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1、In collaboration withAccentureOrganizational Transformation in the Age of AI:How Organizations Maximize AIs PotentialW H I T E P A P E RM A R C H 2 0 2 6Industries in the Intelligent AgeImages:Adobe Stock,Getty ImagesDisclaimer This document is published by the World Economic Forum as a contribution

2、 to a project,insight area or interaction.Thefindings,interpretations and conclusions expressed hereinare a result of a collaborative process facilitated andendorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum,nor the entirety of i

3、ts Members,Partners orother stakeholders.2026 World Economic Forum.All rights reserved.No partofthis publication may be reproduced or transmitted in any form or by any means,including photocopying and recording,or by any information storage and retrieval system.ContentsReading guide 3Foreword 4Execu

4、tive summary 5Introduction 6Focus 1 Real-time,individualized CX 7Focus 2 Efficient and resilient operations that adapt andevolve 13Focus 3 Accelerated R&D and breakthrough innovation 19Focus 4 Predictive,AI-powered strategic planning 25Focus 5 Data-driven,personalized talent experience and workforce

5、 planning 30Key principles enabling adoption at scale within organizations 36Conclusion 38Contributors 39Endnotes 40Organizational Transformation in the Age of AI:How Organizations Maximize AIs Potential2Reading guideThe World Economic Forums AI Transformation ofIndustries initiative seeks to cataly

6、se responsible industry transformation across industries and society.It advances understanding of artificial intelligences(AI)impact on business and society while actively accelerating practical implementationthrough leadership convening,ecosystem collaboration and the scaling of real-world solution