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1、PROPEL Retailand FMCG sectorsMarch 202302?|Section title goes here 03Foreword by Deloitte 04Foreword by FICCI 06Executive summary 09Quote by a leading FMCG player in India and global 07Phygital retail and omnichannel trends 11Redefining the role of technology in retail 23Orientation towards health a

2、nd wellness 33Positioning of talent in the new normal 37Embracing sustainable business practices 39Leveraging Industry 4.0 for supply chain resilience 41Conclusion43Previous reports by Deloitte and FICCI 43References 44About Deloitte 45About FICCI 45Connect with us 46Contributors46Acknowledgements46

3、Table of contentsPROPEL Retail and FMCG sectors04Foreword by FICCIr Vice President FICCI,Chair FICCI FMCG Committee and Vice Chairman&MD,Emami Limited The pandemic brought about significant shifts in consumer preferences and the way businesses operate.As a result,the adoption of new and emerging tec

4、hnologies became a necessary,though not sufficient condition to maintain productive relationships with customers.This impact was felt universally and affected nearly every sector of the economy.Two years in,the integration of technology by businesses across sectors is leading to a rapid evolution in

5、 the way we reach out to new and existing customers,and many are in the process of retooling themselves to respond effectively to an evolving market.Small and medium businesses were significantly and severely impacted by the pandemic and continue to experience negative effects.The business environme

6、nt therefore needs to evolve to keep pace with a changing market and must be empowered with the right policies and frameworks to aid the deployment of technology at all levels,simply regulations to ease operational burdens,and promote V SubramaniamChair FICCI Retail&Internal Trade Committee At prese