1、SITA 2025SITA 2025 BAGGAGE IT INSIGHTSExecutive Summary03Baggage Mishandling05Handling more,mishandling less06The long-term trend07Whats still going wrong?09Why are bags still delayed?10Domestic vs International and the challenge of complexity11From tracking to trust 12Wheres my bag?14Long term impr

2、ovements in regional performance15Case study:Red Sea International Airport&SITA16Case study:Apple&SITA17Revolutionizing baggage handling 18Enhancing baggage management through data modernization and collaboration,IATA19Smarter Together:Using data to deliver better baggage journeys,ACI20Methodology21

3、ContentsSITA BAGGAGE IT INSIGHTS 2025EXECUTIVE SUMMARY4SITA BAGGAGE IT INSIGHTS 2025Reinventing travel and transportDavid Lavorel,CEO SITAExecutive summaryWith global air traffic hitting a record 5.3 billion passengers in 2024,pressure on baggage systems has never been greater.Yet the industry is re

4、sponding.This years SITA Baggage IT Insights Report shows that baggage handling is not just keeping pace but steadily improving.Even with an 8.2%increase in passenger traffic,the baggage mishandling rate dropped to 6.3 bags per 1,000 passengers,down from 6.9 the year before,an 8.7%improvement.Thats

5、a 67%drop since we started tracking the mishandling rate in 2007,even as baggage volumes have more than doubled.Still,33.4 million bags were mishandled in 2024,a clear signal that while progress is real,the work is far from done.The financial impact remains substantial.Mishandled baggage still costs

6、 airlines an average of US$5 billion annually a clear signal that scalable,smarter automation is no longer optional.Technology has made a difference,but unlocking the next leap in performance will require better data sharing and seamless coordination across the industry.Behind the scenes,automation