2020年保险公司的数字视频转型：将实时视频导入索赔程序 - SightCall（英文版）（15页）.pdf

1、Digital Video Transformation for Insurers SUCCESSFULLY IMPLEMENT LIVE VIDEO INTO THE CLAIMS PROCESS 2020 Digital Video Transformation for Insurers: Successfully Implement Live Video into the Claims Process | 2 In May 2018 we conducted a survey and found that an overwhelming amount of U.S. consumers

2、are indeed ready for digital change. 68% of respondents would like for their insurance company to give them the option to choose between a video assessment or onsite claim and 22% answered maybe. This is a total of 90% of customers open to video claims. In this same population, 59% believe that an i

3、mmediate remote video assessment is the ideal way to file a claim and 37% would rather schedule an appointment for a video or in person assessment. Only 5% of them expressed that they would prefer a chatbot interaction. 69% also report having never been given the option to file a claim using photo o

4、r video. “How can insurers assimilate InsurTech startups and technologies into their value chains?” T his question was recently posed by Matteo Carbone in his book, All the Insurance Players will be InsurTech; A wave of innovation is finally reshaping the insurance industry. Participating in the suc

5、cess of digital transformation for global insurance carriers like Allianz, AG Insurance, and AXA, I have seen firsthand how this question can be answered. The aforementioned carriers have completely transformed the way they interact with millions of customers from FNOL to repair by embracing video t

6、echnology. In this white paper, well share the best practices and lessons learned along the road to claims transformation.Our focus will be on using remote video to replace onsite claims assessments. Today, video technology designed for integrating remote expertise capabilities is mature and proven.