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1、M U L E S O F T R E S E A R C HR E P O R TTop 7 trends shaping digital transformation in 2022Executive summaryT R E N D O 1The future of work will be built on connected,hybrid experiences The workplace has rapidly evolved,and with it,employee expectations forcing organizations to deliver digitalfirs

2、t and connected experiences to drive productivity and retain talent.T R E N D O 2The composable business matures As the pressure to innovate faster continues to rise,organizations will seek even greater agility,leading to an increased drive to composable and eventdriven architectures.T R E N D O 3Th

3、e rise of the business technologist With the increasing pressure of the digital imperative on organizations,business technologists will come to the fore as an essential partner in IT departments efforts to accelerate innovation.T R E N D 04Hyperautomation unlocks digital value Hyperautomation will u

4、nlock productivity,accelerate timetomarket,and transform employee and customer experiences.T R E N D 05Securitybydefault is a musthaveSecuritybydefault will become a needtohave as organizations increasingly realize their applications and automations are only as secure as the composable blocks on whi

5、ch they are built.T R E N D 0 6The rise of hybrid,distributed ecosystems adds complexity As the digital world embraces hybrid and multiclouds,finding a universal way of integrating and managing these environments will become essential to successful digital transformation.T R E N D 07A single source

6、of truth becomes key to the datadriven business As digitization continues to drive an increasing amount of data,organizations will seek a single source of truth where consumers can get the right data in the right context at the right time.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 3Rahul Pa

7、hujaDirector-Global MuleSoft Practice,SlalomExecutive letterThe pace of digital change shows no sign of slowing as we accelerate towards 2022.Organizations must meet the expectations of their employees and customers,or risk falling behind their competitors.This is reflected in the technology trends

8、emerging across every industry,all of which are geared toward delivering improved user experiences and innovation at speed.Unlocking data and connecting applications will be central to the future of work and underpin tomorrows transformation initiatives,powering everything from increased automation

9、to digitalfirst experiences.The most effective way to do this will be to adopt a composable IT model,which empowers more people developer and nondevelopers alike to connect data and applications in a secure,yet frictionless way.01The future of work will be built on connected,hybrid experiencesSucces

10、sful organizations are built on the productivity and dedication of their employees.So when the pandemic forced offices around the world to close,employers were understandably nervous.What followed has been dubbed the“largest workfromhome experiment”in history.It has reshaped the meaning of the“workp

11、lace”and transformed employee expectations about their digital experiences at work in 2022 and beyond.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 4TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 5TREND 01 THE FUTURE OF WORK WILL BE BUILT ON CONNECTED,HYBRID EXPERIENCESBefore COVID19,work

12、ing from home(WFH)wasnt particularly popular in some areas of the world.Employees in many sectors were rarely trusted to WFH for the majority of the working week.The fact that the great“experiment”largely succeeded is a tribute to the maturity of the digital tools and capabilities available today.Th

13、e use of these solutions rocketed during the crisis.Gartner1 estimates that use of collaboration platforms alone surged 44%between 2019 and 2021.The future of work will come in many shapes and forms,including hybrid working culture,where employees work from their office desks for a few days a week a

14、nd are able to WFH for the remainder.McKinsey estimates that more than 20%of the global workforce although mainly those in highskilled roles in verticals such as finance,insurance,and IT could work most of the time away from the office without any impact on productivity.Yet to make this a reality,or

15、ganizations need to double down on digital transformation.That means expanding beyond oneoff investments in new collaboration platforms,to initiatives that create fully connected workplace experiences.Organizations will therefore need to create a frictionless hybrid working environment.This will be

16、almost entirely enabled by new digital initiatives where aside from the social aspects,their employees dont notice any difference between working from home or being in the office.Automation will be key to succeeding with these initiatives,as will empowering business users to connect apps and data on

17、 their own,so they can become more selfreliant while theyre away from the office.The use of lowcode techniques will be essential,having been identified by 42%of business users as critical to their ability to create better connected employee experiences.This isnt just about driving employee productiv

