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1、The Future of CFresh ConsultingTable of ContentsThe Demand for 24/7 Digital ServiceChatbot Key StatisticsChatbot FunctionsIndustry ApplicationsCompanies Working on ChatbotsDesigning Chatbots for Your BusinessDevelopment ConsiderationsChatbot ImplementationThe Future of Chatbots37111621242729313As di

2、gital experiences become more sophisticated and complex,the expectations for high-quality user support grows.Research shows that 51 percent of consumers say a business needs to be available 24/7.In other words,the majority of users expect that theyll be able to take advantage of a business services

3、at all times.This pressing demand creates a key challenge for businesses that want to provide good customer service while dealing with the reality that its difficult for human agents to work effectively 24/7.1 Quality control is also an issue as no amount of training can guarantee consistent,seamles

4、s,and cordial agent-customer interactions.The Workforce Problem According to research by INC,44 percent of online consumers expect live chat service and support during the online purchasing experience.2 The challenge in offering live chat services lies in finding employees who are willing to work lo

5、ng hours at unconventional times.People need to rest in between work shifts.Additionally,mundane work is becoming an increasingly difficult sell as modern work culture evolves and more fulfilling,dynamic jobs become available.The Demand for 24/7 Digital Service1 Cole,Nicolas.“The Power Of Live Chat:

6、5 Surprising Statistics That Prove How Consumers Want Their Questions Answered.”I,Inc.,25 Apr.2017.2 Cole,Nicolas.“The Power Of Live Chat:5 Surprising Statistics That Prove How Consumers Want Their Questions Answered.”I,Inc.,25 Apr.2017.Despite consumers having a preference for live interactions,the