招商银行股份有限公司（CHINA MERCHANTS BANK）2022年可持续发展报告（英文版）（212页）.pdf

1、 2022 China Merchants Bank Sustainability Report H Share Stock Code:03968 Preference Share Stock Code:04614 March 2023 2022 China Merchants Bank Sustainability Report 2/212 Contents About this Report.4 Chairmans Message.6 Presidents Message.8 Our Sustainability Footprint in 2022.11 1 About CMB.13 1.

2、1 Company Profile.13 1.2 Organizational Structure.15 1.3 Accolades.16 2 Strategy and Management.18 2.1 Sustainability Strategy.18 2.2 Sustainability Management.21 2.3 Goals and Progress.22 2.4 Materiality Analysis.24 2.5 Stakeholder Engagement.26 3 Environmental-Green Development and Building the Ec

3、ological Civilization Together.28 3.1 Robust Green Top-Level Design Helping Green Transformation and Development.30 3.2 Exploring Management Practices to Actively Respond to Climate Change.35 3.3 Intensifying Innovation and Creating a Green Service System.49 3.4 Focusing on Research and Training,and

4、 Continuously Improving Green Capabilities.58 3.5 Promoting Green Concept and Protecting Homeland Together.60 4 Social Create More Wonders with Original Mission.69 4.1 Serving Real Economy and Helping High-Quality Development.71 4.2 Improving Peoples Livelihood and Quality of Life.91 4.3 Optimizing

5、Customer Experience through the Principle of “We Are Here Just for You”.98 4.4 People-Oriented,Creating a Harmonious Workplace.124 4.5 Giving Back to Society and Passing on Warmth.139 5 Governance-Building a Solid Foundation for Development through Steady Governance.149 2022 China Merchants Bank Sus

6、tainability Report 3/212 5.1 Optimizing the Governance System and Improving the Quality and Efficiency of Governance.151 5.2 Improving Risk Management and Preventing Systemic Risks.158 5.3 Establishing a Long-term Mechanism to Ensure Compliant Operations.162 5.4 Deepening Procurement Practices and E