18、ity,but also retaining talent,as home workers come to expect the same level of connected experience they get in their personal lives at work wherever that might be.44%INCREASE IN THE USE OF COLLABORATION PLATFORMS BETWEEN 2019 AND 202142%OF BUSINESS USERS SAY THE USE OF LOW-CODE TECHNIQUES WILL BE C

19、RITICAL IN CREATING CONNECTED EMPLOYEE EXPERIENCESTOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 6TREND 01 THE FUTURE OF WORK WILL BE BUILT ON CONNECTED,HYBRID EXPERIENCESB Y T H E N U M B E R SUse of automation initiatives to create better connected employee experiences:30%OF ORGANIZATIONS HAV

20、E IMPLEMENTED AUTOMATION INITIATIVES TO CREATE BETTER CONNECTED EMPLOYEE EXPERIENCES44%ARE CURRENTLY IMPLEMENTING AUTOMATION INITIATIVES TO CREATE BETTER CONNECTED EMPLOYEE EXPERIENCES20%ARE PLANNING TO IMPLEMENT AUTOMATION INITIATIVES TO CREATE BETTER CONNECTED EMPLOYEE EXPERIENCESSOURCE:MULESOFT I

21、T&BUSINESS ALIGNMENT BAROMETERTop priorities in the next 12 months:41%CREATING BETTER CONNECTED EMPLOYEE EXPERIENCES49%IMPROVING PRODUCTIVITY54%IMPROVING OPERATIONAL EFFICIENCYSOURCE:MULESOFT IT&BUSINESS ALIGNMENT BAROMETERTop digital transformation investment priorities in 2021 to ensure teams can

22、collaborate effectively:66%PROCESS CHANGES49%TECHNOLOGYSOURCE:SALESFORCE+PULSE SURVEYLearn how to build an agile business foundation to grow in the next normal with our CIO guide to crisis recovery whitepaper.02The composable business maturesIf the first 10 years of the millennium were all about the

23、 web,and the following decade was driven by the huge advances in mobile technology,then the 2020s will be a period of seamless digital experiences.To make this a reality,organizations will need to think carefully about how they drive enhanced agility,which will lead to a new era of eventdriven archi

24、tectures and composable businesses in 2022.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 7TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 8TREND 02 THE COMPOSABLE BUSINESS MATURESOur alwayson digital economy brings huge pressure for organizations to get things right for the end user.Accord

25、ing to PwC,one in three consumers will walk away from a brand they love after just one bad experience.As weve already highlighted,employees are also increasingly demanding the same quality of experience in their professional lives as they enjoy in their personal time.One of the most effective ways f

26、or organizations to drive agility and meet these rapidly rising expectations is through becoming a composable business,built on reusable APIs.These APIs can be used to turn the organizations digital capabilities and data into a series of interchangeable building blocks that employees can reuse in ot

27、her ways,to build their own solutions.Its perhaps no surprise that composable applications and composable networks were both listed in the 2021 Gartner Hype Cycle for Emerging Technologies.2Reusable APIs are a great way to achieve this,which is why 96%of global organizations already use public or pr

28、ivate APIs.However,not all APIs are created equal.Historically,organizations have focused on building RESTful APIs,which have a lightweight architecture that makes them ideally suited for interacting with webbased applications and handling low volume data where speed is not essential.These architect

29、ures support synchronous messaging,from the users system to the suppliers system,and back again.However,theyre limited to situations when the users system has a clear idea of what it wants from the other.Theyre lesssuited to the type of realtime,asynchronous data exchange that will become even more

30、essential in 2022.Enter eventdriven APIs,which enable a user action such as pressing a button,or swiping a card to set in motion a chain of transactions that deliver the intended outcome,such as a purchase being authorized,or a loan being granted.With these architectures,applications can integrate m

31、ultiple services and products based on eventdriven interactions.These events are typically significant“changes in state”that are produced,published,propagated,detected,or consumed by API services and consumers.The bottom line is that eventdriven architectures are more flexible and extensible than th

32、eir RESTful counterparts,supporting the fluid,realtime interactions that consumers expect today.This has been a long time coming.As far back as 2017,it was predicted that half of managed APIs would be evented by 2020,and organizations have made some great progress in this direction in the years sinc

