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1、1 Back to ContentsObjective:to explore ways in which communications service providers(CSPs)can enhance service-centric operations transformation,accelerated through the use of AI,and by identifying new value metrics and measurement methodologies.AN INDUSTRY WHITEPAPERVersion 2.0JUNE 2024New-generati

2、on intelligent operations:SPONSORED BY:the service-centric transformation path2 Back to Contents Axiata XL Syakil Bin ShahabudinChina Mobile Cheng Lu,Ding Dong,Lin Chongyun,Wang Chen,Jin Dongsheng,Zheng Yifeng,Peng Chenfa,An Jiujiang,Yang Chuan,Huang Jie,Xu Ming,Kong HuamingChina Unicom Wang Yu,Zhou

3、 Ying,Zhu Hong,Fan YanlinHKT Tom Pang,Kam Shing Fung,Otto LauOrange Emmanuel Chautard,Olivier Simon,Aroussia Maadi,Tristan Trepat-Marti,Gabriel Junghiatu,Asser el Nahas,Alexis Koalla,Linda Chong ChauvotHuawei Ye Rongchun(Kevin Ye),Yang Shengdong,Ouyang Yongjian(Henry Au Yeung),Wang Hailong,Luo Tianh

4、ong(Ken Luo),Jin Kaixu,Yu Yefu,Lan Yu,Gao Peng,Liang Yongyun,Mao Shijie,Charlene Wong,Goh Khiang Chew,Ahmed Omer Abdelnour Suliman,Weng Zaixin,Wei Yuzhuo,Deng Dan,Marc Bikok,Chenzhicheng,JiaodongfengTM Forum Richard Webb,Senior Analyst Teresa Cottam,Contributing Analyst(Omnisperience)CONTRIBUTING IN

5、DIVIDUALSContributors and contributing companiesCONTRIBUTING COMPANIES3contentsExecutive summary 5Section 1 Industry landscape:service-centric operations 71.1 From whitepaper 1.0 to 2.0:charting the network-centric to service-centric journey 71.1.1 Autonomous networks and autonomous operations 71.1.

6、2 AN and AO maturity models 81.2 Industry trends driving operations transformation 91.2.1 Market challenges and opportunities 91.2.2 AI for transformation acceleration 111.2.3 The importance of data 131.2.4 Using digital twins to evolve network and service monitoring 141.3 Architectures,tools and be