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1、Table of Contents31012131924303540455055616775Executive SummaryHow to Read the ReportIndustry ResultsAutomotiveConsumer GoodsEnergy and UtilitiesFinancial Services HealthcareInsuranceManufacturingProfessional ServicesTechnologyTelecommunicationsTechnical AppendixEndnotes3Industry Skills Report 2021

2、Executive SummaryExecutive SummaryDIGITAL TRANSFORMATION ACCELERATES ACROSS INDUSTRIESThe future of work is digital.No job is exempt from digitalization and the COVID-19 pandemic accelerated this transformation in nearly every industry.Just as all office workers now communicate and document work wit

3、h computers and software,nearly all future jobs will have digital elements.Assembly-line employees work side-by-side with autonomous robots,telecom equipment installers interact with connected vehicles and GPS routing,retail workers are filling online orders for in-store pickup and taking payment fr

4、om IoT devices,and healthcare workers see patients via video conference and keep electronic health records.Building on the Global Skills Index 2020,we analyzed the proficiency of Coursera learners across 10 industries in a set of 26 skills in the Business,Technology,and Data Science domains.Each ind

5、ustry we tracked reported an acceleration in the need for technology skills to account forat minimumthe lack of physical interaction induced by the pandemic.These are changes that appear unlikely to recede as the pandemic does;rather,companies will continue to move forward with digitalization at an

6、accelerated pace.The rate of digital transformation due to pandemic lockdowns was substantial.Microsoft data shows that two years worth of transformation was concentrated into two months.1 And in the last weeks of March 2020,for example,there was as much broadband growth as some experts expected for