33、e.Those that have been at the forefront of this trend are leading the charge to a more agile,composable,and eventdriven future.1 IN 3CONSUMERS WILL WALK AWAY FROM A BRAND THEY LOVE AFTER JUST ONE BAD EXPERIENCE96%OF GLOBAL ORGANIZATIONS ALREADY USE PUBLIC OR PRIVATE APISTOP 7 TRENDS SHAPING DIGITAL

34、TRANSFORMATION IN 2022 9TREND 02 THE COMPOSABLE BUSINESS MATURESB Y T H E N U M B E R S 4 IN 5 ORGANIZATIONS recognize the need to make data and integration accessible to business users to increase productivity,deliver connected experiences,and drive innovation.SOURCE:MULESOFT IT&BUSINESS ALIGNMENT

35、BAROMETER36%OF ORGANIZATIONS SAY THEY HAVE A MATURE APPROACH TO ENABLING NON-IT USERS TO EASILY INTEGRATE APPS AND DATA SOURCES THROUGH APIS44%SAY THEY ARE DEVELOPING PLANS TO ENABLE NON-IT USERS TO INTEGRATE APPS AND DATA SOURCES THROUGH APIS38%OF IT TEAMS ARE ADOPTING EVENT-DRIVEN APIS TO INCREASE

36、 THE EFFICIENCY OF THEIR APPLICATION DEVELOPMENT PROCESSSOURCE:MULESOFT CONNECTIVITY BENCHMARK REPORT 2021 See why MuleSoft was named a Leader in both Gartner Magic Quadrant reports for iPaaS and API management.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 10Our customers expect seamless digit

37、al experiences from anywhere.In order to quickly deliver new services like our digital wealth management platform,we used MuleSoft to connect legacy systems and automate complex business processes.By leveraging reusable building blocks like APIs,we are increasing employee productivity and accelerate

38、d time to value,making us more efficient with each project.”JOSEPH PICCIRILLO,ENGINEERING DIRECTOR AND HEAD OF INVESCOS GLOBAL DISTRIBUTION APPS03The rise of the business technologistAs the pressure to deliver seamless digital experiences for customers and employees grows,so does the demand on IT de

39、partments.The volume of digital initiatives doubled during the pandemic,making it even more difficult for already stretched teams to keep up with the needs of the business.IT teams also found themselves pulled away from innovation projects more regularly during the crisis,to provide critical support

40、 needed to ensure“business as usual.”In 2022,business technologists will relieve some of this pressure by working alongside IT teams to accelerate innovation.Gartner3 found that those organizations that successfully enable business technologists are 2.6x more likely to accelerate digital business ou

41、tcomes.However,to do so,they will need the right tools at their disposal.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 11TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 12TREND 03 THE RISE OF THE BUSINESS TECHNOLOGISTThe potential for business technologists employees who report outside of

42、IT departments to drive their own digital innovation whilst alleviating the bottleneck of IT is immense,and is already being widely recognized.By 2024,80%of technology products and services will be built by those who are not technology professionals,according to Gartner.4 Low or nocode approaches an

43、d AIassisted development tools hold the key to success.Gartner5 found 77%of business technologists routinely use a combination of automation,integration,application development or data science and AI tools in their daily work.By dragging and dropping reusable application components via intuitive use

44、r displays,these business technologists can create connected experiences without needing to invest time and effort in learning how to code.Some 80%of business users agree that if data and IT capabilities were discoverable and available in packaged business capabilities(PBCs),they and their colleague

45、s could create solutions and deliver digital projects more quickly.This is already happening in many organizations.Over a third(36%)say they have a mature approach to enabling nonIT users to easily integrate apps and data sources through APIs.A further twofifths(44%)say they are in the process of de

46、veloping plans,highlighting that organizations are looking to empower business users with selfservice integration capabilities.By taking this approach,business teams can meet their objectives,and work more closely alongside IT to accelerate innovation and drive greater value for the organization.Mea

