瑞森生活服務：2024年環境、社會及管治報告.pdf

1、環境、社會及管治報告Environmental,Social andGovernance Report2024ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORT環境、社會及管治報告瑞森生活服務有限公司 2024年度環境、社會及管治報告1TABLE OF CONTENTS目錄About this Report關本報告2About Ruisen Lilfe走進瑞森生活4Awards and Recognitions獎項榮譽71 Compliance Operation and Strengthening Corporate Governance1 合規運營，強企管

2、治81.1 ESG Governance1.1 ESG治理81.1.1 ESG Governance System1.1.1 ESG治理系91.1.2 Communication and Stakeholders1.1.2 利益相關方溝通121.2 Risk Management and Control1.2 風險管控161.3 Business Ethics1.3 商道德201.3.1 Whistleblowing System and Channels1.3.1 舉報制度和渠道221.3.2 Anti-corruption Culture Building1.3.2 反貪腐文化建設232

3、Making A Life and Providing Quality Services2 創享生活，提供質服務242.1 Quality Assurance2.1 品質障242.1.1 Property Management2.1.1 物管理252.1.2 Community Value-added Service2.1.2 社區272.2 Customer Protection2.2 客戶障282.2.1 Customer Communication2.2.1 客戶溝通282.2.2 Privacy and Date Security2.2.2 隱私和據安全322.2.3 Responsi

4、ble Marketing2.2.3 責任營343 Low-Carbon Development to Build a Green Home3 低碳發展，共建綠色家園343.1 Green Management3.1 綠色管理353.1.1 Environmental Targets3.1.1 環境目標363.1.2 Climate Change Risk Identification3.1.2 氣候變化風險識別373.2 Green Practise3.2 綠色踐行423.2.1 Energy Conservation and Carbon Reduction3.2.1 節降碳423.2.2

5、 Water Conservation3.2.2 節約用水453.2.3 Pollution Control3.2.3 污控制464 Joining Hands to Build a Talent Team4 攜手同行，打人才梯隊504.1 Employment Compliance4.1 合規504.2 Communication and Care4.2 溝通關懷534.2.1 Remuneration and Welfare4.2.1 酬福利534.2.2 Health and Safety4.2.2 健安全554.2.3 Employee Communication4.2.3 員工溝通5

6、64.2.4 Employee Care4.2.4 員工關懷584.3 Employee Development4.3 員工發展584.3.1 Talent Cultivation4.3.1 人才培養584.3.2 Promotion Assessment4.3.2 晉升考核645 Co-construction and Sharing to Promote Industry Development5 共建共享，助力行發展665.1 Supplier Management5.1 供應商管理665.1.1 Sunshine Procurement5.1.1 陽光採購695.1.2 Green P