第一资本信贷Capital One Financial Corporation (COF) 2023年年度报告「NYSE」.pdf

1、Annual Report20232Shareholders and Friends,Three decades ago,we believed that information and technology would transform banking.We were driven by a sense of possibility,a vision to disrupt the status quo and to deliver breakthrough products and experiences to consumers who were not being well-serve

2、d by banks that were hundreds of years old.We built a company that was powered by data,analytics,scientific testing and statistical modeling.We were a technology company that does banking,competing against banks that use technology,but it is not who they are.Now,three decades and another tech transf

3、ormation later,that continues to be who we are.And the revolution in banking is accelerating.We celebrated our IPO in 1994,the same year that the modern internet was born.In the late 2000s,three revolutions crashed onto the scene at once:the cloud,the smartphone,and machine learning.I call this the

4、triple revolution.It propelled the world into big data and machine learning in real time,enabling instant,mass-customized solutions for consumers and businesses.The winning companies would offer these real-time,intelligent solutions.The rest would risk becoming also-rans.Eleven years ago we realized

5、 that the technology on which we had built our companymodern at the timewas not made for the world of real-time,intelligent solutions.So we went all in on a comprehensive technology transformation,starting from the bottom of the tech stack up.We searched the world for elite technology talent and tra

6、nsformed how we built software.We migrated entirely to the public cloud.We transformed our data ecosystem.We rebuilt the 3 31,300 applications that run the company.We standardized on enterprise platforms.We are working backward from a vision of leveraging machine learning in real time to transform h