大家樂集團：202122可持續發展報告.pdf

1、Message from the Chairman主席的話2Message from the Management Board管理局的話3About this Report關於本報告4Caf de Coral Group at a Glance大家樂集團禹介5Performance Highlights表現概覽6Our Approach to Sustainability我們的可持續發展方針7Our Response to COVID-19我們如何應對新冠疫情14Our Sustainability Pillars我們的可持續發展範疇Performance Data Summary表現數據摘要

2、80Awards and Recognitions獎項及榮譽85Appendix HKEX ESG Reporting Guide Index附錄 香港聯交所環境、社會及管治報告指引索引87Contents目錄Catering to Customers以客為先20Empowering our Employees 員工為本32Focusing on Food專注食物50Preserving the Planet保護環境642Message from the Chairman主席的話2021 was a remarkably challenging year,with the impact of

3、COVID-19 continuing to affect businesses around the globe.However,building on our solid foundation,we saw stable recovery in the first three quarters,though we still met unprecedented disruptions brought by the fifth wave of the pandemic.Despite the turbulent circumstances,we hold tight to our unwav

4、ering belief in sustainability,which is founded on four pillars:Catering to Customers,Empowering our Employees,Focusing on Food,and Preserving the Planet.We recognise that integrating sustainability into our business is crucial to our long-term competitiveness and success.We prioritise caring for ou

5、r staff,customers and the community.During the peak of the fifth wave,we shouldered our responsibility to continue our quality catering services and to help our stakeholders especially underprivileged groups weather the storm.The pandemic has brought to the forefront the importance of sustainability

6、 in ensuring that our business emerges more robust and resilient.While the pandemic situation remains uncertain,we are confident that our commitment to sustainability will enable us to withstand even the most difficult times.We are dedicated to working closely with our stakeholders to continue our s