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1、2022 2022 BUSINESS PROFILEBUSINESS PROFILEInvestor RelationsMarch 2022Resilient e-commerce driven GDP+growth at sustainably higher earnings levelCONNECTING PEOPLE.IMPROVING LIVES.Significantly increased&sustainable free cash flow generation,supporting attractive shareholder returnIndustry-leadership

2、 cemented by strong strategic focus on digitalization and ESGON A NEWON A NEWLEVELLEVEL2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20222Deutsche Post DHL Group at a glance2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20223RevenueDHL ExpressDHL Global Forwarding,FreightDHL Supply ChainD

3、HL eCommerce SolutionsPost&Parcel GermanyGROUPEBITEBIT MarginFTE*81,747m7,978m9.8%528,07924,217m 22,833m13,864m5,928m17,445m4,220m1,303m705m417m1,74717.4%5.7%5.1%7.0%10.0%108,896 42,348 167,666 32,099 164,429*average for the year2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20224AMERICASExtern

4、al Revenue:17,487m Employees:123,680 Group revenue:81,747mEmployees:592,263DEUTSCHE POST DHL GROUPDEUTSCHE POST DHL GROUPNumber of employees at year-endEUROPEExternal Revenue:45,294mEmployees:363,550ASIA PACIFICExternal Revenue:15,736m Employees:84,850MIDDLE EAST&AFRICAExternal Revenue:3,230mEmploye

5、es:20,170DPDHL Group Board of Management2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20225John PearsonCEO DHL Express Member since Jan 2019 Appointed until Dec 2026Melanie KreisGroup CFO Member since Oct 2014 Appointed until May 2027Dr.Frank AppelGroup CEO Member since Nov 2002 CEO since Feb

6、2008 Appointed until May 2023Dr.Thomas OgilvieHuman Resources Member since Sep 2017 Appointed until Aug 2025Nikola HagleitnerCEO Post&Parcel Germany Member since Jul 2022 Appointed until Jun 2025Tim ScharwathCEO DHL Global Forwarding,Freight Member since Jun 2017 Appointed until May 2025Pablo CianoC

7、EO DHL eCommerce Solutions Member since Aug 2022 Appointed until Jul 2025Oscar de BokCEO DHL Supply Chain Member since Oct 2019 Appointed until Sep 2027Dr.Tobias MeyerGlobal Business Services Member since Apr 2019 Group CEO from May 2023 Appointed until Mar 2027Updated on Aug 2022DPDHL Group ESG Roa

8、dmap2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20226Clean operations for climate protectionGreat company to work for allHighly trustedcompanyReduce emissions to80%Group-wide Employee Engagement approval rate in Employee Opinion SurveyIncrease share of women in middle and upper management to

9、30%by 2025(25.9%for 2022)Reduce LTIFR*to97%share of valid compliance training certificates in middle and upper management30%ESG-related targets in bonus calculation for the Board of Management as of 202230%share of sustainable fuels by 203060%e-vehicles used in pick-ups and deliveries by 2030All new

10、 buildings to be climate neutralExternal reporting in line withGRI SASB TCFD WEFdisclosure standards indicesCONNECTING PEOPLE.IMPROVING LIVES.DPDHL Group ESG measures2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20227Decarbonization measuresMeasures2021 Results2030 TargetsRealized Decarbonizat

11、ion Effects728 kilotonnesCO2e(2022 Target:969 kilotonnesCO2e)Reduce GHG emissions to 30%share of sustainable fuels in air,ocean and road freightIncrease electrification of the fleetsSome 20,700 e-vehicles used in pick-ups and deliveries60%e-vehicles used in pick-ups and deliveriesClimate-neutral bui

12、lding designAll our own new buildings are climate neutralEmployee mattersMeasure2021 Results2022 Targets2030 TargetsEmployee Engagement score in Employee Opinion Survey84%80%Maintain employee engagement at a high levelShare of women in middle and upper-management25.1%25.9%30%Lost Time Injury Frequen

13、cy Rate per 200,000 working hours3.93.797%share of valid training certificates in middle and upper managementBoard Remuneration2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202281)From 2022,annual bonus including medium-term component can be decreased or increased by up to 20%(bonus/malus opti

