to serve our customer needs and deliver happiness in real time,so they in turn,

122、can serve our broader communities and the world.EDUCATIONEnabing exciting new ways to teach,learn,and connect globallyGOVERNMENTImproving productivity and collaboration between agencies,ministries and constituentsRETAILHelping retailers increase customer service,improve customer satisfaction and str

123、eamline operationsHEALTHCAREConnecting care,collaboration,and medical innovationFINANCIAL SERVICESHelping retailers increase customer service,improve customer satisfaction and streamline operationsMANUFACTURINGDriving efficiencies in production,operations and developementof Forbes Cloud 100 choose Z

124、oom77%90%85%of Fortune 100 companies choose Zoom45 out of the top 50 of the Fortune Worlds Most Admired Companies choose Zoom21FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixUser education The Zoom Learning Center is a free and accessible website for everyone,no

125、 matter where theyre starting in their Zoom user journey.Customers can learn from quick Show Me Videos,on-demand courses,and comprehensive learning plans in eight languages.This resource is a self-paced,a la carte format,in order to remove barriers and help our customers get up and running quickly s

126、o they can focus on doing their best work,and get the most out of Zoom.In 2023,we reached 2 million registered users and launched new courses on products such as AI Companion,Zoom Contact Center,Zoom Virtual Agent,and more.We will look for additional courses as we continue to expand our catalog to r

127、each our customers across the globe.Additionally,Zoom has sales support,product support,and premier support teams to best serve our customers.Use of Zooms avatar featureDesigning inclusive productsZoom is intentional about developing inclusive products and embedding DEI principles into our platform.

128、We have introduced a number of features to make our products more accessible,including auto-generated captions,Sign Language interpretation view,emojis with diverse skin tones,a pronouns feature,and Smart Gallery.We have a robust translated captions feature to help remove language barriers,connect p

129、eople,and promote inclusivity in meetings and webinars.Zoom currently supports 36 languages for translated captions.Our DEI team played an integral role in the development of Zooms virtual avatar feature.We wanted to make sure that every Zoom user could feel seen and represented by their designed av

130、atar,so DEI partnered with our internal design team to test,build,and make recommendations on how to expand avatars.We are continually improving the feature and working closely with our ERGs to ensure all identities are represented within the avatars.Use of Zooms emojis22FY2024 IMPACT REPORTIntroduc

131、tionCompanyCustomersCommunitiesTeammatesOurselvesAppendixAI tools supporting accessibilityZoom has offered AI services such as speech recognition,computer vision,machine translation,and large language models(LLMs)to enhance communication for years.We adhere to a cost-effective strategy that first em

132、ploys a lower-cost LLM most suitable for the task.The power of our models is further demonstrated in AI Companions multilingual performance,which now supports 32 languages(in preview)beyond English.Recognizing that most LLMs are primarily pre-trained with English-dominated data,we added translation

133、models to expand our multilingual capabilities.By translating non-English transcripts into English using Zooms translation models for Zoom AI Companions multilingual meeting summarization,we consider not only translated data but also the original data simultaneously.In line with our commitment to re

134、sponsible AI,Zoom does not use any customer audio,video,chat,screen sharing,attachments,or other communications like customer content(such as poll results,whiteboard,and reactions)to train Zooms or its third-party artificial intelligence models.Were committed to security and privacy,and our aim is t

135、o provide customers with the information to make informed decisions about the Zoom products and features they enable in their Zoom Workplace.For more information about how Zoom AI Companion handles customer data,visit our support page or read our security and privacy white paper.Artificial Intellige

136、nce(AI)Embarking on the transformative AI journey from conceptualization to realization resembles a winding road,marked by continuous disruption,adaptation,and innovation.At Zoom,were using AI to improve human collaboration and productivity,and we believe the benefits of AI should be widely availabl

137、e to as many people as possible.Zoom AI Companion is a cornerstone of our innovation,designed to help increase productivity,facilitate seamless collaboration,and derive deeper insights to enhance how you work across the Zoom platform.Zooms federated approach to AI enables us to provide AI Companion

138、at no additional cost with the paid services assigned to your Zoom user account.*23FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixData privacy and securityData privacy programZoom respects the privacy rights of individuals and we have implemented measures aligne

139、d with leading data protection standards to comply with the data protection and privacy laws,rules,and regulations applicable to Zoom.We maintain dedicated Privacy and Cybersecurity compliance teams responsible for the management and development of our privacy program.Our data privacy and cybersecur

140、ity professionals track global data protection standards and regulations to keep our practices current with evolving requirements,evaluate the data protection practices of our suppliers and support our customers compliance obligations.Find Zooms full Privacy Statement here,which explains the types o

141、f data we collect,how we use that data,and how we protect our users data and privacy.In April 2022,SURF,the collaborative organization for IT in Dutch education and research,in cooperation with Zoom,published a Data Protection Impact Assessment(DPIA).The DPIA provided a detailed technical and legal

142、review of data collection and use practices for Zoom Meetings,Webinar,and Chat services to assess compliance with EU data protection laws.From that time to the present,SURF evaluated Zooms capabilities and made recommendations in the DPIA for improvement in practices,all of which were designed with

143、the goal of strengthening data protection for European residents.Zoom has successfully implemented those recommendations,resulting in improved transparency of our data processing and a notable increase in the amount of personal data exclusively processed within the European Economic Area(EEA).As a r

144、esult,SURFs updated DPIA,published in April 2024,allows the use of Zooms video conferencing tool(including chat)by important Dutch public entities,including universities and governmental institutions.Zoom is committed to protecting the security,privacy,and integrity of our technology infrastructure

