电子政务见解.pdf

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1、2Insights one-GovernmentPresented byHabib Sabbagh19 February 20253CONFIDENTIALAGENDA E-Gov the big picture E-gov and tax adminhttps:/ discussionsFurther discussions4CONFIDENTIALUNDERSTANDING E-GOVERNMENTWhat is your understanding of What is your understanding of e e-Government?Government?What are in

2、 your opinion the objectives of What are in your opinion the objectives of e e-Government?Government?5CONFIDENTIALUNDERSTANDING E-GOVERNMENT“Its when Robots and computers will Its when Robots and computers will replace these people in Ottawa replace these people in Ottawa(politicians)”(politicians)”

3、6CONFIDENTIALUNDERSTANDING E-GOVERNMENT|DEFINITIONE E-GovernmentGovernment refers to the use of digital technologies,especially the internet,to enhance government operations,service delivery,and citizen engagement.and citizen engagement.It aims to improve efficiency,transparency,improve efficiency,t

4、ransparency,accessibility,and accountabilityaccessibility,and accountability in public administration.Covers interactions between governmentgovernment-toto-citizen(G2C),governmentcitizen(G2C),government-toto-business(G2B),business(G2B),and governmentand government-toto-government(G2G)government(G2G)

5、services.7CONFIDENTIALUNDERSTANDING E-GOVERNMENT|EVOLUTIONCloud computingMobile appsOpen government data.2010sComputerized systemsStatic PortalsFirstGov.gov.1980s-1990s|Early developmentAIChatbotsPredictive analysis 2020sInteractive PortalsE-Government Development Index(EGDI)2000s|Maturity E-Governm

6、ent has evolved from basic basic information portals to AIinformation portals to AI-powered public powered public administrationadministration.Inclusion of digital literacy in the Human Human Capital Index(HCI)Capital Index(HCI)The shift towards automation and predictive automation and predictive an