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1、2023 HDI Service Management Salary and Skills Report7 Key Takeaways To Maximize Your Skills,Salary&CareerABOUT THE STUDYThis report,focusing on the state of service management,provides service management and technical support leaders with the essential insights and knowledge needed to make data-base

2、d decisions that will ultimately improve the services and support provided by their organizations and help them advance in their careers.It illustrates current practices,processes,solutions,and strategies related to service management and enterprise service management.All survey responses were colle

3、cted via a web-based survey from September-October 2022.This report compiles the responses from 252 service management and technical support professionals in more than 20 vertical industries.Just over one-third of respondents are at the director-level or above(36%);43%are either managers or speciali

4、st managers(knowledge,project,change,etc.).More than two-thirds(72%)of the respondents are aligned with service management in addition to various other areas of the business,while 16%are exclusively affiliated with service management.KEY FINDINGSFor the purposes of this study,we solicited feedback o

5、n three roles within servicemanagement:ITSM Process Owner/Manager,ITSM Service Delivery Manager,andBusiness Relationship Manager.Seventy-three percent of respondents organizationsstaff at least one of these roles.Nine out of ten managers and specialist managers have tenure of five years or more inth

6、eir roles.Filling dedicated service management roles can be challenging.Just over one-quarter ofrespondents(27%)report having no difficulty at all filling roles,but two out of fiverespondents struggle.Salaries for service management roles lag behind salaries for general technical supportroles,based