145、and data,including personal data.As demand for our platform has grown,we have invested to enhance and scale our privacy and security measures.We have introduced a number of new features to further strengthen the security of our platform and continue to invest in the development of an enterprise plat

146、form that provides assurance through transparency.24FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixEnhanced Encryption Zoom offers 256-bit AES-GCM encryption by default for all meeting,webinar and messaging content in transit.Optional End-to-end Encryption When

147、enabled,Zooms end-to-end encryption(E2EE)ensures that communication between all meeting participants using a Zoom client is encrypted using cryptographic keys known only to the devices of those participants.While the actual encryption is the same(256-bit AES-GCM),its the key management that changes

148、with E2EE.Now the Zoom client generates the key stored locally on the users device instead of Zoom generating and storing the key.Authentication Zoom offers a range of authentication methods such as SAML,OAuth,and/or password-based which can be individually enabled/disabled for an account.Users auth

149、enticating with username and password can also enable two-factor authentication(2FA)as an additional layer of security to sign in.Transparency Video preview before joining a meeting and attendee notice of meeting recording.In-Product Privacy Notifications These notifications are designed to make it

150、easier to understand who can see,save,and share their content and information when they join meetings and experiences hosted on Zoom.They are designed to help users make informed decisions about how they use Zoom without disrupting the seamless Zoom experience our users count on.EU-US Data Transfers

151、 Since 2023 Zoom is certified with the EU US Data Privacy Framework.Storage Choices Recordings can be stored on the host local device with the local recording option or on Zooms cloud with the cloud recording option.Protecting customer dataZoom maintains an extensive array of privacy and security fe

152、atures to help our users protect their data and understand how their data can be seen,shared and stored.Below is a sampling of some of our customer data protection,privacy and security features.25FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixThird-party certifi

153、cations Zoom has a Cybersecurity Risk Management Committee that meets at least quarterly to assist the Board in fulfilling its oversight responsibility with respect to the management of risks related to the Companys information technology use and protection,cybersecurity,and product security.We cont

154、inuously improve our security cybersecurity program to ensure we implement,and improve upon,industry best practices,as evidenced by our growing list of third-party certifications,attestations and standards.Zoom has invested heavily in providing transparency and assurance over its security and privac

155、y programs through obtaining globally recognized certifications and attestations,such as ISO/IEC 27001/17/18,SOC 2 Type 2,SOC 2+HITRUST and CSA STAR Level 2.Zoom has also increased our footprint of international certifications,including ISMAP in Japan,CyberEssentials Plus in the United Kingdom,iRAP

156、in Australia,C5 in Germany,and ENS High in Spain.In April 2024,Zoom received an extension of its ISO 27001 certification to include ISO 27701,certifying Zooms Privacy Information Management System(PIMS)supporting Zooms Workplace.Security program Zoom and customer resiliency We are determined to prov

157、ide a reliable and resilient communications platform to our customers,and protect our customers and our business against technology disruptions.We recognize that interruptions,delays,or outages in our services can disrupt our customers critical operations,therefore protecting our users from technolo

158、gy disruption is extremely important to us and an extension of our value of Care.We endeavor to prevent and protect against disruptions caused by a range of factors,including infrastructure changes,human or software errors,viruses,ransomware or cyber extortion,fraud,general internet availability iss

159、ues,spikes in usage,and denial of service issues.We maintain and update a service status website to keep our customers apprised of any disruptions to our services and apps in real time.To protect against and minimize the impact of these disruptions,we have business continuity management and disaster

160、 recovery processes in place.Resiliency plans are established and maintained for key services.These plans are tested at least annually,ensuring capacity can be shifted easily between resources.Major League Baseball re-envisions the fan experience via the Zoom Replay Operations Center to provide view

161、ers instant access to real-time field decisions like never before Zoom has allowed us to continue a tradition of really being a technology-focused company and making sure that were using cutting-edge technology not only to advance our business but also for our fans.”NOAH GARDEN,Deputy Commissioner“P

162、hoto courtesy of Major League BaseballCUSTOMER FEATURE26FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixOngoing security mindset and investment Zoom continues to invest in security,ensuring that we have the right people,processes,and technology to mitigate cybers

163、ecurity risks.Our information security program is based on the National Institute of Standards and Technology Cybersecurity Framework(NIST CSF),and security objectives and priorities are aligned to each area of the NIST CSF so that we can continuously measure our program and progress.Progress agains

164、t security objectives and the NIST CSF is by an independent third party at least annually.Overarching Zooms information security framework is a governance and continuous improvement model based on ISO 27001.This includes ongoing measurement and evaluation of the effectiveness of the program,assessin

165、g priorities and objectives to continuously improve the program,and reviewing program priorities and performance with executive leadership and the Cybersecurity Risk Management Committee of the Board at least quarterly.We continue to add features to the Zoom platform that allow our customers to impl

166、ement additional security measures.We implemented automatic updates in the Zoom client,enabling users to receive important security fixes and other features in real-time.Additionally,we implemented Zoom Customer Managed Key,which allows customers to manage the encryption keys for certain data stored

167、 in Zooms environment.We also extended end-to-end encryption options to Zoom Phone and Zoom Phone Voicemail.We focus heavily on establishing a strong security mindset at Zoom,with all employees required to complete information security training upon hire and annually thereafter.Additional risk-based

168、 security training sessions are required for specific roles.For example,developers are required to complete secure code training prior to being granted access to develop production code and annually thereafter.These trainings are reinforced through ongoing awareness campaigns to address specific cyb

