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1、CoverResearch IntelligenceCustobots in ActionSeptember 2024Krungsri ResearchContentsExecutive summary3Meet the Custobots:AI-driven automated customers4Custobot services available today10Custobots in banking and finance 12Challenges in Custobot Development and Deployment13Krungsri Research view:How w

2、ill banks respond to the advent of machine customers?15References16Subscribe UsDisclaimerUnless explicitly stated otherwise,this publication and all material therein is under the copyright of Krungsri Research.As such,the reuse,reproduction,or alteration of this text or any part thereof is absolutel

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4、ther directly or indirectly from any use to which this report or the data contained therein may be put.The information,opinions,and judgements expressed in this report are those of Krungsri Research,but this publication does not necessarily reflect the opinions of Bank of Ayudhya Public Company Limi

5、ted or of any other companies within the same commercial group.This report is an accurate reflection of the thinking and opinions of Krungsri Research as of the day of publication,but we reserve the right to change those opinions without prior notice.For research subscription,ContentsCustobots in Ac

6、tionExecutive summary3The wave of technological progress has introduced numerous innovations into the mainstream,with artificial intelligence(AI)being the most recent and high-profile arrival.AIs capabilities are vast,particularly in assisting with decision-making processes.These systems can identif