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德勤(Deloitte):2026年全球人力资本趋势报告(中译版)(79页).pdf

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1、2026 Global Human Capital TrendsFrom tensions to tipping points:Choosing the human advantageDeloittes Human Capital professionals make humans better at work and work better for humans.We collaborate using a data-driven scientific approach to unlock human potential by bringing our full suite of human

2、 capital capabilities.This allows us to drive new value and drive better results,supporting you in achieving long-term goals.By placing humans at the centre of successful transformations,together we build future-focused organizations.Ready for both todays challenges and tomorrows opportunities.Visit

3、 the Human Capital area of D to learn more.12026 Global Human Capital Trends02.From tensions to tipping points:Choosing the human advantage08.Getting human and machine relationships right16.Fact or fabrication?AI is blurring the line when it comes to people and work23.AI and the future of human deci

4、sion-making31.Dealing with AIs cultural debt38.The orchestration advantage47.Have organizational functions outlived their function?55.Staying relevant in a world that wont sit still65.Decisions that echoTable of contents2From tensions to tipping points:Choosing the human advantageControl or empowerm

5、ent?Stability or agility?Automation or augmen-tation?Last year,we explored these tensions and the need to navigate the polarities at play.But in 2026,the pace of change is sharpening the edges of these questions.Organizations are no longer just trying to balance competing forces:They are standing at

6、 a tipping point.In our 2026 Global Human Capital Trends survey,7 in 10 business leaders say their primary compet-itive strategy over the next three years is to be fast and nimbleto quickly adapt to and capitalize on changing business,customer or market needs.Leaders also report that the two most im

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1. **核心趋势**:2026年全球人力资本趋势聚焦“从张力到临界点:选择人类优势”,70%企业将快速敏捷作为核心战略,成功关键在于加速资源调配与提升适应能力。 2. **三大临界点**: - **人机关系**:59%企业采用技术导向AI,但人类导向的AI投资回报率更高(1.6倍),仅6%企业有效设计人机交互。 - **数据信任**:61%企业担忧 workforce 数据真实性,仅5%取得进展;41%员工未经许可使用AI工作。 - **组织转型**:从静态计划转向动态编排,需重新设计工作流程与角色(如7-Eleven通过AI重构招聘角色)。 3. **关键行动**:建立数字信任契约(如AI溯源、风险模拟),培养人类判断力,确保AI增强而非替代人类价值。
**AI如何重塑工作?** **信任危机如何应对?** **人机协作如何设计?**
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