14、on)in extraordinary circumstances.Maximum remuneration in case of increase is 4.7(CEO)/6.2(other Board members)Chairman of the BoardOther Board membersTotal compensation(without fringe benefits and pension plan)Long-term componentVariable compensationBase salaryFix annual compensationAnnual bonus Me

15、dium-term component(deferral)Overall cap on remuneration granted/received1x2.8x4.5x1)Min.TargetMax.2021 Remuneration Report1x2.8x6x1)Min.TargetMax.Overall cap on remuneration granted/receivedTotalremunerationcapsonthemaximumannualpayout:2021:Remuneration granted in financial year capped to 8.15m for

16、 CEO,5.15m forotherBoard members(incl.fringebenefits)2022:Additional cap on remuneration received in a single financial year in theamountof 8.15mfor CEO,5.15m forotherBoard member(incl.fringebenefits)Overall caponremunerationgrantedfor2022:Long-term incentive plan 2016/17/18 tranches(the time the tr

17、anches are paiddepends on when they are exercised within the two-year exercise period),deferralfrom 2020 annual bonus,proportion of 2022 annual bonus for immediate payout,fringebenefits2022,basesalary2022,pensionexpense202250%10%10%10%10%10%EnvironmentSocialGovernanceFree Cash FlowEAC Divisional*EAC

18、 Group*ESG targets integrated in management remuneration2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20229S:EmployeeengagementGroup employee engagement approval rateE:CO2e emissionsRealized Decarbonization EffectsG:ComplianceShare of valid training certificates in middle and upper management*

19、Divisional EAC:only applicable for Divisional CEOs*60%of Group EAC is applied for Group CEO,Group CFO and Board Member for HRCriteria for Annual Variable Pay for Board of Management from 2022 onwardsPayment schedule For medium-term component(deferral)and annual bonus 50%paid after financial year if

20、bonus criteriaachieved 50%payoutofachievedbonusdeferredbyadditional 2 years*Medium-term component will only be paid out if EAC target is reachedduring the sustainability phase,i.e.at least the cost of capital wascoveredInstitutional Investors by country:United StatesGermanyUnited KingdomRest of Euro

21、peRest of World4%15%10%10%17%DPDHL Group:Shareholders structure2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022108.3%15.4%20.5%55.8%OthersRetail InvestorsKreditanstalt frWiederaufbau(KfW)InstitutionalInvestorsAs of Dec 31st20217%7%6%3%77%10%7%10%3%70%OthersAir Capacity SalesTime DefiniteDome

22、sticDay DefiniteInternationalTime DefiniteInternationalRevenue MixFY 2021FY 2011Global TDI revenue market share(2021)(42.3bn)Source:Market Intelligence202143%30%23%5%DHLFedEx(incl.TNT)UPSOthersDHL DHL EXPRESSEXPRESSGlobal market leader in Time Definite InternationalPremium logistics segment offers a

23、bove-GDP growth,driven by global trade and international B2CInvestment Summary:#1 Worlds Best Workplaces 2021Premium logistics segment offers above-GDP growth driven by global trade(B2B)as well as international e-commerce(B2C+B2B)Leading integrated global network with long standing local presence in

24、 220+countries&territoriesGrowth acceleration during COVID has led to sustainably higher EBIT and margin levelsProven ability to flex network to adapt to changing market circumstances2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022112022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202212T

25、ime Definite International(TDI)The premium segment within the express industry Time Definite=dedicated delivery at a scheduled time of dayInternational=cross-border shipment(intra-or between continents)Hanoi19:00 ICTExport through Hanoi Gateway1.2.OrderHong Kong23:00 ICTSort in HK Hub3.TDI shipment

26、example:Hanoi,Vietnam to Rome,Italyfrom HanoiDay Definite International(DDI)and Day Definite Domestic(DDD)Door-to-door delivery within a certain number of business days for less urgent and heavier shipmentsLeipzig02:00 CETSort in LeipzigHub4.10:30 CETDelivery at consignee in Rome07:00 CETImport in R

27、omeGateway09:00 CETCourier tour preparation in Rome Service Center5.6.7.DHL EXPRESS:CORE PRODUCTSTime Definite Domestic(TDD)Domestic door-to-door delivery by a specific time,or by the end of the next possible business dayTrack record of DHL Express based on 4 Pillars,3 Letters,1 Passport2022 BUSINES

