《Bizrate Insights：2024年在线购物者物流体验调研报告：配送、提货与退换货中的消费者态度与行为洞察（英文版）（32页）.pdf》由会员分享，可在线阅读，更多相关《Bizrate Insights：2024年在线购物者物流体验调研报告：配送、提货与退换货中的消费者态度与行为洞察（英文版）（32页）.pdf（32页珍藏版）》请在三个皮匠报告上搜索。

1、Looking Through the Online Shoppers Logistical Lens|Shopper Insights BriefSurvey based on 1,000 online shoppers in April 2024Survey based on 1,000 online shoppers|April Survey DemographicsGenderAge2Survey based on 1,000 online shoppers|April Bizrate Insights survey of 1,000 online shoppers in April

2、2024 reminds every retailer to revisit their logistics standards in order to improve their performance and meet customer expectations.Todays online shoppers simply expect more when it comes to delivery,pickup,and even returns.Choice is paramount to them as well as a desire for process transparency w

3、hen orders are in transit,the more details,the better.Amazon ships an enormous 1.6 million packages every single day.This massive volume shows how much pressure retailers face to provide fast delivery.In fact,the number of items Amazon delivers within one day or overnight in the U.S.has jumped by ov

4、er 65%per year.(Source:MobiLoud)To put shipping into perspective,approximately 27 million packages are delivered by UPS each day and 25 billion packages are delivered annually(2022 report).FedEx typically carries 10 million packages daily,while the USPS carries around 4,900 pieces per second.(Source

5、:How Many Packages are Shipped in the United States?()Intro31.Is Home Delivery Still the Top Choice?2.Online Order Satisfaction3.What Shoppers Want From Deliveries4.Post-Purchase Behavior:Order Tracking and Customization5.Fulfillment Options and Generational Trends6.The Order Return Process7.Key Tak

6、eawaysTable of ContentsSurvey based on 1,000 online shoppers|April 015Is Home Delivery Still the Top Choice?Survey based on 1,000 online shoppers|April 601 Is Home Delivery Still the Top Choice?Yes!Home Delivery Is the De-Facto Fulfillment ChoiceHome Delivery:82%OmnichannelIn-store:53%Curbside:37%Al