思科全渠道联络中心 - 深入了解解决实际业务案例的能力.pdf

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1、#CiscoLive#CiscoLiveShadab Abbasi,Technical Solutions ArchitectAnuj Bhatia,Customer Delivery Technical LeaderEmerik Giorgetti,Director Product ManagementBRKCCT-2017A deep dive into the capabilities solving real business casesThe Cisco Omnichannel Contact Center 2023 Cisco and/or its affiliates.All r

2、ights reserved.Cisco Public#CiscoLiveEnter your personal notes hereCisco Webex App 3Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/qu

3、estions in the Webex spaceHowWebex spaces will be moderated by the speaker until June 9,2023.12343https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCCT-2017Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicThe omnichannel imperativeSolution overviewUse

4、 case live demosUse case overviewLive demoBehind the scenes:how to build itKey takeaways,Q&ABRKCCT-20174The omnichannel imperative 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveThe Customer Experience Imperative6BRKCCT-2017Maximizesatisfaction Minimizecost 2023 Cisco and

5、/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDigital channels powered by Cisco contact center7BRKCCT-2017SMSApple Messages for BusinessWhatsApp BusinessFacebook MessengerWeb chatEmail 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco omnichannel contact

6、 center solutions8BRKCCT-2017Webex Contact Center Webex Contact Center Enterprise Unified Contact Center EnterprisePackaged Contact Center EnterpriseCloudOn-premises 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCisco omnichannel contact center key capabilities9BRKCCT-20