28、S PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022135 driving themestowards2025 SupervisoryE-commerceEfficiencyDigitalizationSustainability=PeopleGrowth4 Pillars,3 Letters,1 Passport2025DHL Express:To serve our global network,we run more than just an airline2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MA

29、RCH 2022142300daily flightsdaily flights500airportsairports22air hubs air hubs(3 global;19 regional)(3 global;19 regional)Dedicated AirDedicated Air300commercial commercial airlines airlines(purchase air)(purchase air)320 Aircraft As of 202170 Intercontinental 250 Regional 17 Partner airlines2022 BU

30、SINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202215E E-commerce is a profitable commerce is a profitable growth driver for DHL growth driver for DHL ExpressExpressNetwork CharacteristicsB2CCharacteristicsProfitabilityImpactShipmentsper DayVolume growth drives better utilization of existing networkWe

31、ight per ShipmentLower weight per shipmentRevenueper KiloHigher RpK related to lower WpSFirst mileMore pieces per stop at pickupHub sortBetter utilization of existing infrastructure,with high degree AirliftBetter utilization of existing capacity,with lower WpS being advantageousLast MileOptimize res

32、idential delivery via On Demand Delivery&Drop Off Locationsand increased delivery density due to B2C GrowthB2C volumeshareEBITmargin9%10%+201312%35%+201917%45%+2021DHL Express:Market share by geography(2021)2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202216Sources:Market Intelligence study 2

33、021*)vs 2016 including 53 countriesGlobal TDI Revenue Market Share UPSDHLFedEx,incl.TNTOthers51%20%24%6%Europe12.5bn21%44%33%2%Americas14.7bn57%26%12%5%63%14%7%16%MEA 1.1bnAsia Pacific13.9bn+6%pt*+3%pt*+6%pt*+2%pt*DHL ExpressPath to climate neutral operations2022 BUSINESS PROFILE|DEUTSCHE POST DHL G

34、ROUP|MARCH 20221731.8610.977.306.090.06DPDHL Group0.20DHL Express39.3617.12Scope 1Scope 3Scope 2DHL Express ordered 12 fully-electric cargo planesSustainable Aviation Fuel(SAF)supply at DHL Express.First regular SAF supply in Amsterdam Airport and San Francisco AirportFurther partnerships for SAF su

35、pply at East Midlands Hub by mid-2022(reducing 70k tons of CO2)Decarbonisation of ground operations via electric vans,trucks&mopeds as well as e-bikes and walking couriersCO2Emissions 2021m t CO2eDHL GLOBAL DHL GLOBAL FORWARDING,FORWARDING,FREIGHTFREIGHTInternational transportation of Air Freight,Oc

36、ean Freight and Road Freight including Customs Clearance and related value-added services like warehousing,cargo insurance,etc.Investment Summary:Asset-light business model:Global presence in 150countries with 45,000 highly qualified employeesMarket potential continues to be attractivewith GDP growt

37、h driven by global tradeInvestments into state-of-the-artITsystems are driving increased operational efficiency and enhanced customer experienceOn this basis,sustainably higher GP/EBIT conversion and EBITmargin levels post COVID-19 targetedNew sustainable product offers launched in 202138%31%21%10%A

38、ir FreightOcean FreightRoad Freight(DHLFreight)OthersRevenue MixMarket Position(2020)Air Freight#1Ocean Freight#2Road Freight(EU)Leading position in a highly fragmented market2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202218DHL Global Forwarding,Freight:Global presence2022 BUSINESS PROFILE|

39、DEUTSCHE POST DHL GROUP|MARCH 202219AMERICAS25 Countries120 Locations(offices+operational sites)EUROPE50 Countries410 Locations(offices+operational sites)sites;)MIDDLE EAST&AFRICA70 Countries120 Locations(offices+operational sites)ASIA PACIFIC35 Countries230 Locations(offices+operational sites)3.1m

40、TEUstransported2.1m AFR exporttons transported45,000 highlyqualified employeesPresent in more than150 countries50m shipmentstransportedDHL Global Forwarding,FreightStrategic priorities2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202220OUR DGFF PLANOUR DGFF PLANOUR OUR ASPIRATIONASPIRATIONHOW

