了解 Webex Connect 作为使用数字渠道进行客户互动的平台.pdf

1、#CiscoLive#CiscoLiveRamy Raid,Head of Innovation&Messaging strategyDevon Meerholz,Technical Solutions ArchitectBRKCC-2722Understanding Webex Connect as the platform for customer engagement using digital channels 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveEnter your pe

2、rsonal notes hereCisco Webex App 3Questions?Use Cisco Webex App to chat with the speaker after the sessionFind this session in the Cisco Live Mobile AppClick“Join the Discussion”Install the Webex App or go directly to the Webex spaceEnter messages/questions in the Webex spaceHowWebex spaces will be

3、moderated by the speaker until June 9,2023.12343https:/ 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicBRKCCT-2722Agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco PublicCustomer ExperienceIntroduction to Webex ConnectDigital channel breakdownLive DemosConclusionBRK

4、CCT-27224 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveCustomer experiences have changedBRKCCT-27225Grocery shopping Cashiers at supermarketsOnline shoppingMoney transferPaper cheques&physical banksDigital transactions¬ificationsSelf-serve mobile appPublic transportH

5、ailing/calling a taxiFromToHealthcareFace-to-face appointmentsTelehealth 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLive61%of consumers willing to pay more for products and services 55%of consumers would change brands for a better customer experience 72%of consumers want

6、to choose their preferred channel to speak with a businessBRKCCT-27226Customer experience is top of the CEO agenda 2023 Cisco and/or its affiliates.All rights reserved.Cisco Public#CiscoLiveDigital messaging channels are an opportunity7BRKCCT-2722Apple Messages for BusinessGoogles Business MessagesW