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从实践到感知:盲人如何使用和理解生成式 AI.pdf

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1、From Practice to Perception:How Blind People Use and Understand Generative AIMaitraye DasNortheastern Universityma.dasnortheastern.eduGenerative AI(GenAI)A type of artificial intelligence that can create new content,such as text,images,music,or code.Works by learning patterns from large amounts of e

2、xisting data.Then uses that knowledge to generate new content based on user prompts or instructions.Generative AI(GenAI)Common examples Chatbots Text generators Code assistants Image creation tools Image description toolsMidjourneyResearch on GenAI Use Inaccurate responses can limit reliability and

3、lead to unsafe use Budhiraja 24;Amoozadeh 24 Users may develop erroneous mental models of GenAI tools Zhang 24;Liao 24How do blind people use and understand GenAI tools?1.Rudaiba Adnin and Maitraye Das.2024.I look at it as the king of knowledge:How Blind People Use and Understand Generative AI Tools

4、.In Proceedings of the International ACM SIGACCESS Conference on Computers and Accessibility,(ASSETS 24).2.Maitraye Das,Alex Fiannaca,Meredith Ringel Morris,Shaun Kane,and Cynthia Bennett.2024.From Provenance to Aberrations:Image Creator and Screen Reader User Perspectives on Alt Text for AI-Generat

5、ed Images.InProceedings of the ACM Conference on Human Factors in Computing Systems(CHI 24).Method Interviews and observation with 19 blind screen reader users Participants used GenAI chatbots e.g.,ChatGPT,Gemini,Claude Image description tool e.g.,Be My AIFindings Accessibility issues in GenAI tools

6、 Use cases of GenAI Inaccuracies and idiosyncrasies of GenAI Users mental models of GenAI Biases and Harms of GenAIAccessibility issues in GenAI tools Buttons to copy,regenerate,and upvote/downvote responses unlabeled Lack of heading and landmarks makes it hard to navigate using screen readers Users

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本文研究了盲人如何使用和理解生成性人工智能(GenAI)工具。研究通过采访和观察19位使用屏幕阅读器的盲人用户,发现GenAI工具存在可访问性问题,例如未标记的按钮和缺乏标题与地标,这使得屏幕阅读器用户难以导航。GenAI工具的使用案例广泛,包括创建内容、拼写检查、信息搜索等。然而,GenAI的回答存在不准确和独特性,用户对其工作原理的认知存在偏差和伤害。例如,一些用户过于信任GenAI,即使在金融、健康或专业背景下,GenAI的回答“似乎可疑”时,他们才会进行检查。文章指出,GenAI工具类似于“Google搜索的增强版”,但用户对其工作原理的认知存在简化或错误的情况。盲人用户将GenAI工具视为一种“知识之王”,对其能力有很高的期望。然而,GenAI工具并非完美,它们不能解决数学、逻辑问题或提供高质量的创意内容,也不能像人类一样具有创造力和思维能力。此外,GenAI工具可能产生歧视性和有害内容,例如描述盲人为勇敢或坚韧的“灵感色情”,或表达对残疾的怜悯。文章呼吁GenAI开发者重新思考信息验证的方式,并平衡GenAI工具带来的好处与伤害。
"盲人如何使用和理解生成式AI工具?" "生成式AI工具在盲人中的应用案例有哪些?" "盲人用户对生成式AI工具的信任和安全感如何建立?"
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