CHINALIFE：ChinaLifeInsuranceCompanyLimited2018CorporateSocialResponsibilityReport.pdf

1、Message from Chairman 4About Us 6Company Profile 6Corporate Culture 7Honors 8Corporate Governance 10Risk Management and Compliance 12 Sticking to the Baseline of Preventing Risks 12Reinforcing Compliant Operation 13Responsibility Management 14Concept of Social Responsibility 14Identification of Subs

2、tantive Topics 15Communication with Stakeholders 16Supporting State Strategies 20Embracing science and technology revolution 22Leading the Development of the Industry 23Implementing Poverty Alleviation 32Enhancing Peoples Livelihood and Well-Being 36Carrying out Public Welfare Activities 40Protectin

3、g the Rights&Interests of Employees 52Promote Employees Growth 54Caring for Employees 56Promoting the Upgrading of Services 26Optimizing Customer Experience 27Protecting Consumer Rights 29Adhering to Green Operation 46Implementing Electronic Service 48Our opportunities and challenges 19Our strategie

4、s and actions 19Our opportunities and challenges 31Our strategies and actions 31Our opportunities and challenges 51Our strategies and actions 51Our opportunities and challenges 25Our strategies and actions 25Our opportunities and challenges 43Our strategies and actions 43Table of KPIStatistical Tabl

5、e of China Life for Targeted Poverty Alleviation in 2018Indicator Index of ReportAbout the ReportFeedback Form5860626970ContentsChapter ISupport Economic Growth and Return to Our Original PurposeChapter III Remain True to Original Aspirations and Repay the SocietyChapter IVEcological Civilization an

6、d Green DevelopmentChapter VRemain True to Original Aspirations and Repay the SocietyChapter II Good Faith and Customer Foremost 2018 Corporate Social Responsibility Report of China Life2018 Corporate Social Responsibility Report of China Life234We deepened the reform and innovation to drive up high