169、ersecurity risks.Zoom conducts phishing exercises and awareness campaigns at least quarterly.Zoom believes the independent security research community is a key contributor to the security of the internet and welcomes reports of potential security issues.The Zoom Bug Bounty program encourages qualifi

170、ed individuals to submit vulnerability reports that detail identification and exploitation of bugs in certain“in scope”products and services so we can fix them and keep our users safe.Through this partnership,STEM From Dance is amplifying its impact,empowering girls of color with the skills and conf

171、idence to pursue STEM careers,all through the transformative power of dance.”YAMILE TOUSSAINT,Founder and Executive Director“STEM From Dance is transforming the STEM field by engaging girls of color through dance and are a Zoom Cares grant partner and in-kind product donation recipientPhoto courtesy

172、 of STEM From DanceNONPROFIT FEATURE27FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixWe care for our communitiesZoom CaresProduct impactPhilanthropy impactEmployee impactResponsible supply chain282930323528FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunit

173、iesTeammatesOurselvesAppendixCaring for our customers,partners and communities is an integral part of our core value of Care.As a platform for everyone,enabling communication and collaboration globally,Zoom is honored to serve many communities around the world and considers it a privilege and respon

174、sibility.Zoom Cares,the global social impact arm of Zoom,was launched to leverage Zooms resources to combat the issues facing our communities in the areas of innovative learning,climate solutions,youth mental health,and social equity.Impact is driven through our product donation and product discount

175、 program,philanthropic giving,and employee donations and volunteering.Zoom is proud to serve nonprofits to fulfill their missions and reach their goals to create long lasting systemic change.As a further commitment to social impact,Zoom joined the Pledge 1%movement in 2023 to strive towards donating

176、 1%of product,equity,and time to social impact causes,alongside other leading technology companies who are equally committed to the cause.Right:Feature on the Nasdaq Board in Times Square to share the collective impact of Zooms social impact efforts in partnership with Pledge 1%.29FY2024 IMPACT REPO

177、RTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixProduct impact Zoom is how the world connects and nonprofits across the globe trust and use our platform to collaborate,build strong relationships,and scale their programs to create positive impact.In FY2024,Zoom provisioned$1.7 mill

178、ion of in-kind product donations to 70 organizations in 14 countries.These organizations spanned the globe and focused their work on a variety of causes including:Asian Pacific Environmental Network,dedicated to environmental justice for Asian American communities in the Bay Area who use Zoom to com

179、municate with the various Asian diaspora communities with closed captions and translations Ready Set Push,committed to educating Black mothers during and after their pregnancy for greater equity in the healthcare spaceIn FY2024,our partner,TechSoup,distributed nearly 24,000 product discount coupons

180、to over 11,000 nonprofits in 105 countries,enabling these organizations to access a 50%discount to deliver critical services for their communities.Zoomies volunteering at St.Marys Food Bank in Phoenix,Arizona on Global Day of CareRe:Coded helps remove systemic barriers to reskill students to build s

181、ustainable careers in the digital economyPhoto courtesy of Re:codedRe:Coded and Zoom partnered on a remote skills volunteering initiative to provide over 60 students with mock technical and behavioral interview practice.Zoom Cares also provided a product donation enabling them to upskill over 1200 s

182、tudents in 2023.”ALEXANDRA CLARE,CEO and Co-founder“NONPROFIT FEATURE30FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixPhilanthropy impactJust as Zoom focuses on listening to customers when developing our products,Zoom Cares believes in the power of listening to

183、community leaders to identify how to best support solving the worlds problems.Zoom follows a trust-based philanthropic approach,and strives to serve nonprofit partners that are led and served by BIPOC leaders with lived experience,that serve youth,and that support initiatives for historically margin

184、alized groups.Zooms philanthropic focus areas are innovative learning,climate solutions,and youth mental health through the lens of social equity to serve groups that are historically underrepresented and underfunded.We seek to support grassroots organizations that include youth service and leadersh

185、ip,led by people of color that serve marginalized communities,including LGBTQ+folks,women,low-income individuals,and communities of color.$3,775,0005020+in total grant funding toorganizations incountriesZoom donated$3,372,5003411+were strategic grants to support organizations incountriesPartnership

186、grants$402,5001613+for disaster response efforts toorganizations in countriesCrisis response grants$250,0006in contribution toBay Area organizations where Zoom is headquarteredLocal grantsWe welcomed three new grant partners leading work that support their communities to fight the increasing effects

187、 of climate change and advocate for Black empowerment across the UK and US.350 Pacific Climate Warriors,a youth-led grassroots network,works with communities to fight climate change from the Pacific Islands and diaspora.The Ubele Initiative operates across the UK to empower Black and underrepresente

188、d communities to act as catalysts for social and economic change,and BOLD(Black Organizing for Leadership and Dignity)is a national training intermediary focused on transforming the practice of Black organizers in the US to increase their alignment,impact,and sustainability to win progressive change

189、.FY2024 grant making at a glance31FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixWe are working with 150 community members and emergency responders to create a series of recommendations to move forward an Indigenous parallel approach to emergency response.A new

190、climate change report has shown that Calgary might be one of the worst affected cities in the country.”LEEANNE IRELAND,Executive director“Crisis response grantsIn addition to our strategic partnerships,we continued to support communities impacted by disasters with over$400,000 in crisis response gra

191、nts to 16 nonprofits across 13 countries.These grants allow Zoom to respond in critical moments to support nonprofits with timely resources and disaster relief in ways that best serve their needs.Examples include:Hawaii Community Foundation,supporting relief and recovery efforts following the Lahain

