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1、The State of AI in Field Service 2021Content2Introduction5Chapter 1 The State of AI in Field Service9Chapter 2 Increased EfficiencyThe Role of Field Technicians with AI15Chapter 3 How to Successfully Deploy AI Within Your Organization26Interview Thomas Cottereau,CEO and Founder,SightallIntroductionT

2、he industrial sector has faced unprecedented changes driven by smart technology in recent years.With the advent of Industry 4.0,it was only a matter of time until AI was ready to work its way into the daily operations of field service organizations.Weve interviewed 110 field service leaders that ser

3、ve almost every industry-from automotive(14.15%)and machinery(29.25%)to food and beverage(4.72%)and Marine(2.83%).With a field workforce of varying sizes,including 11-50(24.53%),201-500(12.26%)and 501+(33.02%),these organizations have given us direct insight into their maturity levels and have enabl

4、ed us to deter-mine if the field service industry as a whole is poised for wider AI adoption.Weve compiled our findings in this comprehensive report,focusing on three major topics:the current state of AI in field service,how field techni-cians benefit from AI utilization,and how to deploy AI within

5、your organization.As field service organizations continue their digital transformation journey,they are starting to see how AI optimizes daily operations,becoming an essential com-ponent for increased field efficiency,predictive main-tenance,customer satisfaction,and overall business success.Further

6、more,AI is helping companies create seamless employee experiences for field technicians who are try-ing to deliver excellent service while also striving to perfect their skills,traveling between repair sites,and more.Easing the burden on these agents is of utmost importance for businesses that want