41、WE HOW WE WILL GET WILL GET THERETHEREWe strive to continuously improve Customer satisfaction(Customer Satisfaction Survey,NPS)Service Excellence&quality initiatives Digital Customer Interaction Customer-centric/value-adding solutionsPROVIDER OF CHOICEWe aspire to improve along our EOS KPIs&to maint

42、ain a high ratio of all employees being Certified Talent attraction&development Certified Future workforce,esp.Women at DGFF People-related technology and dataEMPLOYER OF CHOICEWe commit to achieve clearly defined financial targets Profitable growth GP optimization Benefit realization of our IT Rene

43、wal Roadmap&E4UINVESTMENT OF CHOICECONTINUE ON OUR PATH TO ACHIEVE OUR ASPIRATIONS BASED ON CLEAR PRIORITIES ALONG THE THREE BOTTOM-LINES WITH DGF SIMPLIFY AND FREIGHT 2025 STRATEGIES 2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202221Volume mix by sector(FY 2021)Source:Global Insight,annual

44、reports/other publications,company estimates1,6671,4331,2721,094DHLKuehne+NagelDSV/PanalpinaDBSchenkerMarket position 2020(based in 000 tonnes,export only)DHL GLOBAL FORWARDINGAIR FREIGHTTechnology27%Engineering&ManufacturingEnergy&ChemicalsLife Sciences&HealthcareConsumerOther*AutomotiveRetail21%13

45、%10%9%9%6%5%Volume mix by region(FY 2021)%based on tonsAsia PacificAmericasEuropeMiddle East&Africa40%2%21%37%Other*:Financial Segments,Public Sector,Wine&Spirit%based on tons22DHL GLOBAL FORWARDINGOCEAN FREIGHTVolume mix by sector(FY 2021)Source:Global Insight,annual reports/other publications,comp

46、any estimates4,5292,8912,2052,052Kuehne+NagelDHLDSV/PanalpinaDBSchenkerMarket position 2020(based in 000s of TEUs,export only)Life Sciences&HealthcareAutomotiveTechnologyEngineering&ManufacturingConsumerRetailEnergy&ChemicalsOther*30%7%21%10%9%9%8%6%based on TEUs%based on TEUsEuropeAsia Pacific57%Am

47、ericas5%Middle East&Africa26%11%Volume mix by region(FY 2021)Other*:Financial Segments,Public Sector,Wine&Spirit2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022The lifecycle of a shipment is a complex process and technology investments are key to success2022 BUSINESS PROFILE|DEUTSCHE POST DH

48、L GROUP|MARCH 202223Goodsto be shippedOnlineQuotation ToolsIT SystemUpgradesReal-time tracking platformApp-based tracking toolsIT System UpgradesApp-based tracking toolsStep in the lifecycle of a shipmentSystem or technology supportApp-based tracking toolsIT SystemUpgradesConsolidationManage loading

49、&export processTake control of goods from CustomerPlan route&organize shipmentQuotation processCreate documents for export compliance&customsManage transport to port/airportEnsure shipment stays on trackEnsure goodsare shippedAccept deliveryat port/airportManage documents for import compliance&custo

50、ms process Billing&payments Transport to warehouse or final destinationDigital analytic toolsWithIRR&Digital Customer Interaction DGF is enhancingcustomerexperiencewhile increasingoperational efficiency2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202224ExternalmyDHLiTRACKDOCUMENTSQUOTE+BOOKAN

51、ALYTICS360VISIBILITYCOLLABORATIONMANAGED BY CUSTOMERFULL ACCESS IT Renewal Roadmap(IRR):Our Digital Backbone establishedInternalPaperlessforwarding Track+trace/shipment visibilityQuotationtoolSteering LogicNew TMS and many more2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202225Our digital mar

52、ketplace Saloodo!successfully connectsshippers and carriers in 50+countries on 4 continents Saloodo!for carriersAccess to more than 12.000 carriers.Every carrier is thoroughly checked beforehandLarge carrier networkSaloodo!for shippersAll offers proposed for transport requests visible shipper can ch

53、oose what fits best to transport requirementsTransparent pricesDocuments such as the proof of delivery or invoices can be accessed via dashboard within secondsPaperless documentationMore than 30.000 shipperspublish their transport requestsFTL,PTL<L transportsFast and secure payment within 14 days