192、a Wildfires in Maui.Urban Society for Aboriginal Youth(USAY),supporting Indigenous communities with the wildfires throughout Calgary,Canada.Photo courtesy of Urban Society for Aboriginal Youth32FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixEmployee impactOur Zo

193、omies have a direct and positive impact on our communities as well.They bring our core value of Care to life,not only in the work they do for our customers but also in how they serve communities.Since 2020,employees and Zoom have contributed more than$3 million in employee-led giving,serving 2,600 n

194、onprofits worldwide.33FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixGlobal Day of CareWe encourage employees to volunteer.Why?Because we care for our communities and know that we have the power to improve the world and ourselves when we donate our time together

195、.At Zoom we offer opportunities to volunteer throughout the employee experience,from team events to New Hire volunteering.This year,Zoom hosted its inaugural Global Day of Care on November 3,bringing together employees in their local communities and virtually to create positive impact all over the w

196、orld,utilizing our world-class technology.More than 800 employees volunteered in 80 cities,giving their time to causes including:Keep Coyote Creek Beautiful,San Jose-a community-based organization that focuses on Coyote Creek in the largest watershed in the southern San Francisco Bay.Youre Not Alone

197、,Dublin-a nonprofit that works with all older people,including those who are lonely,isolated,frail or ill,homeless,living in poverty,or are facing other challenges Greater Vancouver Food Bank,Toronto-one of Canadas critical nonprofit food assistance providers assisting over 16,000 individuals each m

198、onth.The Ubele Initiative,London-a nonprofit dedicated to empowering Black and marginalized communities in the UK,to act as catalysts for social and economic change.Project Open Hand,San Francisco-a nonprofit organization that provides meals with love to critically ill neighbors and seniors.Zoomie v

199、olunteers,supporting Food&Friends in Washington D.C.on Global Day of Care$670,000Zoomie donations and Zoom matching combined totaled over$130,000Skilled and unskilled volunteer support valued at over$770,000Total value of donations and volunteer support was overFY2024 At A Glance34FY2024 IMPACT REPO

200、RTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixTour de Zoom Tour de Zoom brings together Zoom employees around the globe to raise funds for charity over one week in the European and North American summertime.This year,Zoomies strapped on their helmets to raise$58,000 for employee

201、-nominated nonprofit causes including The Sandy Hook Promise Foundation,The Hunger Project,and Midwest Special Services.Tour de ZoomEmployee givingWe believe in the power of employees to create lasting impact by giving back thoughtfully to causes that resonate with them.To support these efforts,all

202、full time employees have up to$500 in donations for any qualifying nonprofit matched annually by Zoom.In 2023 we were excited to introduce a$25 giving benefit for all new hires that can be pledged to a cause of their choice.Providing hybrid solutions for instructors and students alike at the Green B

203、ay Area Public School District(GBAPS)Photo Courtesy of Green Bay Area Public School DistrictOne thing Zoom has allowed us to do is respect that work-life balance for parents,as well as our staff membersat the end of the day,it gives me back some time to have dinner with my family.”AMY JAECKEL,Execut

204、ive director of technology and information“CUSTOMER FEATUREGiving TuesdayOn Giving Tuesday(an annual philanthropic movement on the Tuesday after Thanksgiving),Zoom Cares partnered with our diversity,equity,and inclusion(DEI)team to raise$48,000 for nonprofits selected by our six identity-based emplo

205、yee resources groups(ERGs):Rainbow Railroad,Veterans Community Project,Ready Set Push,Palestine Childrens Relief Fund,Center for the Pacific Asian Family,Madre,Hispanic Scholarship Fund,The Foundation to Combat Anti Semitism.We were thrilled to celebrate the collective generosity of our employees an

206、d fellow Pledge 1%companies committed to dedicating employee time,equity,and product in service of social good by ringing the closing bell at NASDAQ.35FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixIntroductionCompanyCustomersCommunitiesAppendixEarth month Since

207、 2020,Zoom has donated over$7 million to nonprofit organizations supporting local climate solutions,ecological awareness,and environmental protection.In April,Zoomies embarked on 30 days of global community service and learning to build connections with the organizations we fund,promote sustainabili

208、ty,and care for our local environments.Together,Zoomies contributed volunteer time to organizations including Denver Urban Gardens,Valley Verde,Surf Rider Foundation,and Calthorpe Community Garden.Zoom joined a panel discussion with Climate Resilient Communities,WWF,and Harlem Grown unpacking how cl

209、imate change impacts ecosystems,lives,and livelihoods,and what companies and individuals can do to make a difference.Zoomies volunteering with the Surfrider Foundation in Sydney,Australia on Global Day of CareResponsible supply chain We consider our third-party suppliers integral to Zooms success,an

210、d we prioritize collaborating with partners who share our values and commitment to environmental,social,and governance(ESG)responsibility.Our Business Partner Code of Conduct sets forth our expectations for suppliers to uphold our commitments,including respecting customer privacy,safeguarding human

211、rights,and conducting business ethically.Were actively exploring the integration of ESG criteria into our Global Procurement Policy to bolster our operational and environmental sustainability initiatives.Prospective vendors undergo screening by our Compliance and Ethics team and must agree to adhere

212、 to respective anti-bribery and anti-corruption laws to engage in business with Zoom.Concurrently,we pledge to treat our suppliers fairly and adhere to principles of fair competition in our procurement processes.Were dedicated to furthering sustainability within our procurement strategy,both through

