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1、Fuel the future of insuranceFor insurance carriers,driving new sources of profitable growth with both cost and revenue contributions is a must.Increasing demand for real-time risk mitigation requires that insurers modernize their technology infrastructure.Meanwhile,the levers of cost reduction have

2、shifted towards digital solutions using AI and advanced data analytics,which help insurers achieve greater process efficiency and decision effectiveness in core industry functions.To better understand the challenges and benefits of transformation programs in insurance,we asked industry experts for t

3、heir perspectives.Our research included:A survey of 25 senior equity analysts from around the world on the cost transformation programs of P&C insurers.In-depth interviews with senior leaders from insurance organizations to illuminate emergent themes around their priorities and the real-world tensio

4、ns they encounter on their transformation journeys.Anonymized quotes from these interviews appear as AN INSURERS PERSPECTIVE throughout this report.Driving new sources of profitable growth2In the wake of the pandemic,insurance customers have increased demand for real-time digital solutions that requ

5、ire cloud-enabled,connected infrastructure,and advanced data analytics.Modernize technology to keep up with digital customer demandsAN INSURERS PERSPECTIVE“Give the consumer a way to self-educate and come to their own conclusions about that coverage and then be able to have that sort of intelligent

6、conversation with their insurance company.I think that is an unmet need.There is no carrier out there that I know that has that today.”3Uncertainty stemming from the COVID-19 crisis,geopolitical tensions,inflation,and extreme weather have increased demand for products and services that help customer