ALM_Summit_EMEA_2025_Maximizing_Business_Value_with_AI_in_SAP_Customer_Support.pdf

1、1SAP ALM SUMMIT 2025BOOS T YOUR ALM V ALUE!Maximizing business value with AI in SAP Customer SupportDr.Karol BliznakCXS,SAP SE2Agenda1Customer Support powered by AI2Key AI scenarios in Customer Support3Whats New in SAP for Me Support4Q&A3Customer Supportpowered by AI4SAP Customer Support around the

2、worldSAP Customer Support around the worldSupport center:Ireland and the United KingdomSupport center:North AmericaCanada and the United StatesSupport center:BrazilArgentina,Brazil,Chile,Colombia,Mexico,and PeruSupport center:IndiaSupport center:Southern EuropeBelgium,France,Israel,Italy,Netherlands

3、,Spain,South Africa,and United Arab EmiratesSupport center:APJAustralia,China,Japan,Malaysia,New Zealand,Philippines,Singapore,South Korea,and TaiwanSupport center:Central Eastern EuropeBulgaria,Czech Republic,Hungary,Poland,Serbia,and SlovakiaSupport center:Middle EuropeAustria,Germany,and Switzerl

4、andFigures8Support centers37Countries93Locations5Empowered supportAI enables self-service customer solutionsInvisible supportAI prevents issues by identifying risksAssisted SupportAI speeds up issue resolution processThe foundation for your success and trustThe foundation for your success and trustF

5、astProblem SolvingSAP SupportRichEmpowermentPreventative,proactive and effortless support and escalation handling from SAP and its partners,with improving product qualityRich self-service knowledge base with remote services,content and best practices;with onboarding and launch support and access to

6、support advisory expertsPrescriptiveGuidanceSeamlessExperienceSAP Cloud ALM and cloud lifecycle management solutions as the platform for transformation,operations,adoption and lifecycle management One simplified and harmonized support and cloud delivery experience across all cloud products and digit