47、nwhile,the reuse of internal software assets and components as PBCs drives greater agility,scale,and cost efficiencies.77%OF BUSINESS TECHNOLOGISTS ROUTINELY USE A COMBINATION OF AUTOMATION,INTEGRATION,APPLICATION DEVELOPMENT OR DATA SCIENCE AND AI TOOLS IN THEIR DAILY WORK80%OF TECHNOLOGY PRODUCTS

48、AND SERVICES WILL BE BUILT BY THOSE WHO ARE NOT TECHNOLOGY PROFESSIONALS BY 2024“Business technologists can create connected experiences without needing to invest time and effort in learning how to code.”TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 13TREND 03 THE RISE OF THE BUSINESS TECHNOLO

49、GISTB Y T H E N U M B E R SOF 41%ORGANIZATIONS MAKE AN AVERAGE OF 41%OF THEIR INTERNAL SOFTWARE ASSETS AND COMPONENTS AVAILABLE FOR DEVELOPERS TO REUSE.SOURCE:MULESOFT CONNECTIVITY BENCHMARK REPORT 202186%OF ORGANIZATIONS SAID IF BUSINESS USERS COULD SECURELY CREATE THEIR OWN CONNECTED EXPERIENCES,U

50、SING LOW OR NO-CODE,IT WOULD IMPROVE BUSINESS OUTCOMES.SOURCE:MULESOFT IT&BUSINESS ALIGNMENT BAROMETERLearn how MuleSoft Composer enables line-of-business teams to integrate without the help of IT all with clicks,not code.ACCORDING TO GARTNER,9 ON AVERAGE,41%OF EMPLOYEES OUTSIDE OF IT OR BUSINESS TE

51、CHNOLOGISTS CUSTOMIZE OR BUILD DATA OR TECHNOLOGY SOLUTIONS.GARTNER ALSO PREDICTS THAT HALF OF ALL NEW LOW-CODE CLIENTS WILL COME FROM BUSINESS BUYERS THAT ARE OUTSIDE THE IT ORGANIZATION BY YEAR-END 2025.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 14MuleSoft allows us to gain scale and agil

52、ity by empowering our entire business to unlock data and automate processes,such as the exchange of customer transactional information between Salesforce Commerce Cloud,Sales Cloud,Marketing Cloud,Tableau and legacy systems while our IT team maintains data governance and security.”SHRI BALLAL,CTO,WA

53、TCHBOX04Hyperautomation unlocks digital valueDigital transformation was already an urgent business priority before the pandemic,but now,it could be the difference between success and failure.This is why automation will increasingly be key to unlock productivity,transform employee and customer experi

54、ences,and rapidly launch new products and services in 2022.Automation will be a fundamental driving force for the modern digital enterprise,rather being used in than piecemeal projects.Organizations want to automate anything that can be automated.Welcome to the world of hyperautomation.TOP 7 TRENDS

55、SHAPING DIGITAL TRANSFORMATION IN 2022 15TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 16TREND 04 HYPERAUTOMATION UNLOCKS DIGITAL VALUEHyperautomation is about scaling automation across the enterprise via the reuse of processes and the deployment of multiple,integrated technology capabilities

56、such as lowcode platforms,machine learning,and robotic process automation(RPA).In so doing,organizations can drive efficiencies,improve productivity,and reduce costs in everything from streamlined sales operations to accelerated customer case resolution.“Hyperautomation has shifted from an option to

57、 a condition of survival,”said Fabrizio Biscotti,research vice president at Gartner.6“Organizations will require more IT and business process automation as they are forced to accelerate digital transformation plans in a postCOVID19,digitalfirst world.”Its a market the analyst predicts will grow by n

58、early 24%from 2020 to be worth nearly$600 billion by 2022 as organizations look to rapidly identify and automate as many processes as they can.RPA is the most popular technology by far,with research from Deloitte finding that 93%of business leaders expect to be using it by 2023.Our research has foun

59、d that most organizations are either already using,or are planning to implement such automation initiatives to realize strategic goals,such as improving productivity(96%)and operational efficiency(93%),and creating betterconnected customer experiences(93%).However,hyperautomation isnt without its ch

