避免人工智能停滞不前：如何解除人工智能在客户体验领域的发展瓶颈 [THR2831].pdf

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1、of AI projects fail to reach production 1Copyright 2025,Oracle and/or its affiliates87%MIT,The GenAI Divide:STATE OF AI IN BUSINESS 2025 Avoiding the AI Stall-OutHow to Unblock AI Momentum in CXCopyright 2025,Oracle and/or its affiliates3Nick VautierSenior Director,Product ManagementOracle CXMichell

2、e BrusyoSenior Director,Product StrategyOracle CXCharles VoylesDirector,Enterprise Sales SystemsRicoh USADonna EppsDirector,Sales Systems and OperationsRicoh USAMomentum is EverythingCopyright 2025,Oracle and/or its affiliates4What Stalls AI Momentum?The Wrong PrioritiesTeams chase flashy experiment

3、s instead of solving the business problems that matter most.Without a clear link to revenue or customer outcomes,AI initiatives lose support quickly.Lack of AlignmentAlignment means all teams working towards the same outcomes but also building stronger relationships with existing technology vendors

4、to deciding what to activate within your core business appsAnalysis Paralysis Endless debates,pilots,and model comparisons prevent action.Momentum fades when organizations overthink and delay putting AI into production where it can deliver results.5Copyright 2025,Oracle and/or its affiliatesCopyrigh

5、t 2025,Oracle and/or its affiliates5Copyright 2025,Oracle and/or its affiliates61.Prioritization7Copyright 2025,Oracle and/or its affiliatesIdentify the strongest use cases 50%+of AI budgets flow to Sales and Marketing for visible winsCopyright 2025,Oracle and/or its affiliates8MIT,The GenAI Divide:

6、STATE OF AI IN BUSINESS 20259Copyright 2025,Oracle and/or its affiliatesShift some of that focus to the middle office These areas deliver faster,measurable ROI that your CEO cares aboutTeams often over-rotate on front office use cases because the wins are visi