時代鄰里：2021年環境、社會及管治報告.pdf

1、(Incorporated in the Cayman Islands with limited liability)（於開曼群島註冊成立的有限公司）Times Neighborhood Holdings Limited ENVIRONMENTAL,SOCIAL AND GOVERNANCE REPORT環境、社會及管治報告2021時代鄰里控股有限公司Stock Code 股份代號：9928創造服務目錄CONTENTS1 關於本報告ABOUT THE REPORT22 主席寄語MESSAGE FROM CHAIRMAN43 關於時代鄰里ABOUT TIMES NEIGHBORHOOD63.1

2、公司介紹Introduction to the Company63.2 業務介紹Introduction to the Business73.3 2021年關鍵績效Key Performances of 202193.4 榮譽列表Table of Honors104 責任管治踐行者RESPONSIBLE GOVERNANCE PRACTICES124.1 董事會聲明Board Statement124.2 ESG方針策略ESG Policies and Strategies124.3 ESG管治架構ESG Governance Structure134.4 利益相關方溝通Communicati

3、ng with Stakeholders154.5 重要性議題Material Issues184.5.1 議題重要性分析過程Materiality analysis process of issues194.5.2 重要性議題Material issues204.6 倡廉善治Promoting Anti-corruption andGood Governance224.6.1 廉潔自律Integrity and self-discipline224.6.2 內部監察問責機制Internal supervision and accountability mechanism244.6.3 舉報機

4、制Reporting mechanism255 品質服務創造者QUALITY SERVICES CREATORS265.1 匠造服務，品質鄰里Dedicated Services and Quality Neighborhood265.2 悉心服務，多彩鄰里Delicate Services and Colorful Neighborhood285.2.1 暖心服務，幸福體驗Heart-warming services for happy experience285.2.2 用心傾聽，創造美好Listening attentively to residents to create better

5、 lifestyle325.3 初心不變，滿意鄰里Stay True to our Initial Aspiration to Create a Satisfactory Neighborhood345.4 精益創新，智慧鄰里Innovative and Intelligent Neighborhood415.4.1 科技賦能，智慧社區Technology empowerment and intelligent communities415.4.2 應用升級，嶄新體驗Upgrades in application for new experience455.4.3 悉心維護，鑄牢保障Dedic

6、ated to protecting and securing property owners privacy and rights476 員工發展同行者GROWING WITH EMPLOYEES516.1 平等僱傭，權益保障Equal Employment and Rights Protection516.2 專業培育，加碼成長Professional Training for Employee Development536.2.1 多元培訓，煥新人才Diversified training to attract new talents546.2.2 合理晉升，暢通渠道Reasonable