W.W. Grainger (GWW) 2011年年度报告「NYSE」.pdf

1、Beyond the Box2011 Annual ReportCOMPANY INFORMATIONW.W.Grainger,Inc.,with 2011 sales of$8.1 billion,is North Americas leading broad-line supplier of maintenance,repair and operatingproducts,with an expanding global presence.For more information on Grainger,visit SALES BY CUSTOMER CATEGORY(TOTAL COMP

2、ANY)2011 SALES BY PRODUCT CATEGORY(TOTAL COMPANY)Beyond the BoxWhen Bill Grainger delivered his first motor to a customer 85 years ago,he knew there was more inside that box than just aproduct;it was a promise.It was his familys name,reputation and everything they stood for:service,reliability and e

3、xpertise.Today,Grainger continues to deliver on that promise,but the world looks considerably different than it did in1927.Manyforces,including technology,globalization and competition,are forcing Graingers customers to do more with less.Businesseslike Grainger are being held accountable not only fo

4、r industry-leading customer service,but also for positively influencing localcommunities and upholding high standards of ethics and governance.To compete globally and continue to meet customersevolving needs,Grainger has to do more than just ship products;it has to go beyond the box.Every day,Graing

5、er goes beyond the box by providing customers,team members,suppliers,communities and shareholderswith service that exceeds expectations.W.W.GRAINGER,INC.AND SUBSIDIARIES1Operating MarginPercent2007200820092010201110.511.410.712.013.0SalesDollars in billions200720082009201020116.46.96.27.28.1Earnings

6、 per Share DilutedDollars200720082009201020114.915.975.626.939.07FINANCIAL HIGHLIGHTS(In thousands of dollars,except per share amounts)20112010%ChangeIncome StatementNet sales.$8,078,185$7,182,15812.5%Gross profit.3,510,7923,005,68416.8%As a percent of net sales.43.5%41.8%Operating earnings.1,052,42