驾驭未来：馆藏和联络中心的卓越战略.pdf

1、Navigating the Future:Strategies for Excellence in Collections and Contact Centers1Director,Financial ServicesJavier Alvarado 2024 TransUnion LLC All Rights ReservedDisclaimerThe views expressed in presentations made at the TransUnion Financial Services Summit meetings or other TransUnion Financial

2、Services Summit events are thoseof the speaker and not,necessarily,of TransUnion LLC or its Board of Directors.Presentations or information provided at TransUnion Financial Services Summit events by third parties does not constitute an endorsement of the third partys views,products or services.2Disc

3、laimer of LiabilityWith regard to any information presented at any TransUnion Financial Services Summit,TransUnion does not makes any warranty,express or implied,including the warranties of merchantability and fitness for a particular purpose,and specifically disclaims any legal liability or respons

4、ibility for the accuracy,completeness,or usefulness of any information,apparatus,product,service or process presented and makes no representation that its use would not infringe upon privately owned or intellectual property rights such as Copyright,Trademark,Trade Dress etc.2024 TransUnion LLC All R

5、ights Reserved3 2024 TransUnion LLC All Rights ReservedJoann NeedlemanMike WieseChris Thornton Clark Hill,PLCLeader,Consumer Financial Services Regulatory&Compliance GroupCredit One Bank Vice President of Collections and RecoveryPremier Bankcard Senior Vice President Credit and Collections 2024 Tran

6、sUnion LLC All Rights ReservedChanges in the market,economy,consumer behavior,and regulations have impacted collections efficacyBad debt is again above pre-pandemic levelsPrivacy regulations change how data vendors gather,use and sell sensitive PII Consumer protection regulations change the way firm