埃森哲：2020年健康技术的新未来 - 埃森哲（英文版）（11页）.pdf

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1、1 NOWNEXTCOVID-19: What to do Now, What to do Next Healths NewFuturefor Technology Navigating the human and business impact of COVID-19 May 2020 2 The priority is to protect the health and safety of people, including in their workplaces. Business leaders should make rapid decisions and take immediat

2、e actions in order to protect and support their workers while ensuring that critical business operations continue. COVID-19 has become a global crisis, evolving at unprecedented speed and scale. As a result, health leaders are facing a new future. 3 The criticality of technology in healthcare has ne

3、ver been more apparent Technology underpins healthcares response to COVID-19,driving the ability to help: The speed and volume at which technology is being utilized is highlighting both our dependency on technology and the vulnerabilities of current health solutions. The following highlights Accentu

4、res perspective on where health leaders should focus and how to they can take action now, next and in the future. Securely and quickly mobilize a virtual workforce Enable virtual care, telemedicine and home care solutions Quickly reflect changes in benefits and regulations Accelerate distribution of

5、 critical supplies Automate manual call center processes to redirect workforce to focus on strategic initiatives Up to 30 percent of employees are planning to increase the amount of time they work from home1 Phishing emails spiked by over 600 percent in the first month of the COVID crisis2 There is

6、an anticipated 1520 x increase in virtual visit volume for telehealth providers3 Median hospital operating margins fell to -8 percent in March, down from 4 percent in February4 Commercial insurers may be facing $34251 billion in unexpected costs5 4 Care: new interwoven digital and physical experienc