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1、STATE OF ITSM IN FINANCIAL SERVICESINFORMATIONWEEK|TEAMDYNAMIX|STATE OF ITSM IN FINANCIAL SERVICES 1|2|3|4|5|6|7|8|9Executive SummaryIn a world where customers expect 24/7 service from their phones and seamless integration between their banking apps and the rest of the companies they do business wit

2、h,IT innovation has become completely enmeshed in the core mission of financial services firms.These days,banks differentiate themselves not on the cushiness and security of their branches or in-person presence,but instead on their technology and end-user experiences.With the advent of more technolo

3、gy and a need for faster response time,there are increased pressures on the IT Service Delivery team.These pressures and more are creating stress on IT Service Management(ITSM)technology in the financial sector.What are IT leaders in financial services thinking about when it comes to improved ITSM t

4、ech and how will they innovate within this most critical function?Data from InformationWeeks State of ITSM in Financial Services Report shows that theres a wide range of maturity in how ITSM teams are dealing with the unique challenges of supporting technology stacks in todays financial vertical.Whi

5、le application portfolios grow and tickets mount,ITSM teams remain fairly lean.But theyre not necessarily running efficiently,as theyre forced to cope with legacy ITSM platforms,a low level of automation,and inefficient project management capabilities.INFORMATIONWEEK|TEAMDYNAMIX|STATE OF ITSM IN FIN

6、ANCIAL SERVICES Some highlights from the study:Workloads keep stacking up 40%of financial services ITSM teams support 100 or more applications 13%of these ITSM teams service 400 or more applications 58%of financial services firms manage more than 500 tickets per month Just over 10%of ITSM teams in t