60、allenges.Security concerns,data silos,and a lack of business process,tech,and integration skills are proving to be a challenge for some.Driving successful hyperautomation initiatives will require the right approach,offering selfserve capabilities that make it easier for business technologists to unl

61、ock and integrate data from anywhere while IT manages,monitors,secures,and governs that data at scale.$600BHYPERAUTOMATION-ENABLING SOFTWARE MARKET TO REACH NEARLY$600 BILLION BY 202293%OF BUSINESS LEADERS EXPECT TO BE USING RPA BY 2023“Organizations can drive efficiencies,improve productivity,and r

62、educe costs in everything from streamlined sales operations to accelerated customer case resolution.”TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 17TREND 04 HYPERAUTOMATION UNLOCKS DIGITAL VALUEB Y T H E N U M B E R SBy 2024,nearly half of all new RPA clients will come from buyers outside the

63、 IT organizationSOURCE:GARTNER7Use of RPA has soared since 2015,when just 13%of leaders expected to invest in RPASOURCE:DELOITTEDiscover why integration is central to executing hyperautomation across your enterprise by downloading our CIO guide to enabling business automation whitepaper.30%By 2024,o

64、rganizations will lower operational costs by 30%by combining hyperautomation technologies with redesigned operational processesof large organizations globally will have adopted RPA in some form by 2022SOURCE:GARTNER1090%05Securitybydefault is a musthaveBusiness and technology leaders have realized t

65、hat their ability to accelerate digital transformation is increasingly dependent on whether they can become a composable enterprise.That means creating the ability for IT and business teams to assemble and reassemble prepackaged business capabilities(PBCs)to meet the insatiable demands for digital a

66、gility,efficiency,and scale.However,the speed of digital innovation that this introduces also invites cybersecurity risk.If not managed effectively,this risk could expose organizations and/or their customers to major financial and reputational damage.As such,the platforms used to manage composable b

67、uilding blocks like reusable APIs in 2022 will need to be securebydefault.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 18TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 19TREND 05 SECURITYBYDEFAULT IS A MUSTHAVESecurity concerns have always been a roadblock on digital initiatives.Some 87%

68、of IT and business leaders claim that these considerations are slowing down the pace of innovation,while 73%say that specific security and governance concerns have increased as their systems have become more integrated.These concerns are holding many organizations back from empowering nontechnical u

69、sers to integrate data sources.Gartner8 predicts that by 2022,application programming interface(API)attacks will become the mostfrequent attack vector,causing data breaches for enterprise web applications.This is where the technology platforms used to support APIled integrations become critical.For

70、example,if the platform that developers use to build their APIs comes with a default setting that makes any related data available publicly,it could expose them to significant risk.The bottom line is that these development platforms must be secure outofthebox.That means if there are a range of confi

71、guration options,the most secure ones are offered by default so that users must proactively choose less secure ones.Even in those cases,users should be given popup prompts and tips within the platform to explain the risks as they go.Examples of securebydefault platforms include those that dont allow

72、 users to create weak passwords,or ones that automatically default to best practice OAuthbased authentication.According to Forrester,21%of security decisionmakers plan to prioritize building security into development processes.Many more will follow suit over the coming years as the era of the busine

73、ss technologist continues to gather pace.73%OF IT AND BUSINESS LEADERS SAY THAT SPECIFIC SECURITY AND GOVERNANCE CONCERNS HAVE INCREASED AS THEIR SYSTEMS HAVE BECOME MORE INTEGRATED21%OF SECURITY DECISION-MAKERS PLAN TO PRIORITIZE BUILDING SECURITY INTO DEVELOPMENT PROCESSES“87%of IT and business le

74、aders claim that security concerns are slowing down the pace of innovation.”B Y T H E N U M B E R SOF ORGANIZATIONS ADMITTED SECURITY CONCERNS WERE HOLDING THEM BACK FROM EMPOWERING NON-TECHNICAL USERS TO INTEGRATE DATA SOURCES OF ORGANIZATIONS RANKED ENHANCING DATA GOVERNANCE AND SECURITY AMONG THE

