Fin：2025终端用户AI情绪洞察报告（英文版）（28页）.pdf

1、1a 2025 studyWhat customers think about AI Agents11a 2025 studyintro02 One of the major concerns about adopting AI for customer service is that it will negatively impact customer experience.Leaders worry that end-users will be resistant to it,or that previous bad experiences with chatbots will turn

2、them off from engaging with your business.Thats understandable.Earlier chatbots often trapped customers in endless loops with no resolution.But todays AI Agents are nothing like those old-school chatbots.AI Agents are highly intelligent and capable of engaging in human-like conversation,resolving qu

3、estions quickly and at scale,and seamlessly routing queries to human support agents when needed.One of the major concerns about adopting AI for customer service is that it will negatively impact customer experience.Leaders worry that end-users will be resistant to it,or that previous bad experiences

4、 with chatbots will turn them off from engaging with your business.Thats understandable.Earlier chatbots often trapped customers in endless loops with no resolution.But todays AI Agents are nothing like those old-school chatbots.AI Agents are highly intelligent and capable of engaging in human-like

5、conversation,resolving questions quickly and at scale,and seamlessly routing queries to human support agents when needed.11 An end-user is the person whos chatting to the AI agent looking for help or support in other words,your customer.1 An end-user is the person whos chatting to the AI agent looki

6、ng for help or support in other words,your customer.Customer service has entered a new eraCustomer service has entered a new eraTable of contents03insight 1Positive sentiment toward AI Agents increased by after customers saw a demo of modern AI capabilities.+20 percentage pointsinsight 2Trust in AI