213、 refining our selection processes and initiating ESG data collection from our suppliers.36FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixWe care for our teammatesFundamental rightsRecruitment and developmentEmployee engagement37384037FY2024 IMPACT REPORTIntroduc

214、tionCompanyCustomersCommunitiesTeammatesOurselvesAppendixHuman rightsZoom is committed to respecting and promoting fundamental human rights across its business operations and supply chain.Ethical business conduct and decision-making sits at the heart of our organization and we expect it of all Zoomi

215、es.Zoom is committed to operating with respect for internationally recognized human rights,and is against human trafficking and any form of modern slavery,involuntary labor,child labor,or unethical or abusive conduct;reference our Modern Slavery Act Statement.We expect the same of our suppliers and

216、partners,including distributors,resellers,and other channel partners,as outlined in our Business Partner Code of Conduct.If these parties become aware of any such issue or conduct(or the risk of it),they must report such concerns to Zooms Compliance and Ethics team immediately.Additionally,hateful c

217、onduct is prohibited on Zoom as a platform.Zoom has strict Acceptable Use Guidelines and users and/or organizations may not promote violence against,threaten,or harass other people on the basis of race,ethnicity,national origin,caste,sexual orientation,gender,gender identity,religious affiliation,ag

218、e,disability,or serious disease.Human capital and labor practicesAs of January 31,2024,Zoom had over 7,200 full-time employees,with approximately half in the United States and half in our international locations.Zoom complies with the regulatory labor practices in all jurisdictions where we operate.

219、Our compensation and benefits packages include base pay,bonuses,flexible benefit plans,and equity.Zoom employs above-market and progressive compensation programs.At Zoom,we believe this is achieved through analyzing Total Direct Compensation holistically.We offer all employees equity,allowing them t

220、o become owners who are vested in and benefit from the long-term success of the company.Employees in two of our non-U.S.locations have the benefit of a collective bargaining agreement and are represented by a works council.We have not experienced interruptions of operations or any work stoppages due

221、 to labor disagreements.Fundamental rightsOur Zoomies Great employees,affectionately know as Zoomies,drive the success of Zoom.We prioritize attracting,retaining,and developing our people through our competitive compensation and benefits offerings,and extensive career development tools.We strive to

222、facilitate a productive,collaborative and engaging work environment.We embrace programs designed to help employees feel comfortable and connected in their role and within Zoom as a whole,and we continue to seek new ways to support our employees and create the optimal work environment.As our employee

223、 base has evolved,we have continued to invest in implementing workforce programs to make sure we continue to provide the productive,engaging,and inspiring work environment that drives us all forward.38FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixRecruitment an

224、d developmentPay equityIn an effort to build a more equitable workplace and further demonstrate our commitment to fair and equal pay,we conducted our first-ever global pay equity study,comparing the salaries of Zoomies in similar roles,based on factors including gender,race(only in the U.S.),work lo

225、cation,tenure,and experience.Our study revealed minimal pay variances among Zoomies globally.We plan on conducting similar analysis in the future as part of our commitment to fair and equal pay.Equity in opportunityZoom is committed to fostering an environment of equal employment.We hire and promote

226、 without regard to race,national origin,religion,age,color,sex,sexual orientation,gender identity,disability,or protected veteran status,or any other characteristic protected by local,state,or federal laws,rules,or regulations.Employees and applicants shall not be subjected to harassment,intimidatio

227、n,threats,coercion or discrimination.To further ensure compliance with our equal employment policy,we periodically analyze our personnel actions and their effects.Visit our full Affirmative Action and Equal Employment Opportunity Policy Statement.39FY2024 IMPACT REPORTIntroductionCompanyCustomersCom

228、munitiesTeammatesOurselvesAppendixTalent acquisitionOur continued success depends on attracting and retaining the best talent.We actively seek talented candidates and utilize a strategic sourcing process,combined with a candidate relationship management platform,to broaden the recruitment pool and b

229、uild relationships with prospective candidates.We also participate in industry conferences and events to proactively identify key talent.Our referral program helps us leverage the networks of our current Zoomies and expand the reach of our recruitment efforts.Our Talent Acquisition team is responsib

230、le for early career pipelines at Zoom,including strategies to diversify our candidate outreach through engagements at a number of diversity-focused events and conferences,as well as campus initiatives,which we continue to scale across Zoom.A core focus of our DEI commitment is to embed diversity-foc

231、used initiatives into our recruitment processes.Our recruiters are trained in inclusive recruitment and hiring practices,and hiring managers are trained on similar principles on how to approach inclusive interviewing.Weve also taken steps to broaden our candidate pools and reach by forging external

232、recruiting partnerships,and will continue to build on those moving forward.We aspire to attract and retain top talent by offering competitive employee benefits across the globe.All exempt employees in the United States who are regularly scheduled to work at least 30 hours a week are eligible for unl

233、imited paid my time off.We provide generous health,dental,and vision insurance,and contribute toward the total cost of the plans.One such benefit is the Family Building Benefit for employees,where Zoom pays up to$10,000 for care such as fertility preservation,assisted reproduction(e.g.in vitro ferti

234、lization),adoption,gestational carrier support,and access to a large network of medical experts and specialists.BAYADA Home Health Care creates a hybrid workplace for its almost 30,000 employees across its 380 offices in 8 countriesZoom Rooms enable much more streamlined communications.You can walk

235、into a roovm with your laptop,hit the share button from your Zoom client,and then start wirelessly screen-sharing onto the TV through the Yealink system.”DENNIS VALLONE,Director,Enterprise Video,Collaboration and Telehealth Services(VCT)“Photo courtesy of BAYADA Home Health CareWe offer a range of f

