Conduent Inc. (CNDT) 2019年年度报告「NYSE」.pdf

1、Delivering Meaningful Outcomes9ANNUAL REPORT2019CONDUENT ANNUAL REPORT2019 9As one of the largest business process services companies in the world,Conduent delivers mission-critical services and solutions on behalf of businesses and governments creating exceptional outcomes for our clients and the m

2、illions of people who count on them.We work with a majority of Fortune 100 companies and over 500 government entities every day to manage their business processes and essential interactions with their end users.Through people,process expertise in transaction-intensive processing,and technology such

3、as analytics and automation,Conduent services and solutions create value by improving ef ciencies,reducing costs and enabling revenue growth.Delivering Meaningful OutcomesAcross our multiple lines of business and at considerable scale,our of erings deliver better outcomes for our clients while also

4、improving the experience of the millions of people every day who interact with them.CommercialTransforming business processes by automating and streamlining operations throughour deep industry experienceand the latest technology solutions,to drive ef ciencies,reduce costs,increase compliance and ena

5、ble revenue growth,while enhancing the end user experience.Outcomes$17B savings from medical bill review for workers comp claims30%reduction in phone inquiries40%ef ciency gain from automationScale80%of Fortune 1002/3 of all U.S.insured patients40%of U.S.hospitals2.5M CXM interactions/dayGovernmentD

6、elivering services and solutions that reduce costs,increase program participation,and improve compliance for government agencies while providing intuitive,easy-to-use tools for the people and communities they serve.Outcomes98%ef ciency in application processing27%program cost reduction$65M in fraud