凯捷（Capgemini） & Efma：2020年世界保险科技报告（英文版）（0页）.pdf

1、WORLD INSURTECH REPORT 2020 2 TABLE OF CONTENTS Preface 3 Executive summary 5 Evolution never stops 6 A multiple-challenge black swan 7 Uncertainty demands a focus on critical priorities 8 Customer-centric BigTechs earn customer trust 10 The stakes are high, how will insurers ante up? 11 Innovation

2、at warp speed 11 InsurTechs help to catalyze insurers crisis-mode digital transformation 12 As lines blur among insurers, competition intensifies 15 Increasing competition is whetting collaborative appetites 16 The golden mean between time, money, autonomy, and differentiation 18 A perennial capabil

3、ities dilemma: Should we build, buy, or collaborate? 21 Tomorrows industry frontrunners will adeptly synthesize innovative offerings 23 An evolving industry landscape requires fresh thinking and data-driven action 24 Partner with Capgemini 25 Methodology 27 Ask the Experts 28 Acknowledgments 31 Abou

4、t Us 33 World InsurTech Report 2020 Since 2018 when we launched the World InsurTech Report, our analysis and trend predictions have been sound. Industry change has been fast and furious. InsurTechs have morphed from new-age competitors to maturing collaborators. Tech giants and assorted challengers

5、are zealously venturing into insurance territories. Innovation and cultural awareness are at the top of everyones agenda. Like you, however, we had little inkling about the black swan novel coronavirus that would heighten awareness and significantly affect insurers performance measurements around cu

6、stomer engagement. As lockdowns and shelter- in-place conditions blanketed countries, BigTechs emerged as consumers shining CX north star - taking over our collective consciousness as trusted, crisis-ready purveyors of food, 24/7 entertainment, facemasks, hand sanitizer, and, in some cases, insuranc