德勤（Deloitte）：家庭和汽车保险的未来（英文版）（18页）.pdf

1、The future of home andauto insurance Bringing the Canadian customer into focusCanadian Financial ServicesBrochure/report title goes here|Section title goes here 2What makes home and auto insurance attractive to customers?Deloitte surveyed over 8,000 customers from eight countries and discovered coun

2、try-specific findings in customers wants and needs.Here,we discuss the findings observed among Canadian customers and how the current state of the world is shifting their needs.ContentsIntroduction 1Keep it simple 3Offer flexible and affordable options 7Address privacy concerns 8Build trust in claim

3、s 9Continuing shift to digital channels 10Conclusion 13Appendix 14Contact 15The future of home and auto insurance Bringing the Canadian customer into focus1IntroductionThe last twelve months have been an unexpected period of immense disruption and change.How havethese changes impacted what insurance

4、 customers want?Now is an important time to reassess the needs of customers as we have experienced an unprecedented shift to a new normal.Travel restrictions,avoidance of nonessential outings,and the shift to working at home have left many customers questioning the value of their insurance premiums.

5、Conversely,because of the pandemic,customers have been exposed to risks outside their current coverage.For example,some individuals need expanded auto insurance coverage because they have entered the food delivery business to supplement lost wages.Others are left wondering if their home insurance is

6、 sufficient to protect their new home office.Insurers must figure out how to meet the needs of customers as they evolve during these uncertain times.Canadian insurers stepped up during the immediate response to the pandemic by offering relief to their customers through partial reimbursements,tempora