75、IR ORGANISATIONS TOP FIVE PRIORITIES FOR THE NEXT 12 MONTHSSOURCE:MULESOFT IT&BUSINESS ALIGNMENT BAROMETER87%39%Learn how to automate security and governance with our API security best practices whitepaper.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 20TREND 05 SECURITYBYDEFAULT IS A MUSTHAVE

76、Security and compliance concerns from your IT departmentAn inability to easily connect existing IT systems,applications,and dataA lack of technical skillsA lack of appropriate tools and resourcesCustomer data is siloedOperational data is siloedNoneOther39%37%31%31%23%13%3%1%Challenges organizations

77、face when it comes to using their systems,applications,and data to improve internal processes and/or deliver new digital services.06The rise of hybrid,distributed ecosystems adds complexityIT and business leaders agree that the ability to create seamless digital experiences for both employees and cu

78、stomers is key to the success of modern organizations.Many have identified that the best way of making this a reality is to adopt a composable enterprise architecture,enabled by APIs.This helps teams within the business securely access data and digital capabilities to create more connected experienc

79、es,and drive faster innovation.However,the IT foundation underpinning this ambitious digital transformation is increasingly fragmented and complex.With hybrid and multiclouds now the norm,how do organizations manage integration across multiple environments?In 2022,universal API management will come

80、to the fore as organizations seek answers to this question.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 21TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 22TREND 06 THE RISE OF HYBRID,DISTRIBUTED ECOSYSTEMS ADDS COMPLEXITYCloud solutions enabled many organizations to navigate the challeng

81、es the pandemic created.These solutions are now at the vanguard of a push for lasting digital success in the postCOVID era.However,they have also drastically increased the complexity of modern digital ecosystems.Today,92%of enterprises have a multicloud strategy,while 82%have a hybrid cloud setup.Ac

82、cording to Deloitte,virtually all(97%)IT managers are planning to take a bestofbreed approach by distributing workloads across two or more clouds to boost resilience and support regulatory requirements.However,running data and applications across different cloud vendor environments as well as onprem

83、ises is increasingly a challenge,especially when it comes to APIled connectivity.How can organizations gain the visibility and control needed to build APIled connections when many cloud service providers,like Microsoft(Azure)and Amazon(AWS),restrict service development and connectivity to their own

84、infrastructure?To answer this question,well see a growing need for universal platforms that enable organizations to manage their APIs wherever they are created,whatever standards theyre governed by,and whatever gateways they have.This will enable organizations to run and catalogue their APIs anywher

85、e,while centrally uncovering issues and enforcing policies,no matter the underlying environment.Most importantly,it will enable them to unlock the tremendous business value promised by APIled connectivity.These universal API management platforms will become the glue that holds everything together,dr

86、iving scalable agility,monitoring capabilities,management,and governance.97%OF IT MANAGERS ARE PLANNING TO TAKE A BEST-OF-BREED APPROACH BY DISTRIBUTING WORKLOADS ACROSS TWO OR MORE CLOUDS TO BOOST RESILIENCE AND SUPPORT REGULATORY REQUIREMENTS92%OF ENTERPRISES HAVE A MULTI-CLOUD STRATEGY 82%OF ENTE

87、RPRISES HAVE A HYBRID CLOUD SET-UP“Universal API management platforms will become the glue that holds everything together,driving scalable agility,monitoring capabilities,management,and governance.”TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 23TREND 06 THE RISE OF HYBRID,DISTRIBUTED ECOSYSTE

88、MS ADDS COMPLEXITYB Y T H E N U M B E R SNearly 70%of European organizations are already running multicloud environments,but management complexity,the ability to support all types of workloads,and inconsistency are key challengesSOURCE:IDCLearn how to create your own thriving API ecosystem by downlo

89、ading our whitepaper.69%of organizations have a topdown approach to integration and API strategyOrganizations are shifting to more of a topdown approach to developing an integration and API strategyOrganizations with a top-down integration and API strategyOrganizations with a bottom-up emerging stra

