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1、October 2022|www.tmforum.orgAuthor:Teresa Cottam,Contributing AnalystEditor:Dawn Bushaus,Contributing Editorsponsored by:from transformationDIGITAL OPERATIONS MATURITY:achieving business valuecontents03 the big picture07 section 1:where will value come from?11 section 2:opportunities in the househol

2、d market16 section 3:opportunities in the small business market 20 section 4:opportunities in the large enterprise market 23 section 5:whats next?27 section 6:make it happen strategies for delivering value 30 additional feature:introducing the digital operations transformation framework37 additional

3、 resourcesWe hope you enjoy the report and,most importantly,find ways to use the ideas,concepts and recommendations detailed within.You can send your feedback to the editorial team at TM Forum via editortmforum.orgbigpicturethe3inform.tmforum.orgGeopolitical instability and supply chain disruptions

4、are perceived to be among the top threats to growth,according to McKinseys latest Global Survey on economic conditions.But another factor looms even higher:fear about the effects of inflation.Inflation itself makes services less affordable,particularly for households and small businesses,but fear of

5、 inflation lasts far longer discouraging customers from spending on discretionary items and making them pay more attention to essential costs.While economic pessimism is rumbling in the background in much of the world dampening demand and thus the monetization of new service offerings the Asia-Pacif

6、ic region and China have managed to maintain a more positive outlook.But the interconnectedness of the worlds economy means that prolonged pessimism elsewhere will eventually impact even the more robust economies.Macroeconomic factors are creating a“Catch 22”situation for CSPs.On one hand,despite po