希尔顿集团Hilton Worldwide (HLT) 2019年年度报告「NYSE」.pdf

1、19192019ANNUAL REPORTCREATINGa Great Place to Work for All2019 6,100+Properties in 119 Countriesand Territories100th MillionMemberWelcomedCURATINGMoney-Cant-Buy ExperiencesOur Most DynamicYear YetProperties Open and In the Pipeline8,683FUELINGGlobal GrowthCREATINGa Better World to Travel101112131415

2、16171819*Corporate,owned,managed and franchised employees globally420,000Team Members*Pipeline SupplyCEO MessageTo fill the earth with the light and warmth of hospitality by delivering exceptional experiences every hotel,every guest,every time.Hospitality We are passionate about delivering exception

3、al guest experiences.TeamworkWe are team players in everything we do.Leadership We are leaders in our industry and in our communities.Now We operate with a sense of urgency and discipline.Integrity We do the right thing,all the time.Ownership We are the owners of our actions and decisions.Our Vision

4、Our ValuesTo be the most hospitable company in the world by creating heartfelt experiences for guests,meaningful opportunities for Team Members,high value for owners and positive impact in our communities.Our MissionWe Are HILTON We Are HOSPITALITYChrisChristopher J.Nassetta,President&Chief Executiv

5、e OfficerA message fromHilton 2019 Annual Report3A Brand for every Guest,anywhere in the world,for every travel need through endless innovationInnovationGuest-centric innovation is in our DNA,and constant connection to our guests keeps us looking forward.InnovationYour Room1stDigital Key1stConnected

6、 Room1stTelevisions inguest rooms1st1stAir-conditioned lobbyAirport hotel1stAirport hotelInnovationLyftFirst-of-its-kind partnership allowing Honors Members to earn and redeem Points when they ride with Lyft.Live NationRenewed partnership with the worlds leading live entertainment company to offer H