54、after submitting the proof of delivery14 days payment termsMarket fluctuations over the course of the year can be absorbed and free truck capacities optimizedFreight DHL Global Forwarding,FreightPath to climate neutral operations2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20222631.8617.877.3

55、0DGFF0.200.08DPDHL Group17.970.0239.36Scope 2Scope 1Scope 3Ocean FreightAir FreightSustainable Aviation FuelsLaunched in Feb.2022Sustainable Marine FuelsFor less-than-container load,launched in Jan.2021For full-container load,launched in Jun.2021Insetting SolutionAvailable with SkickaGrntin Sweden;f

56、urther rollout in 2022Road FreightDHL RailnetNewly offered for rail&intermodal shippingRail FreightCollaborate with like-minded industry partners Strongindustrypartnerships Annualcarriercertification+25,000employeeshavehadfoundationtrainingForm a strong team of Certified GoGreenSpecialistsCO2Emissio

57、ns 2021m t CO2eDHL DHL SUPPLY CHAINSUPPLY CHAINManage supply chains to reduce complexity for our customers.Our profitable core includes warehousing,transportation as well as key solutions like e-Commerce(incl.returns management),Lead Logistics Partner(LLP),Service Logistics,Packaging and Real Estate

58、 SolutionsInvestment Summary:World market leader in Supply Chain Management with industry-leading EBIT margin at 5%Scalable and flexible digital solutions embedded in our standard ways of workingLeading Omni-channel and e-commerce offeringStrong focus on Employer of Choice attracting and retaining e

59、mployees in times of critical labor shortages ESG roadmap and metrics fully integrated into strategic and operating frameworkRevenue Mix,FY 2021*DHL Supply ChainGXO LogisticsHitachi TransportKuehne+Nagel2.5%UPS5.8%2.2%1.7%1.7%Market Position(2020)RetailAuto-MobilityTechnologyLife Science&HealthcareE

60、ngineering&ManufacturingConsumerOthers2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20222713%14%29%5%22%12%5%*restated in Q1 2022 reportingDHL Supply Chain is the most global contract logistics provider:Global coverage of 50 countries,more than twice of closest global competitorsCombine unpara

61、lleled reach and scale with 1,500 locations in all commercial centersProvide efficient scalability and flexibility on 40m sqm of warehouse space2)that we manage and operate for our customersAs the worlds leading contract logistics provider we create competitive advantage for our customers by deliver

62、ing exceptional operational service as well as innovative and sustainable solutions across the supply chain.2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202228DSC offering attractive strategic solutions across the whole supply chain Coreproducts1)Not exhaustive 2)Includes DHL leased and owned

63、 locations as well as customer owned locations operated by DHL DHL Supply Chain offerings of key solutions DHL Supply Chain offerings of key solutions 1)1)Global customer supply chainsPLANNING PROCESSSourceInboundMakeStore&CustomizeDeliverMaintain&ReturnTransportWarehousingStrategicproductseCommerce

64、Service LogisticsLead Logistics ProviderPackagingReal EstateSolutionsReCommerceLead in innovation and sustainable solutionsRealize our creative potential in a coordinated wayMake the digital supply chain a reality Deliver outstanding customer experiencesUse our full breadth of capabilities to create

65、 value for customersBuild lasting relationships to growStrive for excellence in everything we doConsistently drive our best in class tools and processes Improve every single dayKeep each other safe and engagedCollaborate as a diverse team to deliver high-performanceCertified,passionate experts in ev

66、erything we do#DelightedCustomers#ConnectedPeople#OwnTomorrow#ExecutionEdge2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202229DHL Supply Chain is uniquely positioned to cater for the structural growth of e-commerceand omni-channeldemand globally2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MA

67、RCH 202230140 operations 140 operations across all regions50 returns operations 50 returns operations centers globallyMore than 25%25%of DSCs in new business signings is new business signings is from efrom e-commercecommerceStrong customer sign up Strong customer sign up on Fulfillment networks1.5bn