90、tegy,often project-by-project by developersOrganizations with no clear strategy,each project follows its own development pathUnknownSOURCE:MULESOFT CONNECTIVITY BENCHMARK REPORT 202170%2021202062%27%69%21%9%10%1%1%07A single source of truth becomes key to the datadriven business The world is witness

91、ing a data explosion.In 2020 alone,over 64zettabytes(ZB)were created,and this volume is expected to grow at a rate of 23%up to 2025,according to IDC.Yet for organizations looking to integrate,analyze,and act on this data,things arent getting any easier.IT complexity,proprietary systems,and a lack of

92、 strategic direction all provide their own challenges.To be a successful datadriven organization in 2022,organizations must break down silos across the enterprise to create a single source of truth.Only then can business leaders look to machine learning and data analytics to make sense of all their

93、data for enhanced decision making.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 24TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 25TREND 07 A SINGLE SOURCE OF TRUTH BECOMES KEY TO THE DATADRIVEN BUSINESSWhat does it mean to be a truly datadriven business?Its all about using the insights d

94、erived from AIpowered analytics to transform business processes.Ultimately,the aim is to improve business outcomes,by driving greater revenues and success.According to Accenture,true datadriven organizations experience annual growth of over 30%.However,for most enterprises,this remains out of reach.

95、The same report also highlights that 81%of businesses still dont have a solid data strategy to maximize the full potential of their data,and a similar number dont have the right platform in place to support their goals.Our Connectivity Benchmark Report 2021 revealed that data silos remain the bigges

96、t obstacle to digital transformation for 89%of organizations.In a modern enterprise,there are many sources of information,and even more consumers.It can be hard to find data that is current,accurate,and applicable for the consumers context.To make this happen,organizations seek a single source of tr

97、uth where decision makers can get the right data in the right context at the right time.Achieving that single source of truth requires data pipelines to ingest,prepare,and store the data,and APIs to provide it in the right form to the right channel.APIled connectivity is increasingly recognized as t

98、he best strategy for achieving the required level of connectivity.Indeed,APIled connectivity can result in 3x faster project delivery,on average,and a 63%reduction in maintenance costs.With an APIled connectivity strategy,organizations can build a data pipeline that maps out the steps for processing

99、 their data,which is flexible,reusable,intelligent,automated,and open.This is about managing data endtoend,all the way from ingestion and integration through to analytics and the critical decisions it drives.Ultimately,this endtoend strategy will hold the key to unlocking enterprise data and empower

100、ing all users to deliver value for the organization.OF TRUE DATA-DRIVEN ORGANIZATIONS EXPERIENCED ANNUAL GROWTHOF ORGANIZATIONS SAID DATA SILOS REMAINED THE BIGGEST OBSTACLE TO DIGITAL TRANSFORMATION30%OVER89%“APIled connectivity can result in 3x faster project delivery,on average,and a 63%reduction

101、 in maintenance costs.”TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 26TREND 07 A SINGLE SOURCE OF TRUTH BECOMES KEY TO THE DATADRIVEN BUSINESS B Y T H E N U M B E R S87%87%OF ALL EMPLOYEES BELIEVE IN THE VALUE OF DATA25%ONLY 25%OF EMPLOYEES FEEL CAPABLE OF LEVERAGING DATA EFFECTIVELYMORE THAN

102、 HALF OF ALL EMPLOYEES WHO WORK IN DATA-DRIVEN ROLES REPORT THEY FEEL MORE CONFIDENT ABOUT THE DECISIONS THEY MAKE90%90%OF ALL BUSINESS STRATEGIES ARE EXPECTED TO EXPLICITLY MENTION DATA AS A CRUCIAL SUCCESS FACTOR BY 202264%OF BUSINESSES BELIEVE THEY ARE DATA-DRIVEN83%OF BUSINESSES ARE NOT TREATING

103、 DATA AS CAPITAL23%ARE PRIORITIZING DATAS USE ACROSS THE ORGANIZATIONONLYSOURCE:DELLSOURCE:ACCENTUREUnlock your data to power insights with API-led data integration with our 4 steps to create a data-driven business whitepaper.TOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 27MuleSoft has enabled

