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凯捷:2026年全球财产与意外伤害保险报告:财险智能时代-从 AI 落地愿景迈向数字化竞争优势(英文版)(52页).pdf

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1、World Report Series 2026 Property and Casualty InsuranceThe intelligence era in P&C From AI promise to AI advantageCapgemini Research Institute 2026World Property and Casualty Insurance Report 2026 Table of contents03Foreword04Executive Steering Committee18Beyond efficiency:What does it take to turn

2、 AI into competitive advantage?06Executive summary34The intelligence imperative:How do you redesign the organization for the agentic era?44Partner with Capgemini42Methodology41Conclusion10Unlocking the next AI value leap:Whats really holding back ROI?2Capgemini Research Institute 2026World Property

3、and Casualty Insurance Report 2026 The conversation around artificial intelligence(AI)among property and casualty(P&C)insurance leaders has evolved.The debate is no longer whether to invest in AI:its whether insurers can turn it into a durable source of competitive advantage by embedding intelligenc

4、e across their organizations.The investment is real,the ambition is genuine,and pilots are running.Early gains have been made,but they remain incremental.What hasnt kept pace is the operating model required to translate AI capability into sustained value.Transformation in the P&C industry is constra

5、ined less by the limits of technology and more by how decisions are made and work is organized.Underwriting and claims rely on expert judgment shaped by regulation,context,and experience.As insurers advance their AI agendas,the challenge is not whether to automate,but how to embed intelligence in a

6、way that reinforces trust,preserves accountability,and elevates decision quality.Against this backdrop,Capgeminis 19th World Property and Casualty Insurance Report explores the shift from AI efficiency to lasting competitive advantage.It highlights a small group of intelligence trailblazers roughly

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1. **AI转型瓶颈**:72%的AI投资用于技术,仅28%用于变革管理,导致40%的保险公司认为AI仅达到低预期,42%未设置AI成功KPIs。 2. **领先者优势**:10%的“智能先锋”保险公司通过同步推进战略、技术和组织变革,实现21%更高收入增长和51%股价涨幅。 3. **核心挑战**: - 49%员工时间用于跨团队协作,但AI仍停留在任务级; - 仅12%保险公司具备高成熟度的非结构化数据准备; - AI被叠加在人类工作流程上,未重新设计核心流程。 4. **未来方向**:需构建“专家中心型”运营模式,明确人机边界,通过编排管理者将AI转化为可扩展的治理系统。
AI如何提升竞争力? 保险业AI瓶颈何在? 如何重塑AI组织架构?
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