68、 1.5bn revenue in e-commerce(+45%vs 2019)Customer Examples(not exhaustive)Countries with DSC operationsSF Partnership(UK)Assisted Picking RobotsInventory Management RobotsIntelligentProcessAutomationGoods-to-Person RobotsRobotic ArmsData Analytics/Algorithmic OptimizationWrappingRobotsSmartOperation

69、sSupportingRobotsIndoor Robotic TransportWearableDevicesAsset Tracking&MonitoringFocus technologiesidentified along entire logistics process1212Investment of choice Productivity and utilization increase,cost reductionProvider of choice Customer satisfactionincreaseEmployer of choice Employee attract

70、ion and retention,overall satisfactionJan18Jan19Jan20Jan21Jan 22#of digitalization projects live3005006002,0003,700We have defined 12 focus technologies with clear benefits for our customers and DSC2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20223175%+of employees working on sites with activ

71、e Accelerated Digitalization projectsWe are 2x the size of our closest competitors seen as the We are 2x the size of our closest competitors seen as the most innovative 3PL provider by Gartner rankingmost innovative 3PL provider by Gartner rankingin global reachWe operate 1,500 locations in over 50

72、countries in capacity40 Mio sqm of warehouse space that we manage and operate for our customersin vehicles operated10,000 own vehicles in addition to managed transportation#1#1#1and we are leading in digital capabilitiesand we are leading in digital capabilitiesLogistic data pool globallyOur global

73、reach and scale gives us unmatched access to datain workforce digitalization75%+of employees working on sites with active Accelerated Digitalization projectsLeading technology ecosystem100+strong partnerships to ensure speed and drive innovations#1#1#1Physical assetsPhysical assetsDigital capabiliti

74、esDigital capabilities+DHL Supply Chain is uniquely positioned to integrate physical and digital supply chain solutions2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022322022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202233DHL Supply ChainPath to climate neutral operations and transporta

75、tion1.610.040.50DSC2.15Scope 1Scope 3Scope 231.867.300.20DPDHL Group39.36TransportTransportInvestments in sustainable fleet to reduce transport emissions and gain efficiencies Examples:Upgrade own fleets to natural gas(LNG/CNG)Driving efficiencies,leveraging our transport data analytics projects to

76、optimize backhaul loads and reduce empty runs WarehousingWarehousingKeyactions:Driving carbonneutral warehousingExamples:All DSC new sites/operations will be fully carbon neutral 25%of our sites are already carbon neutralInvestments in solar PVs for all new buildingsDHL Supply Chain is leveraging ES

77、G offerings to create a clear value add for customers by driving decarbonization of their supply chains.Our key offerings and commitments drive Co2reduction of our main Co2contributors:CO2Emissions 2021m t CO2eDHL DHL ECOMMERCE ECOMMERCE SOLUTIONSSOLUTIONSDomestic last mile parcel delivery in select

78、ed countries outside of Germany(Europe,USA,India and selected Asian emerging markets).Non-TDI cross-border services primarily to/from and within Europe.Investment Summary:Strong structural growth driven by e-commerce as well as B2B exposurein all selected markets we operate inSustainably increased E

79、BIT from economies of scale,yield management and service performanceExpansion of our pan-European Parcel Connect delivery platformInvestments in network capacity&automation,(clean)-last mile capabilities and technology53%35%12%EuropeAmericasAsiaRevenue Mix,FY 20212022 BUSINESS PROFILE|DEUTSCHE POST

80、DHL GROUP|MARCH 202234DomesticLast MileIn selected countries outside of GermanyThis includes Europe,US and selected emerging markets in Asia Pacific,incl.IndiaNon-TDICross-borderCommercial capabilities primarily to/from and intra-EuropeParcel Connect in Europe a strong and growing platform as basis

81、for future growth*non-Time Definite International Parcel delivery Our profitable coreCore businessOur profitable core:Focus on domestic and non-TDI*parcel delivery2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202235Parcel ConnectParcel Connect is our optimizable delivery and returns solution d

82、eveloped especially for e-commerce in Europe,catering to both B2B and B2C.Customers benefit from a single DHL point of contact for seamless access to 28 European countries.Brands establish trust and loyalty with customers thanks to fast,flexible,hassle-free delivery and returns.DHL eCommerce Solutio

