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1、Patient-First Health with Generative AI:Reshaping the Care ExperienceW H I T E P A P E RJ A N U A R Y 2 0 2 4In collaboration with ZSImages:Getty Images,Unsplash 2024 World Economic Forum.All rights reserved.No part of this publication may be reproduced or transmitted in any form or by any means,inc

2、luding photocopying and recording,or by any information storage and retrieval system.Disclaimer This document is published by the World Economic Forum as a contribution to a project,insight area or interaction.The findings,interpretations and conclusions expressed herein are a result of a collaborat

3、ive process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum,nor the entirety of its Members,Partners or other stakeholders.ContentsForeword 3Executive summary 41 Three broad categories of generative AI use case

4、s 5 for patient engagement 2 How and why generative AI will revolutionize the way patients 6 engage with their health 3 Three barriers to safe,effective patient-facing generative AI 104 To make generative AI for patients a reality,healthcare stakeholders 12 must take these four steps Conclusion 14Co

5、ntributors 15Endnotes 16Patient-First Health with Generative AI:Reshaping the Care Experience2ForewordIn 2022-23,the World Economic Forum and ZS collaborated to create a report outlining the most promising use cases for artificial intelligence(AI)in healthcare,the stiffest barriers to adoption,a fra

6、mework for building trust and adoption for AI solutions,and a call to action for stakeholders across the healthcare ecosystem and beyond.Shortly before the paper was published,OpenAI released ChatGPT,unleashing generative AI into the public discourse and opening fresh new possibilities for using AI