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1、IDC#EUR1470582201A ROBOT FOR EVERY WORKER:ARE WE READY FOR A PEOPLE-FIRST AUTOMATION MINDSET?Authors:Neil Ward-DuttonMaureen FlemingJohn OBrienA Robot for Every Worker:Are We Ready for a People-First Automation Mindset?IDC#EUR147058220Sponsored byIDC WHITE PAPERDecember 2020IDC#EUR1470582202A ROBOT

2、FOR EVERY WORKER:ARE WE READY FOR A PEOPLE-FIRST AUTOMATION MINDSET?A Robot for Every Worker:Are We Ready for a People-First Automation Mindset?Executive SummaryAs the adoption of robotic process automation(RPA)continues to spread across industries,there is increasing talk of a compelling vision tha

3、t of a robot for every worker.At first glance,there is clear potential value for workers and businesses in this.Who doesnt labor under administrative tasks they hate?And given that RPA capabilities are maturing quickly,RPA platforms can address an increasing range of use cases.But is the goal of a r

4、obot for every worker realistic and achievable?And if so,what can we learn from the organizations that have already embraced it?To find out,IDC conducted a global survey of organizations,as well as a series of in-depth interviews with organizations that have instituted broad and successful programs

5、of this nature.Key FindingsThe potential to expand value from the adoption of RPA is everywhere.Organizations that are experienced with RPA see significant benefits(for example,79%of our respondents with RPA experience highlighted error reduction,and the same percentage highlighted improved process

6、efficiency as key benefits).The vast majority of these organizations report that RPA is either meeting or exceeding expectations.Meanwhile,our study also found that organizations that have not yet adopted RPA report the kinds of work challenges that RPA is well placed to address.The study also clear