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德勤(Deloitte):2024年假日季零售调查报告(英文版)(22页).pdf

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1、Copyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.2024 Deloitte 2024 Deloitte holiday retailholiday retail surveysurveyEmbracing a season of doing and discountsTable ofTable ofcontentscontentsCopyright 2024 Deloitte Development LLC.All rights reserved.20

2、24 Deloitte holiday retail survey.3 3Authors4 4Executive summary5 5Holiday highlights6 6Cheat sheet7 7Spending trends1515Consumer preferences2121Survey methodologyCopyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.Lupine SkellyRetail research leaderRetail

3、,Wholesale&Distribution Consumer Industry Center Deloitte Services LPAuthorsAuthorsStephen RogersExecutive directorConsumer Industry CenterDeloitte Services LPKusum Manoj RaimalaniRetail,Wholesale&DistributionConsumer Industry CBrian McCarthyPrincipal Retail,Wholesale&Distribution and Consumer Produ

4、cts Deloitte Consulting LLP Copyright 2024 Deloitte Development LLC.All rights reserved.2024 Deloitte holiday retail survey.In Deloittes 39th annual holiday survey,respondents feel a bit more optimistic and plan to increase their spending by 8%year over year(YoY).Although theyre willing to loosen th

5、eir purse stringsthis season,theyre still on the hunt for deals,with 78%planning to participate in October and November promotional events(versus 61%in 2023).Eight in 10 executives in our retail buyers survey noted that the planned October promotional events have pulled sales forward,creating a new

6、unofficial start to the holiday season.The early promotional events are expected to be more important than ever with five fewer shopping days this year.Our ConsumerSignals data has shown over the last year and a half that consumers surveyed are favoring experiences over goods.The trend is coming thr

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根据Deloitte的2024年假日零售调查,消费者对经济前景更加乐观,计划将支出增加8%,达到平均1778美元。尽管如此,70%的消费者预计假日商品价格将上涨,因此他们计划减少自我赠送(-16个百分点),转向更实惠的品牌或零售商(48%和40%),或寻找仿冒商品(25%)。此外,消费者对体验的偏好增加,预计在体验上的支出将增长16%,而礼物支出相对持平(-3%)。零售商应关注消费者偏好的变化,并加强忠诚度计划,投资于全渠道体验,以提供价值感和便利性。
消费者更倾向于体验式消费还是商品消费? 面对价格上涨,消费者在假日购物时会优先考虑哪些因素? 零售商如何应对消费者对价格的敏感性,提高品牌忠诚度?
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