83、ns:Key stats at a glanceData as of 31.12.2021.1)As of February 2022 reached 87.000 servicepoints1.1 billionparcels delivered each year20Offices22,500Vehicles2,400Facilities48,000Employees70,000Access Points1)6Dedicated Aircraft2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202236DHL eCommerce S

84、olutions:Regions and service portfolio2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202237India(Blue Dart)Premier domestic courier and integrated express package distributionAsia/Pacific B2C domestic delivery in key markets of Thailand and Malaysia Cross-border shipping from AustraliaAmericas

85、B2C domestic delivery(U.S.)Outbound cross-border(U.S.)Direct shipping(Canada to U.S.)Europe Selected B2C and B2B domestic delivery in 8 countries:UK,NL,BE,SE,PL,CZ,ES,PT Pan-European cross-border offering We focus on domestic last-mile parcel delivery in selected countries in Europe,U.S.,India and s

86、elected Asian emerging markets.Our non-TDI cross-border services are primarily to,from and within Europe,as well as outbound from U.S.and Australia Continue record employee engagement score at 91%Maintain a high ratio of employees being Certified Continue to be the Top Employer in all eCS countries,

87、and a Great Place to Work in growing number of marketsPROVIDER OF CHOICE delivers the best quality Continue to serve with industry-leading quality performance&customer satisfaction Keep growing number of access points and more convenient delivery channels.Keep focus on minimizing CO2emissions and la

88、unching climate neutral offeringsINVESTMENT OF CHOICE and achieves the best results!Sustain the profitable growth Strong investments into network expansion and automationEMPLOYER OF CHOICEThe best team in the industry DHL eCommerceSolutions-Aspirations and measures along the three bottom lines of St

89、rategy20252022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202238DHL eCommerce SolutionsPath to climate neutral operations2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022391.180.020.26DeCS1.46Scope 1Scope 2Scope 331.867.3039.360.20DPDHL GroupOffer climate neutral solutions to our customer

90、sIncreasing investments into Clean Operations e.g.last-mile fleet,sustainable aviation fuel(SAF)Purchase of sustainable fuels wherever accessible,especially HVO for line haul and SAF for air activitiesLast mile:Plan to double number of EV in 2022 and continuously replace traditional vehicles whereve

91、r possible 1200 EVs in use.Largest electric delivery fleet in NetherlandsFirst fully carbon-neutral DeCS CityHub in Netherlands operational in Q2 2022CO2Emissions 2021m t CO2ePOST&PARCEL POST&PARCEL GERMANYGERMANYTransporting,sorting and delivering of documents and goods-carrying shipments in German

92、y and export.Investment Summary:German parcel and mail incumbent with leading market positionsFinancial performance outlook:stable long-term EBIT with consistent FCF contributionRecognized Top Employer driving superior network and delivery qualityFirst mover in green delivery:significantly lower CO2

93、e/parcel vs all delivery competitors in GermanyDigitalization and automation:Highest productivity in the industry through scale,automation und digitalizationMarket Position(2021)61%Market share Mail Communication(business customers)40%Market share Parcel32%53%15%36%49%15%39%46%15%ParcelMailInternati

94、onal&OthersRevenue MixFY 2019FY 2020FY 20212022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202240German Post and Parcel Network2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20224137 Parcel sorting centers82 Mail sortingcenters60%and growing of Parcel deliveries done through joint delivery

95、with mailDelivery32k parcels/hour40k/50k parcels/hourunder constructionGrevenBrnickeOttendorf-OkrillaKitzingenRadefeldNohraRegensburgAschheimAugsburgGnzburgLahrBruchsalSaulheimNeuwiedHagenDorstenHannoverRodgauKngenSpeyerKlnStaufenbergNeustrelitz NeumnsterBremen-GVZEutingenNeumarkFeuchtRdersdorfBiele

96、feldHamburgOsterweddingenObertshausenKrefeldBochumLudwigsfeldeBremen-HemelingenDHL Parcel Germany:Structural e-commerce trend2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 20224210%10%7%7%9%9%8%8%6%15%13%20112012201320142015201620172018201920202021Parcel Germany,volume growth,yoy40%Parcel Marke

97、t Share8,700Parcel Lockers(Packstation)120kParcel Business customers7.2mparcels per working day(2021)79%Next day deliveryP&P Germany:Products and Pricing2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022431)e.g.:small items eCommerce,Philately,“Postzustellungsauftrag“P&P revenueFY21:17.4bnMail