236、lexible working options to help our employees navigate work-life balance.Enabled by our technology,Zoomies choose one of three workstyles:in-person,remote,or hybrid and are trialing new ways of working to optimize the experience.By untethering our recruitment practices from office locations,we striv

237、e to hire the best talent wherever they reside.Additionally,all Zoomies are given the opportunity to own equity in Zoom,sharing in the long-term success of the company,through our new-hire grant and refresh equity awards as well as our Employee Stock Purchase Plan(ESPP).Find our country-specific ben

238、efits on our website.Career developmentOnce Zoomies are onboarded,we continue to support their growth and career development.Our approach to talent development focuses on identifying and leveraging specific Zoom competencies and Growing at Zoom.These encompass general,and role-specific,competencies

239、for individual contributors and for people leaders,and provide a broad-based approach to employee development.As employees grow in their careers,the breadth and scope of competencies shift from a more tactical to a more strategic emphasis.Zoom facilitates ongoing and routine career conversations bet

240、ween Zoomies and their managers and encourages them to continue to update their skills and experience in their career profiles.Employees also have access to LinkedIn Learning for access to specific courses and learning opportunities in their field or others of interest.Managers are provided with ext

241、ensive training opportunities to deepen their leadership skills that include both live training as well as asynchronous learning opportunities.CUSTOMER FEATURE40FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixEmployee engagementWe are proud of our culture of enga

242、ged employees.We have a group of active ERGs who help us celebrate our differences through events and activities aimed at inclusion.We grew our Employee Resource Groups(ERGs)in FY2024 with the founding of Coexist at Zoom,a group dedicated to interfaith and intercultural conversations across faith an

243、d cultural communities.We have founded groups in the last year for Interfaith,Muslim and Jewish employees.Our other ERGs consist of:Asian and Pacific Islander,Black,Latinx,LGBTQ+,Veteran and Women at Zoom.In addition,we also have an active employee-led happiness committee(the Happy Crew)that hosts s

244、ocial events,coordinates volunteering efforts,promotes our values and helps create long-lasting bonds between employees.We conduct biannual engagement surveys to take the pulse of our organization and track employee engagement.In 2023,we had an excellent 91%participation rate in our employee engagem

245、ent survey.Our engagement survey process is not only about understanding engagement but is also focused on action;our surveys are designed to provide actionable insights to managers and executives.We encourage managers to discuss results with their teams and commit to actions for effective change.Po

246、wering love,hope and belonging for children living in out of home care with ID.Know Yourself(IDKY),a Zoom Cares volunteer partnerThe absence of this Zoom technology would mean the loss of a lifeline that allows us to bridge physical distances and create a virtual space where our kids can interact,sh

247、are their thoughts,and receive the guidance they need”ISAIAH DAWE,CEO“Photo courtesy of IDKYNONPROFIT FEATUREZoomies attending The Asian American Foundation Heritage Month Summit&Celebration41FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixAdvancing diversity,equ

248、ity and inclusionEmployee health and wellness42 43We care for ourselves42FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixGender at Zoom(Global Employees)=Female=MaleAll Zoom EmployeesLeadership26.0%29.0%72.8%70.1%Advancing diversity,equity and inclusionZooms dive

249、rsity,equity,and inclusion(DEI)program embodies our core value of Care by helping to create an inclusive workforce,workplace,marketplace,and community for our employees.In FY2024 we introduced more training in partnership with Hone focused on different aspects of DEI,and partnered internally with ou

250、r talent and organizational development team to bring training on unconscious bias and inclusive leadership to Zoomies as well as our managers.Methodology:Data represents Zooms Fiscal Year 2024 and is as of 1/31/2024.“All employees”is identified as Zooms regular(non-contract,non-intern,long-term)emp

251、loyee population.“Leadership”is defined as Zoom employees within the executive and senior manager level.Data points may not add to 100%due to rounding or those that decline to identify.Finance&Workplace Zoomies volunteering with Foster Love to build skateboards for foster youth at Zoom HQ in San Jos

252、e,California.Race&Ethnicity at Zoom(US-based employees)=All Zoom Employees=LeadershipWhiteHispanic or LatinoBlack or African AmericanAsianOther48.3%47.1%1.5%4.4%0.0%3.4%6.0%27.0%31.6%4.5%43FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixHealth and safetyZoom stri

253、ves to provide a safe and healthy working environment for our employees,working diligently to meet and exceed our compliance requirements in every location Zoomies work,whether it be in one of our offices,coworking spaces,or in their home workspaces.We have specifically designed programs with both e

254、rgonomics and safety in mind as these areas are the most impactful to physical wellbeing.We are increasing our focus on mental health and self-nurturing,in partnership with our People Experience team,to ensure that employees have an abundance of resources to address such concerns,as seen in our Well

255、ness Programs listing below.Zoom implements a comprehensive illness and injury prevention program focusing on the following vital areas as they relate to our business:responsible oversight of our spaces,effective safety communications,regularly scheduled inspections and evaluations,correction of uns

256、afe and unhealthy conditions,accident/incident investigation,proper role-based training and instruction,thorough recordkeeping and documentation,and a periodic review of the overall program.Our key areas of focus for in-person workspaces include:emergency response and evacuation,medical and first ai

257、d,ergonomics and lifting techniques,identifying actions adverse to safety,safety storage of materials,and reporting of hazards and incidents.Required training modules have been prepared to address these topics.Additionally,all Zoom-leased facilities underwent an annual physical inspection in 2023 to

