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1、2024 Scams Impact Survey:MexicoInvestigating the impact of authorized push payment (APP)fraud/scamsFICO Proprietary ResearchConducted July 2024,published October 2024Survey2As real-time payments(RTP)grow and awareness increases,can you effectively balance protection and customer experience?Consumers

2、 in Mexico are continuing to embrace real-time payments(RTP)services such as Cobro Digital(CoDi)and SPEI.As RTP impacts the payments landscape,scams are following in the shadows,a threat that an increasing number of Mexican consumers seem to recognize.Perceptions about RTP security are changing,with

3、 more consumers feeling they are comparably safe to credit cards,yet an increasing number of individuals are reporting scam losses to their banks.Fewer consumers in Mexico are satisfied with their banks fraud resolution process than in most other countries in our survey,but their customer experience

4、 expectations remain high.Consumers in Mexico want more automated fraud detection,and most would approve if their bank stopped a payment that was associated with a scam.Read on for more insights from our consumer survey and to understand how you can help protect customers from scams.An important not

5、e about the comparative data:The data referenced throughout comes from surveys FICO conducted in 2023 and 2024.Each survey asked more than 12,000 consumers across 14 countries their opinions and experiences regarding RTP usage,scams,and their banks scam management capabilities.When year-over-year co

6、mparisons are made,they refer to a comparison between these two surveys that asked the same question in each year the survey was conducted.3Changing the payments landscape The majority of consumers in Mexico have sent RTP(82%)or received RTP(81%).While 41%use RTP 2 to 5 times per month,20%use RTP 6