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1、How to Secure Buy-In for Service Transformation ProjectsBest practices for service leaders on gaining stakeholder approval for technology investmentsSummaryContentService leaders know they need to improve service delivery,cut costs,and provide a better experience for customers and employees.But gett

2、ing the approvals and budget OKs for service innovation projects can pose major challenges.While individual service projects need to be prioritized to help you hit department goals,its not always easy to get a green light for funding.Savvy leaders have learned how to align their service transformati

3、on plans to larger corporatepriorities for faster approval.In this white paper,well show you how to:Closely align service goals with larger company objectives Secure buy-in across all stakeholders Achieve demonstrable results quicklyGet best practices that industry leaders use to gain budget and sta

4、keholder approval for service technology investments.3Introduction11Chapter 1 Get a Seat at the Table and Align Service Transformation to Larger Strategic Initiatives15Chapter 2 Gain Approval for a Specific Transformative Project From All Stakeholders21Chapter 3 How AI Specifically Helps Firms Reach

5、 Serviceand Larger BusinessGoalsCOVID-19 has further accelerated the shift in service trans-formation projects.Where one or two years ago these proj-ects had a five-year timeline,those timelines have shrunk significantly.The move is partly in order to keep up with the pace of change,especially aroun

6、d customer expectations,and partly in the move to institute changes that leverage service as a revenue generator,as companies turn to service as a competitive differentiator.In addition,many switched toor,at the very minimum,planned to take ondigital service models to offer remote support to custome