258、 determine any gaps in compliance,or to review alignment with best practices developed by our Global EHS Program Manager.Following these audits we work to remediate any deficiencies or risks observed.Partnering with property management,we also review maintenance records for vital mechanical systems

259、outside of our direct control such as fire detection and suppression,elevators,and security systems.We have enhanced our preparedness with a more extensive emergency response playbook tailored to the needs of each location and country.We protect our employees globally by conducting regularly schedul

260、ed evacuation drills,often in conjunction with property managers in our multi-tenant locations,and provide training to workplace staff on emergency response,including medical emergencies,during fire drills,power outages,and following earthquakes.Our ergonomics program is designed to evaluate current

261、 workspaces for all Zoom employees and specifically home offices through a self-assessment inventory.We take a preventative approach,and use this assessment as a starting place for adjustments to offset the potential damage from repetitive motion and other musculoskeletal disorders.We provide furthe

262、r individual assessments as requested for specific issues,and fully comply with any mandated accommodations.There were three(3)recordable illnesses or injuries in the US last year,two(2)with lost time and four(4)incidents requiring medical attention internationally,three(3)with lost time.In alignmen

263、t with Zooms philosophy of connecting people during challenging times,we explored solutions that could yield meaningful,mental health-specific outcomes,and Share was conceived.”TAN HAN SING,Founder and CEO of TheShareCo“TheShareCo makes therapy affordable,accessible,and free from stigma,ensuring men

264、tal well-being is just a click awayPhoto courtesy of The ShareCoEmployee health and wellnessCUSTOMER FEATURE44FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixNorthstarholistic financial planning and management platformFidelitymanages Zooms 401(k)programSmartSpend

265、discounts on items such as gym memberships and travel.SoFilow rates for student loan refinancing,obtaining or refinancing mortgages,or personal loans.FinancialLyra Healththerapy or coaching sessions Task Humanbroad offering of coaching including professional development,goal setting,mental and emoti

266、onal support,spiritual practice and guidance,home and family coaching.Unum Employee Assistance Program(EAP)legal questions,reducing medical or dental bills,issues with child or elder care,overcoming addiction,and combating stressResources for Life/Workplace Options(EAP)counselors for 1:1 consultatio

267、n,work-life balance,building resilience,navigating family relationships,and developing mindfulnessMental/Personal GrowthWellness programsCare is our core value,and we embody this value as we go beyond compliance to support the health and wellbeing of Zoomies.We take a broad view of health and wellne

268、ss and below is a sampling of just a few of the free employee benefits to support the physical,mental,and financial wellbeing of our Zoomies.Carrotfamily-building benefit to support adoption,donor assisted reproduction,fertility care,and moreOmada for Musculoskeletal Careprovides US employees with v

269、irtual consultations with trained physical therapistsPhysical45FY2024 IMPACT REPORTIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixBlack Girls Smile supports the mental health and well-being of young Black women and girls and is a Zoom Cares grant partner.Through partnership with Zo

270、om Cares BGS was able to provide 1000 therapy sessions to Black women and girls across the country and provide Mental Health literacy programming and workshops to over 1500 Black girls and their caregivers.”LAUREN CARSON,Founder and Executive Director“Photo courtesy of Black Girls SmileNONPROFIT FEA

271、TUREZoomies helping Zoomies-Employee relief fundAt Zoom we believe in taking care of each other,and in this spirit,in August we launched the Zoomies Helping Zoomies Employee Relief Fund in partnership with E4E Relief.Our Employee Relief Fund provides financial support to employees facing extraordina

272、ry personal crises resulting from catastrophic events and/or urgent personal hardships.This can include expenses such as housing,food,and childcare during emergencies as well as any incurred costs resulting from domestic or physical abuse,death of a loved one,or evacuation due to wartime events.Safe

273、 ZoomAdditionally,Safe at Zoom is an internal chat resource whereby Zoomies receive outreach in advance of,during,and after incidents to ensure their safety.It might be an upcoming weather storm,political unrest or other event,but the team serves as a resource and communication hub to support employ

274、ees during these external occurrences.Photo courtesy of E4E Relief46FY2024 IMPACT REPORTAppendixIntroductionCompanyCustomersCommunitiesTeammatesOurselvesAppendixPolicies and forward-looking statementsSASB index tableSocial impact data methodology47484947FY2024 IMPACT REPORTAppendixIntroductionCompan

275、yCustomersCommunitiesTeammatesOurselvesPolicies and statementsAcceptable Use Guidelines Code of Business Conduct and EthicsBusiness Partner Code of ConductModern Slavery Act StatementTransparency ReportTrust CenterPrivacy Statement Forward-looking statementsThis report does not cover all information

276、 about our business.References in this report to information should not be construed as a characterization regarding the materiality of such information to our financial results or for purposes of the U.S.securities laws,Delaware General Corporation Law,or any other regulatory framework,even where w

277、e use words such as“material”or“materiality.Our approach ESG disclosures is informed by impacts on communities,the environment,and stakeholders such as employees,customers,and suppliers,and,therefore,the inclusion of topics in this document does not indicate that such topics are material to the Comp

278、anys business,operations,or financial condition.The information covered by this report contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995,including statements regarding our ESG framework,including goals,commitments,and strategies and relate

279、d business and stakeholder impacts.ESG-related metrics included in this report may be based on standards for measuring progress that are still developing,internal controls and processes that continue to evolve,and assumptions that are subject to change in the future.Numbers and percentages in this r