104、 us to meet the demands of the modern student,through the development of a universitywide API approach to innovate,transform,and become a composable digital enterprise.We can continue to add specialized services to our personalized student hub“DeakinSync”so the entire student population can access t

105、he information they need,quickly from topping up their student cards and accessing health services to rapidly locating timely campus updates all from one central and convenient place.”DEAKIN UNIVERSITYTOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 28ConclusionThe last 12 months have been a stor

106、y of organizations finding their feet again as they encounter new challenges and opportunities,such as hyperautomation,hybrid experiences,distributed environments,and an explosion of data.The rapid transformation and digital acceleration that defined the past couple of years is resoundingly here to

107、stay.In the coming year,business and IT teams will need to embrace the challenges of this reality by finding new and more sustainable ways to deliver the rapid change that organizations,employees,and customers have come to expect.Theyll need to harness digital capabilities and data more effectively

108、than ever to create connected experiences across a distributed workforce.Theyll need to deliver faster innovation without additional resources,in a secure,yet frictionless way.To drive collaborative innovation,companies should look to a strategy that combines integration,API management,and automatio

109、n to enable the composable business and increase the speed of work:Empower IT teams to deliver composable services,API products,and bots at scale for the entire organization.Empower business teams to automate integrations to common systems without code,by leveraging ITs reusable assets,support,and g

110、overnance.Automate repetitive and manual tasks with reusable and composable bots that can intelligently process documents,enter data,or take action on the users behalf,all without code.In short,2022 will be a year of composability,where organizations increasingly shift to agile architectures that en

111、able both business and IT teams to harness digital capabilities more effectively and accelerate customer and employee experiences to a whole new level.References1.Gartner Press Release,“Gartner Survey Reveals a 44%Rise in Workers Use of Collaboration Tools Since 2019,”August 25,2021.https:/ Press Re

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113、Release,“Gartner Says the Majority of Technology Products and Services Will Be Built by Professionals Outside of IT by 2024,”June 14,2021.https:/ Press Release,“Gartner Survey Reveals Half of Business Technologists Produce Technology Capabilities for Users Beyond Their Own Department,”September 21,2

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115、urity:Protect your APIs from Attacks and Data Breaches,”https:/ Press Release,“Gartner Forecasts Worldwide LowCode Development Technologies Market to Grow 23%in 2021,”February 16,2021.https:/ Press Release,“Gartner Forecasts Worldwide HyperautomationEnabling Software Market to Reach Nearly$600 Billi

116、on by 2022,”April 28,2021.https:/ you need to capitalize on the rise of the datadriven enterpriseBloomberg:Coronavirus Forces Worlds Largest WorkFromHome ExperimentDell:Unveiling Data Challenges Afflicting Businesses Around The WorldDeloitte:Two thirds of business leaders used automation to respond

117、to the impact of COVID19Deloitte:The cloud migration forecast:Cloudy with a chance of cloudsIDC:Data Creation and Replication Will Grow at a Faster Rate than Installed Storage Capacity,According to the IDC Global DataSphere and StorageSphere ForecastsMcKinsey:The next normal arrives:Trends that will

118、 define 2021and beyondMuleSoft:Connectivity Benchmark Report 2021MuleSoft:IT and business alignment barometerMuleSoft:The State of business and IT innovationPwC:Experience is everything:Heres how to get it rightTechTarget:Tips to minimise vulnerabilities in web and mobile appsSalesforce:Digital Tran

119、sformation Is About People,Not Just TechnologyTOP 7 TRENDS SHAPING DIGITAL TRANSFORMATION IN 2022 29MULESOFT,A SALESFORCE COMPANYMuleSoft,the worlds#1 integration and API platform,makes it easy to connect data from any system no matter where it resides to create connected experiences,faster.Thousands of organizations across industries rely on MuleSoft to realize speed,agility and innovation at scale.For more information,visit MuleSoft is a registered trademark of MuleSoft,LLC,a Salesforce company.All other marks are those of respective owners.With special thanks to Slalom