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Edelman:2023年信任晴雨表报告购买渠道的崩溃(英文版)(56页).pdf

上传人: AG 编号:605452 2023-01-01 56页 2.24MB

1、The Collapse of the Purchase FunnelP.22023 Edelman Trust Barometer Special Report:The Collapse of the Purchase Funnel*The sample size varies by country from 930 to 1,004.14-market global data margin of error:General population+/-1.1 percentage points(n=13,802)Country-specific data margin of error:Ge

2、neral population+/-4.1 to 4.2 percentage points(varies by country based on sample size,n=930 to n=1,004)Margin of error is calculated at the 99%confidence levelMethodology13,8021,000+/-14Fieldwork conducted:May 1 May 12,2023CountriesRespondentsRespondents per country*Statistical significanceSignific

3、ant change+0-Indicates a mathematically significant change in data that can be attributed to a profound change rather than chance.All indicated year-over-year significant changes were determined using a t-test set at a 99%confidence level.BrazilCanadaChinaFranceGermanyIndiaJapanMexicoSaudi ArabiaSou

4、th AfricaSouth KoreaUAEUKU.S.P.3Personal and Societal Threats Heighten Consumer VulnerabilitySpecial Report:The Collapse of the Purchase Funnel.PERS_EMO.How much do you worry about each of the following?9-pt scale,top 4 box,worry.General population,14-mkt avg.Climate change70%67%My health64%Rights a

5、nd freedoms58%PolarizationGlobal conflict67%Misinformation58%59%InflationI am worried about Consumer VulnerabilityChanges the Business of BrandsP.4P.52023 Edelman Trust Barometer Special Report:The Collapse of the Purchase Funnel.ATTRACT.You are about to see a series of two choices.Please pick the o

6、ne that better describes the type of brands that you are more attracted to,or that you find more appealing,these days.Question asked of half of the sample.General population,14-mkt avg.,and by age.Year-over-year changes were tested for significance using a t-test set at the 99%+confidence level.We P

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根据报告的内容,本文主要讨论了消费者脆弱性如何改变品牌业务,以及Z世代如何改变我们的购买方式和原因。文章指出,由于个人和社会威胁的加剧,消费者对品牌的信任和依赖性增强。数据显示,70%的消费者更倾向于选择能够增加他们安全感的品牌,而64%的消费者更关注品牌对健康的影响。此外,Z世代对品牌的期望值提高,他们希望品牌在重要社会问题上采取行动,并公开表达其价值观。文章还指出,购买不再是终点,而是起点,消费者在购买后更倾向于与品牌进行持续互动。品牌信任是推动消费者购买、忠诚和倡导的关键因素。
消费者脆弱性如何改变品牌业务? 为什么Z世代重视品牌价值观展示? 品牌如何通过问责制赢得消费者信任?
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