98、 Communication5.5bnDialogue Marketing 1.8bnOthers/Consolidation 0.8bnParcel Germany6.8bnInternational2.6bnPrivate customersEx-ante products private customers(1.0bn)businesscustomers(1.4bn)Addressed and unaddressed advertisement mailings,campaigns(both digital&physical)Business customersPress,pension

99、 services,retailTop accounts(500 customers)Middle accounts(22k customers)Small accounts(102k customers)In-and outbound Germany shipmentsPricingListed prices in retail outlets and online4.6%increasestartingJan 1st 2022 for 3 years(incl.international)Partially increased in 2020-2022Partially increased

100、 in 2020-2022Pricing varies by contracts.Last increase:January 1st 2022.Depends on the product category:Partially increased in 2020-20222020:3-4%through reduction of discountsPartial services businesscustomers(2.0bn)Other(1.1bn)*Partiallyincreasedin 2020-2022Standard letter stamp price development i

101、s based on regulated price cap2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202244German standard letter price,in cents55555555586062707070808080858585201520122009201020162011201320142022201720182019*2020202120232024No price increaseheadroom before 2011+1.6%Carried over to 2013+1.2%+2.8%+1.0%C

102、PI 1.8%Price cap regulation*+7.5%+10.6%CPI-0.6%*implemented from July 1st2019 onwards,taken into account in headroom calculation*CPI:Consumer price index Pricing headroom for basket of mail products under regulated price capCPI-0.2%CPI+5.8%CPI+5.4%+4.6%CPI+1.35%P&P Germany:Wage agreements in Germany

103、2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022450.00.04.03.12.60.02.01.73.02.10.03.02.02010201120122013201420152016201720182019202020212022One-time paymentFlat 320400250300Current agreement applies to 140,000 Deutsche Post tariff employees.Contract period:Sep 1st2020-Dec 31st2022400Wage in

104、creases for P&P Germany employees*,yoy in%*applies to 140,000 Deutsche Post AG tariff employeesP&P GermanyPath to climate neutral operations2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 2022461.400.060.35P&P Germany1.81Scope 1Scope 3Scope 231.867.300.20DPDHL Group39.36CO2Emissions 2021m t CO2e

105、50%of P&P delivery districts are green with zero carbon emissionsCurrently 8,700 Packstations(parcel lockers)available in Germany;to be expanded to 15,000 by 2023Currently 18,500 electric vehicles and 12,400 e-trikes in daily operationsInvestor Relations Contact2022 BUSINESS PROFILE|DEUTSCHE POST DH

106、L GROUP|MARCH 202247Martin Ziegenbalg+49 228 182 Robert Schneider+49 228 182 Sebastian Slania+49 228 182 Agnes Putri+49 228 182 Sebastian Horn+49 228 182 Disclaimer2022 BUSINESS PROFILE|DEUTSCHE POST DHL GROUP|MARCH 202248This presentation contains certain statements that are neither reported result

107、s nor other historical information.These forward-lookingstatements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed in the forward-lookingstatements.Many of these risks and uncertainties relate to factors that are beyond Deutsche Post A

108、Gs ability to control or estimate precisely,such as future market and economic conditions,the behavior of other market participants,the ability to successfully integrate acquiredbusinesses and achieve anticipated synergies and the actions of government regulators.Readers are cautioned not to place u

109、ndue reliance onthese forward-looking statements,which apply only as of the date of this presentation.Deutsche Post AG does not undertake any obligation topubliclyrelease anyrevisions tothese forward-lookingstatementstoreflect events or circumstancesafter thedateof this presentation.This presentatio

110、n does not constitute an offer to sell or the solicitation of an offer to subscribe for or buy any security,nor shall there be any sale,issuanceor transferof the securitiesreferred toin this presentationin anyjurisdictionin contraventionof applicablelaw.Copies of this presentation and any documentation relating to the Offer are not being,and must not be,directly or indirectly,mailed or otherwiseforwarded,distributedor sent in orintoorfrom Australia,Canadaor Japanoranyotherjurisdictionwheretodoso wouldbe unlawful.Thisdocumentrepresents theCompanysjudgmentas of dateof thispresentation.