1、ANNUAL REPORT2003missionThe strength of a lion.The wisdom of an owl.The swiftness of a horse.Getting better,soaring higher,all the time.OURMISSION IS TO CREATE SHAREHOLDER VALUE THROUGH CUSTOMER SATISFACTION ANDEMPLOYEE COMMITMENT TO EXCELLENCE,AND IS DESIGNED TO DIRECTLY COINCIDE WITH OURPARENTORGA
2、NIZATIONSMISSIONTOGROWPROFITABLYTHROUGHPARTNERSHIPWITHINDEPENDENT INSURANCE AGENTS AND TO ENHANCE THE ABILITY OF OUR PARTNERS TO DELIVERQUALITY FINANCIAL PROTECTION TO THE PEOPLE AND BUSINESSES WE MUTUALLY SERVE.1IRVINEBISMARCKMILWAUKEELANSINGKANSAS CITYMINNEAPOLISCHICAGOWICHITADENVERPHOENIXJACKSONB
3、IRMINGHAMCHARLOTTEVALLEY FORGEPROVIDENCEDALLASST.LOUISDES MOINESDAVENPORTOMAHALITTLE ROCKCINCINNATIBRANCH OFFICESSERVICE OFFICESBRANCH AND SERVICE OFFICESCORPORATE PROFILE:EMC Insurance Group Inc.(Group)is a holding company with operations in property andcasualty insurance and reinsurance.Group,form
4、ed in1974,became publicly held in 1982.Employers Mutual Casualty Company(EMCC)owns80.9 percent of Groups stock.EMCC,its affiliates andsubsidiaries operate under the trade name of EMCInsurance Companies(EMC).Headquartered in DesMoines,Iowa,EMC provides insurance coverage andservices through 16 branch
5、 offices throughout the country.EMC Insurance Group Inc.s common stock trades onthe NASDAQ National Market tier of the NASDAQStock Market under the symbol EMCI.MARKET TERRITORIES:We market our products andservices to our agency partners and insurance customersthrough local branch offices and service
6、 offices locatedstrategically throughout market territories.It is importantto our success to provide a local presence,especiallyin the areas of underwriting,claims,marketing andrisk improvement.The short chain of command and the decentralizedstructure of the branch offices allows us to fine-tune mar