280、eport include estimates or approximations and may be based on assumptions or incomplete data.We believe that the estimates employed are appropriate and reasonable;however,due to inherent uncertainties in making estimates and assumptions,actual results could differ from the original estimates.These s

281、tatements involve risks and uncertainties,and actual results may differ materially from any future results expressed or implied by the forward-looking statements,including any failure to meet stated goals and commitments in our ESG framework,and execute our strategies in the time frame expected or a

282、t all,as a result of many factors,including changing government regulations,continued uncertainty regarding the extent and duration of the impact of the COVID-19 pandemic and the responses of government and private industry thereto,uncertainty regarding customer and workplace behavior trends as the

283、COVID-19 pandemic tapers,particularly as vaccines become widely available and distributed,and users return to work or school or are otherwise no longer subject to limitations on in-person meetings,delays or outages in services from our co-located data centers,failures in internet infrastructure or i

284、nterference with broadband access which could cause current or potential users to believe that our systems are unreliable,market volatility,and global security concerns and their potential impact on regional and global economies and supply chains.More information on risks,uncertainties,and other pot

285、ential factors that could affect our business and performance is included in our filings with the SEC,including in the“Risk Factors”and“Managements Discussion and Analysis of Financial Condition and Results of Operations”sections of Zooms most recently filed periodic reports on Form 10-K and Form 10

286、-Q and subsequent filings.Forward-looking statements speak only as of the date the statements are made and are based on information available to Zoom at the time those statements are made and/or managements good faith belief as of that time with respect to future events.Zoom assumes no obligation to

287、 update forward-looking statements to reflect events or circumstances after the date they were made,except as required by law.48FY2024 IMPACT REPORTAppendixIntroductionCompanyCustomersCommunitiesTeammatesOurselvesSASB index tableTopicAccounting MetricCodeResponseEnvironmental Footprint of Hardware I

288、nfrastructure(1)Total energy consumed,(2)percentage grid electricity,(3)percentage renewableTC-SI-130a.1See Climate and operations,and environmental sustainability sections(pages 11-16)(1)Total water withdrawn,(2)total water consumed,percentage of each in regions with High or Extremely High Baseline

289、 Water StressTC-SI-130a.2Zoom does not currently report on water consumption;we will monitor and consider reporting in the futureDiscussion of the integration of environmental considerations into strategic planning for data center needsTC-SI-130a.3See Climate and operations,and environmental sustain

290、ability sections(pages 11-16)Data Security(1)Number of data breaches,(2)percentage involving personally identifiable information(PII),(3)number of users affectedTC-SI-230a.1Zoom does not disclose this metric at this time,but we will evaluate for future reporting effortsDescription of approach to ide

291、ntifying and addressing data security risks,including use of third-party cybersecurity standardsTC-SI-230a.2See Data privacy and security(page 23)Data Privacy&Freedom of ExpressionDescription of policies and practices relating to behavioral advertising and user privacyTC-SI-220a.1Zoom Privacy Statem

292、entNumber of users whose information is used for secondary purposesTC-SI-220a.2Zoom Privacy StatementTotal amount of monetary losses as a result of legal proceedings associated with user privacyTC-SI-220a.3Zoom does not currently report on legal proceedings related to user privacy;we will monitor an

293、d consider reporting in the future(1)Number of law enforcement requests for user information,(2)number of users whose information was requested,(3)percentage resulting in disclosureTC-SI-220a.4Transparency Report(1)Number of law enforcement requests for user information,(2)number of users whose List

294、 of countries where core products or services are subject to government-required monitoring,blocking,content filtering,or censoringTC-SI-220a.5Transparency Report49FY2024 IMPACT REPORTAppendixIntroductionCompanyCustomersCommunitiesTeammatesOurselvesTopicAccounting MetricCodeResponseRecruiting&Managi

295、ng a Global,Diverse&Skilled WorkforcePercentage of employees that are foreign nationalsTC-SI-330a.1As of January 31,2021,approximately 5%of our US-based employees were foreign nationals.Employee engagement as a percentageTC-SI-330a.2See Employee engagement section(page 40)Percentage of gender and ra

296、cial/ethnic group representation for(1)management,technical staff,and all other employeesTC-SI-330a.3Please see our DEI Report or our EEO-1 ReportIntellectual Property Protection&Competitive BehaviorTotal amount of monetary losses as a result of legal proceedings associated with anti-competitive beh

297、avior regulationsTC-SI-520a.1Zoom has not had any significant fines or losses as a result of legal proceedings associated with anti-competitive behavior regulationsManaging Systemic Risks from Technology DisruptionsNumber of(1)performance issues and(2)service disruptions;(3)total customer downtimeTC

298、-SI-550a.1See Transparency Report(linked from page 49)Description of business continuity risks related to disruptions of operationsTC-SI-550a.2See Security program(page 27)SASB index table continuedSocial impact data methodologyPhilanthropyZoom Cares grants are reported with support from our partner

299、s at the Tides Foundation,who manage and administer funding for Zooms charitable program.Some charitable giving comes directly from Zoom and is tracked and reported manually.ProductProduct donation numbers were compiled leveraging ticket requests submitted by employees,as well as employee self-repor

300、ting.We calculated the value of our donated product using the current pricing model as of March 2023.The value of pro bono hours donated by Zooms event services team for charitable events was calculated leveraging per-project standard costs implemented for paid events.EmployeeEmployee dollars donated through our Zoomies Cares giving program,along with Zooms matching donations,are tracked on the Benevity platform.The value of Zoomies skilled and unskilled volunteer support was calculated using Taproot Foundations hourly value estimates.