德勤：2025释放全球商业服务（GBS）潜力：人工智能（AI）的变革性力量研究报告（英文版）（27页）.pdf

1、Unlocking GBS Potential:The Transformative Power of AIDeloitte Agentic Global Business Services POV 2025.For information,contact Deloitte Touche Tohmatsu Limited.2The Strategic ImperativeGBS Marketplace ChallengesLegacy shared services models hitting scalability challengesRising labor costs in tradi

2、tional offshore locationsTalent retention challenges in repetitive rolesIncreasing demand for 24/7 real-time services Internal Transformation Barriers Technology landscape complexity and integration challenges Poor data quality in disparate systems Organizational resistance to new operating models S

3、kills gaps in emerging technologies&AI capabilitiesDisruptive Forces Agentic AI capable of end-to-end process ownershipAutomation rates are rapidly increasing across GBS orgsCustomer expectations for instant,accurate responses New entrants with AI-first operating models Critical QuestionsIs our GBS

4、model future-proof?What capabilities do we need to build vs.buy?How do we upskill our existing workforce?Should we optimize our GBS foundation first or jump to Agentic AI?“How should I re-think my GBS organization in the age of Agentic AI?”With advances in AI and the advent of AI Agents,a key questi

5、on is being asked Deloitte Agentic Global Business Services POV 2025.For information,contact Deloitte Touche Tohmatsu Limited.3The Agentic GBS Delivery Model:Evolution of GBS Finance organizations have historically invested to reduce the cost to serve through automation and outsourcing.With Agentic

6、AI,the next evolution of the Finance organization will reduce cost to serve further,and reorientAGENTIC AI DELIVERY MODELThe Agentic AI Delivery Model represents the pinnacle of finance transformation,where autonomous AI agents manage end-to-end processes without human intervention.AI-Augmented Fina