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1、Megatrends in telecommunications How service providers around the world are taking control of an industry in transition.Communications technology is woven into the fabric of peoples lives and work all over the globe.While this generates enormous demand for connectivity-based services,customer expect

2、ations of speed,cost and value are at the same time putting unprecedented pressure on service providers businesses.New technologies and approaches are disrupting long-established business models and the fight to win and retain subscribers gets fiercer every day.Service providers are looking for ways

3、 to transform their operations so they can launch new services faster and more cost-efficiently.Theyve recognized the need to do business in“digital time”using technologies,processes and practices in faster,bolder and more intelligent ways that make better use of each moment.The shift to digital tim

4、e is just one of the major changes unfolding across the telecommunications industry.To better understand whats happening and how service providers are responding,Nokia worked with global management consulting firm Oliver Wyman to uncover and analyze the best practices and success stories of service

5、providers worldwide.Disruption and new demands are driving the strategic choices of service providers I N T R O D U C T I O NFocusing on the challenges of business growth,operational efficiency,customer experience and innovation,the study identified three“megatrends”common across the industry,in eve

6、ry region and service provider segment:How service providers are tackling the challengesI N T R O D U C T I O NSearching for growthIn increasingly mature and competitive markets,service providers are searching for new sources of revenue to bolster the top line.M E G A T R E N D 1Optimizing the tradi