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如何量化IT的业务价值.pdf

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1、 2026 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.or its affiliates.This presentation,including all supporting materials,is proprietary to Gartner,Inc.and/or its affiliates and is for the sole internal use of the intended recipients.Because

2、this presentation may contain information that is confidential,proprietary or otherwise legally protected,it may not be further copied,distributed or publicly displayed without the express written permission of Gartner,Inc.or its affiliates.2026 Gartner,Inc.and/or its affiliates.All rights reserved.

3、Gartner is a registered trademark of Gartner,Inc.or its affiliates.This presentation,including all supporting materials,is proprietary to Gartner,Inc.and/or its affiliates and is for the sole internal use of the intended recipients.Because this presentation may contain information that is confidenti

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1. **版权与保密声明**:Gartner材料为内部使用,未经授权不得复制、分发或公开,含机密信息。 2. **IT价值衡量问题**:当前用单一方式衡量技术价值不合理,需区分直接/间接/无形价值(如ROI、NPV)。 3. **核心数据**: - 72%的IT项目未明确业务价值(n=3,499); - 90%的CIO认为技术债务修复需优先级,但仅40%能量化其“如”价值(如15,000美元节省)。 4. **建议方法**: - 分层评估价值(直接收益、间接成本、无形影响); - 使用KPIs(如客户满意度、风险降低)关联业务成果。 5. **结论**:IT需通过差异化指标证明对业务的实际贡献,而非统一衡量。
**IT价值如何衡量?** **技术债务如何优化?** **IT如何创造业务价值?**
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